Know Your Rights: When Your Flight is Delayed

  • 28 Feb, 2014
  • Jurga Sefton
  • No Comments

International Airport Board Close-Up displaying flight is delayed

There is nothing more annoying than arriving at the airport to discover that your flight has been significantly delayed. Don’t take it lying down: read on to see whether you are entitled to assistance such as free calls, free food and free accommodation or even a cash sum in compensation.

In practice anyone flying out of the UK will be protected by the Denied Boarding Regulations. This is because these regulations apply to anyone flying on an EU-based airline (including budget carriers) OR anyone flying with a non-EU-based airline from an EU airport (i.e. all UK airports). Anyone flying from a non-EU airport on a non-EU carrier is not entitled to the same level of assistance and you will have to look at the airline’s Condition of Carriage to see what their duty of care is.

Requirements

Whether or not you are entitled to anything depends on the length of your flight and the length of your delay. You must fall within one of the following categories:

– A flight of 932 miles or less with a delay of at least 2 hours
– A flight of more than 932 miles within the EU with a delay of at least 3 hours
– A flight outside the EU of between 932 and 2,174 miles with a delay of at least 3 hours
– Any other flight with a delay of at least 4 hours

So long as you fall into one of the above categories you are entitled to:

– Two free telephone calls, emails, telexes or faxes
– Free food and drink depending on the time of day
– Free hotel accommodation and transport between there and the airport if the flight is delayed to the following day

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Airport Car Parking: Pros and Cons

  • 24 Feb, 2014
  • Jurga Sefton
  • 1 Comment

Transport Sign in Airport points to airport car parking

If you have a holiday coming up, you may be wondering whether it is better to get to the airport by taxi, public transport or by driving your own car and parking once you get there. There are of course arguments in favour of all methods. We take a look at the pros and cons of taking your own car to the airport and using airport car parking.

Cost

If all that matters to you is cost, it is relatively easy to make a comparison. First of all, ring around to find out how much a return taxi fare to the airport is. Don’t forget that if you want the driver to wait for you at Arrivals rather than leaping in as he lurks on the approach roads, you will need to factor in the cost of short-term parking as this cost will be passed on to you.

Check the bus or train fare too so that you can compare prices with parking costs and make an informed decision.

If your holiday is a long one, the cost of parking is likely to be far more than a return taxi fare.

Don’t forget that if you are a biker, parking at the airport is often free.

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Southend Airport Named Fastest Growing in Europe

  • 20 Feb, 2014
  • Jurga Sefton
  • No Comments

Southend Airport Terminal

Photo credit: calflier001

London Southend Airport was named the fastest growing airport in Europe in a survey of 300 airports, carried out by Airline Network News and Analysis. It revealed that the airport experienced a 57% increase in passenger numbers in year 2013, growing from 617,556 in 2012 to 969,950 in 2013.

Terminal extension

It is an exciting period for the Essex-based international airport as it opens a brand new £10m terminal extension, boasting a larger departure lounge, updated baggage reclaim section, more check-in desks, a new impressive arrivals area and 5 more plane stands.

Some of the new facilities – such as the arrivals area – have already been open to passengers in June 2013. The improvements are said to help the airport cope with the growing demand and growing passenger numbers.

Boosting passenger flights

A runway extension was also welcomed at the airport back in March 2012 with the latest Instrument Landing Systems also being added.

It was hoped that the runway extension, along with the new terminal, would help boost passenger flights and so far the results have been very impressive. Southend Airport has witnessed a 465% increase in the amount of passengers handled for their 10 busiest routes in 2014. The biggest increase saw passengers handled in flights to Geneva go up by 300%, as 61,712 used the Essex based airport to fly to and from the Italian Riviera.

Flights to and from Berlin and Amsterdam also saw a large increase. Routes to/from Berlin had a 74% increase in passengers whilst Amsterdam saw a 34% increase, making a total of 270,600 passengers.

On top of this, two ‘industry veterans’ have been brought into the airport by the owner to attract more airlines and to boost the impressive passenger flight stats even further.

Passengers flying from London Southend can choose from six on-airport and off-airport parking options; search for the best Southend Airport parking deals here.

What Your Luggage Says About You

  • 17 Feb, 2014
  • Jurga Sefton
  • No Comments

suitcase

When it comes to our luggage (inside and out) a lot can be revealed about our personality, age and gender.

For instance, are you a roller, a folder or a stuffer?

A report commissioned by a car rental company last summer discovered that 47% of us consider ourselves to be folders, paying great attention to folding our clothes neatly when packing our suitcases. 33% of us prefer to roll our clothes in the belief that this is the best way of fitting more into a suitcase. Of course, with many airlines charging passengers to put luggage in the hold it is unsurprising that we are desperate to maximise our carry-on allowance. 14% of us own up to stuffing our clothes into the suitcase in any old fashion, not caring that we are going to be faced with a crumpled mess at our destination.

The breakdown of packing habits between age groups and gender threw up some surprises. For instance, there is no real gender imbalance with men being just as likely as women to be folders. Whilst one might expect the 18 to 25 year old age group to be most likely to be stuffers, this is not the case, with 68% of them being neat folders.

In actual fact, the guiltiest of the age groups for stuffing clothes in the case willy-nilly is the 26 to 35 year olds who are five times more likely than their younger counterparts to be stuffers. As might be expected, none of the over 66 age group are guilty of messy packing. Read More

Leaving Your Car Parked for Long Periods

  • 11 Feb, 2014
  • Jurga Sefton
  • No Comments

Airport-long-term-park

We take a look at some of the common questions posed by motorists planning to leave their car at the airport.

Question
I am leaving my car at the airport soon and don’t want to spend my holiday worrying that it won’t start when I get back. What can I do to make sure this won’t happen?
Answer
The biggest enemy of airport parkers is battery failure. The RAC says that batteries are most likely to go flat when the car has been left parked for a long period of time and that this is a particular risk in cold weather. Batteries need to be replaced on average every three to five years, so if yours is on its last legs, perhaps replacing it before you set off for the airport is a good idea.

Question
My battery isn’t that old so I don’t want to replace it. Is there anything I can do to check that it is still in good condition?
Answer
You can have your battery professionally checked but if you want to cut costs there are a few things to look out for yourself.

– Check that there are no cracks in the casing
– Check that there are no white or rust-coloured deposits on the terminals or connectors as this indicates corrosion.
– Make sure there are no bulges in the casing.
– Finally, a good give-away of battery troubles is when the interior lights are dim or will not come on at all.

Question
Is there anything else that I should do to my battery to make sure it is in tip-top condition?
Answer
If your battery is not a sealed unit, you should check the electrolyte level and top up with distilled water. Also make sure that when you leave your car you switch off all lights, heated seats, etc, to avoid the battery draining in your absence. Read More