Amend or Cancel

Amendments

To make amendments on a booking you've made through the Airport Parking Shop, you will need to contact whichever company the booking was made with: APH, BCP, FHR, Essential Travel, Purple Parking, Park and Go, or Skyparksecure. The contact details are as follows:

APH customerservices@aph.com 0844 871 7477
BCP salesadmin@holidayextras.com 0871 360 2997
Essential Travel customerservices@essentialtravel.co.uk 0845 803 5434
FHR customerservices@bookfhr.com 0844 412 2896
Holiday Extras salesadmin@holidayextras.com 0871 360 2300
Park and Go sales@parkandgo.co.uk 01904 379042
Purple Parking reservations@purpleparking.com 0845 601 8620
Skyparksecure info@skyparksecure.com 0345 4599 250

Our email pop up will automatically set the subject of the mail to 'amendment/cancellation' so the relevant company will know the nature of your email. Please remember to quote your booking reference number within the mail so the representatives can find your details quickly and efficiently.

APH, BCP, FHR, Essential Travel, Holiday Extras and Purple Parking do not charge administration fees for amendments made up to 24 hours before the booked arrival time (except on certain promotional offers which are non-amendable).

Park and Go do not charge administration fees if outside of 24 hours of first parking date (except on certain promotional offers which are non-amendable). If within 24 hours, then a charge of £7.50 or 50% of the cost of parking (whichever is smaller) is applied.

Skyparksecure - Amendments made with more than 24 hours notice will not be charged for (except on certain promotional offers which are non-amendable; where applicable this will be stated in the car park description/information). Amendments made within 24 hours of travel will be charged £5.00. Please contact Skyparksecure direct for full amendment information.

Cancellations

Depending on the supplier used and the notice period, there may be a cancellation charge. At the time of going to press the cancellation charges for each supplier are as follows:

APH

Over 24 hours notice: No charge.
Within 24 hours of first parking date: No refund given

BCP

Over 24 hours notice: £9.50 administration fee
Within 24 hours of first parking date: No refund given

FHR

Over 24 hours notice: Unless a cancellation fee waiver has been paid, the fee is £7.50 per reservation
Within 24 hours of first parking date: No refund given

If your return is delayed and you have been away for longer than you have booked, you will need to pay the difference on return, direct to the car park, at their standard daily rate. No refund is available for unused part stays.

Please note that if you do not arrive on the date booked to park your car then your booking will be forfeited.

Purple Parking

Over 24 hours notice: No Charge
Within 24 hours of first parking date: No refund given
A supplemental no-show fee of £25 will be charged for non-arrivals and cancellations within one hour of the meet time for Meet & Greet service.

Park and Go

Over 24 hours notice: £7.50 administration fee
Within 24 hours of first parking date: No refund given

Skyparksecure

Any amendments made to a booking with more than 24 hours notice will incur an amendment charge of £5.00 (except on certain promotional offers which are non-amendable).

Essential Travel

More than 24 hours before the day of travel: Unless the Cancellation Charge Waiver has been paid for, a cancellation fee of £9.50 will be charged.
Less than 24 hours before the day of travel: No refund given

Holiday Extras

Over 24 hours before the day of travel: A cancellation fee of £9.50 will be charged.
Less than 24 hours before the day of travel: No refund given

Check Terms & Conditions for the up-to-date information on this.