Heathrow Terminals Parking - Meet and Greet reviews

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Here are some comments that our customers have made about Heathrow Terminals Parking - Meet and Greet

2
Mark Walton

Pretty poor service. We had to call them three times (confirming that we were on our way, a change of terminal, and then on return. Each time they said they had no record of our booking, even though we had our booking reference. Upon return, the car had lots of bird poo on it ... and the wheels and side of the car were covered in mud ... it looked as though it had been parked in a muddy area. We will not use them again.
March 18, 2020

5
Caroline Goodwin

Super easy drop off at T5. I left my phone in the car and once I'd noticed and called them they very kindly offered to bring the phone to the entrance of the terminal for me to get it - an absolute lifesaver and we were very grateful for this. On return, we only had to wait about 10 minutes and there were no issues with our car. There were other people waiting for different companies nearby and they were complaining of waiting for over 45 minutes so we were very happy to be with Terminals Parking!
March 5, 2020

2
Lucy Bates

Drop off was a breeze - no issues at all. But when we came to pick the car up we were not given a ticket to exit the car park. We waited 10 mins for the driver to return, then another 5 mins for him to ascertain he had lost the ticket. He then gave us another ticket and assured us it would work - it did not. Long story short, we were left waiting for 45 minutes at the barrier while the driver paid for a new ticket. Absolutely terrible service and will not be using this company again, despite having used them many times in the past with no major issues. Waiting around for over an hour after a night flight from USA was exactly what I didn't want when I booked meet and greet!
February 26, 2020

4
Paul Incledon

Good service. Very busy at drop off (T2) so initially difficult to park, but they sort it and handover was slick. We were arriving back at different terminal (T5) to departure, which they initially missed but a quick call and they redirected driver to us. Again a slick handover. Will use again. Thanks
February 24, 2020

5
Mark Slade

Drop-off and pick-up at T3 all went very smoothly. No issues with car on return. Two changes of drop-off time due to flight cancellations was dealt with without any fuss via email. Fully satisfied.
February 22, 2020

5
Alison Richardson

Straight forward - Hassle Free I used airport meet and Greet for Heathrow airport Terminal 4 in February 2020. Excellent service. You basically follow instructions on booking form/Voucher. Contacting designated numbers on form, 30 minutes before arriving to the airport. Traffic and accident on the M25, therefore I called to say that I was running late. I also called when 5 minutes away from the airport. Handover was very straightforward. Driver was waiting for us. On arrival back to Heathrow airport, I called when landed. I also called when baggage collected. Followed instructions on booking form/voucher. Collected my car from designated place. Waited less than 5 minutes. Overall - I would definitely use this same company again. Used to use UBER for airport runs, better to use own car. 1. Sometimes UBER vehicle not large enough for all luggage, (Even though you specify on booking) therefore have to cancel and rebook. UBER charges cancellation of £10. 2. Paid £75.00 for 7 days. This would be a one way journey in a taxi. 3. Own vehicle is guaranteed space for luggage 4. Didn't have to use an airport shuttle. Drove and handover directly in front of departures. (1 to 2 minutes walk to the check in desk) 5. No need to queue with other masses of UBER/taxi passengers on arrival. **Make sure that you give yourself enough time for departure and arrival.** My departure at Heathrow time was 20:10. Booked handover of vehicle 17:15. Due to accident on M25, I arrived at 18:30. We notified company and they were okay. My arrival time back to Heathrow was 6:50. I booked up to 8:00, to cover for any unexpected delays. Collected car 7:30. Would I use again. Yes, Yes, Yes
February 21, 2020

4
Gary Ogden

Excellent service. Instructions sent via email and on phone were spot on. Turned up and had a short wait for driver but only a few minutes. This allowed us to make our way across fir the flight with no hassle. On return again had a few minutes wait, but this was more due to speed of processing at airport as they were well within the stated time. Would definitely use again
February 20, 2020

5
Mark Junior

On time there and back with no issues.
February 18, 2020

4
Liza Quick

Easy and simple to use
February 10, 2020

5
Mike Knight

Very efficient and polite with excellent communication
January 10, 2020

2
Nicola Sargeant

I telephoned as soon as we landed at Heathrow, was asked to call again once we had reclaimed our luggage. As soon as we had our bags I rang again and was advised to proceed to the meeting point. We waited for 20 minutes for our car to arrive, when the driver handed the car back, their was dried mud on the automatic gear stick and door well on the drivers side. Although cheaper than some of the other operators we have used before, I would not recommend this company.
January 2, 2020

5
Douglas Catt

Very good
January 2, 2020

5
Andrew Partridge

Efficient collection and return
January 2, 2020

5
Neil Smith

Excellent service and good value. Waiting for us when we arrived and called us at our expected landing time on our return. Car was delivered to us within 20 minutes of collecting our baggage. We will definitely be using this service again.
January 2, 2020

5
Maria Bradbourn

Excellent service from start to finish. Collected my car without any problems and on my return ... phoned and they were there within 10 minutes. Brilliant. Have recommended to all my friends and certainly would use again. Thank you
December 3, 2019

5
Stephen Willmott

Amazing friendly service, super fast pickup and delivery. I’ve used a few parking services over the years, this was the best by far.
November 28, 2019

5
David

This was my first time of using meet and greet and I found this one very punctual and very good value for money
November 24, 2019

5
David Davies

Car drop off & pick up in time & straightforward. Would use again.
November 23, 2019

2
David

I have used various meet and greet companies before, and never had any issues. Day of departure I had a call 40 minutes before the time I had said I would be at the airport, even though you are asked to call them. I was asked to call them back when I was 20 minutes away which I did. When I arrived at the drop off there was no one there. They appeared 10 minutes later. On return I tried calling as soon as the flight landed, and couldn't get through to either of the numbers listed. Once I got my bags I called again and when I said we had our bags I was told, quite rudely that I should have called previously. I was then told it would be at least 20 minutes before the car was delivered. And to give them their due the car did turn up after a five minute wait. Foolish me. I only gave the car a quick check over, and there were no visible damage that I could see,. However, next morning in daylight we noticed that the front fairing had taken a bit of damage and the was a lovely big scrape filled with yellow paint, as if some one had hit the kerb. As I hadn't reported it at the time of collecting vehicle, there is nothing I can do. Luckily it wasn't anything serious, and I can get it sorted out fairly easily.
November 23, 2019

5
Mrs J Hawkes

Very efficient
November 20, 2019