The Purple Parking driver will meet you in the Short Stay car park by the terminal and drive your car back to the car park. On your return the they will deliver your car back to you at the airport.
Transfers from airport
Transfers are not required with this service as your car is collected from you and returned to you at the airport.
Important Information
The parking offered here is 'Meet and Greet' where by one of the Purple representatives will meet you, park the car for you and then return the vehicle to you on your return.
Please check your booking confirmation for details.
Arrival procedure
Please check your booking confirmation for details.
Terminal 2:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15). After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 2 Short Stay Car Park. Take the right-hand lane and pass under the 2.2M height restriction. Follow signs for ‘Level 4’ and ‘Off Airport' and keep right. Take a ticket from the furthest right-hand ticket barrier, which you will need to hand over to the driver. Drive straight forward following signs for ‘Off Airport Parking’. Park in one of the ‘Off Airport Meet & Greet’ parking bays in rows A or B.
Terminal 3:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15). After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 3 Short Stay Car Park. Take a ticket from the barrier, which you will need to hand over to the driver. Drive up to level 3 following signs for ‘Off Airport Parking’. Park in one of the ‘Off Airport Meet & Greet’ bays.
Terminal 4:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14). Follow the signs to Terminal 4. When you arrive, just follow the signs for Terminal 4 Short Stay Car Park. Take a ticket from the barrier, which you will need to hand over to the driver. Drive down to level 2 following the off-airport and parking signs. On level 2 follow the road to the left, drive to the end of Row F and park in one of the designated Off Airport Meet and Greet parking bays.
Terminal 5:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14). Follow the signs to Terminal 5. When you arrive, just follow the signs for Terminal 5 Short Stay Car Park. You'll come to a ramp, drive up it and keep to the right. Drive under the yellow height restriction, keep left and follow the signs for Short stay Level 4. You'll see Avis signs, follow them until you come to the third set of barriers, you just need to take a ticket and drive through. Park in one of the designated Off Airport Meet and Greet parking bays.
Then hand your keys and parking ticket to the Handover team, located in the lift lobby. Please make sure you have your booking reference and return flight details ready to give the driver.
Your car will then be photographed and taken to a secure car park by the experienced driver, while you walk to check-in which takes ca. 2 minutes.
Departure procedure
Please check your booking confirmation for details.
Please know that you don't need to call the car park on your return unless your return flight has changed. If so, please call Purple Parking on 01895 549222 and choose option 1 to let them know.
When you return to the airport, you need to walk back to the car park to collect your car and meet the driver from Purple Parking. Please see the instructions below:
Terminal 2:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the left-hand set of lifts up to level 4 (the first set of lifts don't stop on level 4). Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.
Terminal 3:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the lift up to Level 3. Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.
Terminal 4:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the lift to the level 2. Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.
Terminal 5:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the life to level 4. Your vehicle will be returned to "Off Airport Meet & Greet" parking bays.
Please have the card that you were given on arrival as you will need it to collect your keys from the Handover team. If not, they will need to see, and take, an image of your passport, which must match the booking name.
Security
Your car will be stored in one of Purple Parking's secured car parks. All of their car parks are surrounded by a fence and are either manned 24 hours, have CCTV in use, or have dedicated 24-hour security patrols.
Disabled facilities
Purple Parking welcomes bookings from owners of specially adapted vehicles; however, this must be by prior arrangement to make sure that appropriately-trained drivers are available.
Additional information
It's your responsibility to make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, Purple Parking won't be able to drive it to the car park, and you also won't be able to get a refund.
The car park can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. You'll be charged extra if your car is too large. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages. To see if Purple Parking can take your vehicle, please call the provider prior to booking.
If you park for longer than you booked, you'll be charged at a rate of £20 per day. You won't get a refund for any unused parking time.
As the car park constantly monitor flights, they will return the car to the terminal you are landing to. If your return flight plans change call Purple Parking as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting.
Heathrow Purple Parking Meet & Greet with electric vehicle charge
Bookings for this product include electric vehicle charging.
The car park has two Type 2 Tesla smart chargers (32A/22KW) and these fit most electric vehicles. Please check with your car manufacturer if the charge point is suitable.
The car park will try to charge the car to 100% but battery condition and weather may affect this. Some charge will also be used driving to the airport.
Heathrow Purple Parking Meet & Greet reviews
3.0/5 from 48 verified reviews
These are reviews of Heathrow Purple Parking Meet & Greet from customers who
booked through Airport Parking Shop and were invited to review their car park after their
parking stay had finished.
After a parking stay booked through us has finished, we email the customer an invitation to review the car park they used.
Reviews can only be submitted with a valid booking reference, so every review shown is from a verified booking.
We publish positive and negative reviews alike, and reviews are never edited. See our review policy for details.
These reviews are about individual car parks. Reviews of Airport Parking Shop as a service are collected separately, via Trustpilot.
Click a rating to filter reviews:
1
MH
Mike Hodge
Appalled by this company. Sunglasses stolen from the glove compartment and change missing from centre console where it had to be opened to be taken. Also faults with the car which were not there when dropped off. Definitely will not use these cowboys again.
Verified booking 16 Nov 2018
1
RP
R Peeps
When you pay over £200 for 5 days meet & greet parking at LHR T3 you don't expect to come back and find your clean car covered in sap from trees. I don't remember this sort of service the last time I used Purple. Have the standards dropped now they're part of Holiday Extras? I also only knew 3 hours prior to arriving at the airport that I would need to book the parking as my planned train journey there was unavailable. What a problem it was to book; the Holiday Extras call centre just refused the booking and it was only thanks to my office that I got a space. I won't be using them again.
Verified booking 11 Jun 2018
1
JN
Jay Nichols
Car used while away! They didn’t realise it had a live tracker.
Made a complaint, fobbed off by the parent company holiday extras and they won’t respond to emails now they have decided not to pursue. I think they are covering up the fact they’ve uncovered a major issue. If you like your car. Use one of the many many others available.
Verified booking 30 May 2018
3
IP
IAN PRICE
The basic requirement is to have your car ready to drive away on arrival. Despite informing them by telephone 24 hours earlier Purple didn’t change my arrival time and so I have to wait for my car. No apology no acknowledgement of having got it wrong. Very disappointing. Beware !
Verified booking 21 May 2018
5
JG
jeremy gainsford
We booked meet and greet parking for Terminal 5 Heathrow for a trip to the US returning overnight today.
Our flight was cancelled and we had to re-schedule at the last minute resulting in a late arrival at a different terminal.
I was able to contact an advisor at what would have been around 2am UK time to change the details and again this morning to inform the staff of a further delay. The service was faultless and our car was waiting for us at terminal 3 with our ticket validated.
I will definitely be using the service again which is also competitively priced. Thank you!
Verified booking 14 May 2018
1
RM
Rhia Mitchell
Do not use Purple Parking! I had items stolen from my car when I used them for a business trip (they were the recommended supplier). It wasn't much - the jacks which connects my phone to the car. The response I got was to ignore me for almost two weeks then tell me it was my fault for leaving anything in my car - I can't believe that is the response! I entrust them with my car - it's not like I left an iPad or a laptop lying around. Shocking experience!
Verified booking 8 May 2018
1
RB
Robin Brown
Purple Parking is a rip-off. It actually cost as much as pre-boking conventional parking, but, when I used it it made me have to rush. The gadget did not recognise my car at the barrier, and I had to wait a long time for the fellow on the other end of the phone to sort out the problem. Then it didn't recognise the card it issued when I got back. Amateurs!
Verified booking 4 May 2018
5
GB
G Burrow
Great price great service & convenient too unfortunately a member of staff decided to help themselves to a pair of sunglasses from the glove compartment as it was sunny that I arrived never thought to check upon my return!
Verified booking 5 Apr 2018
1
PO
Peter Orum
I did the meet and greet Heathrow terminal 5. When I received my car it had done 30 miles. I ask what the average mileage there and back from location of storage. I was told 15miles. when contacting the main office for a explanation why the car had done 15 extra miles. they replied sometimes they use different routes and gave the route details used, still didn't explain for the extra miles. and said sorry if I wasn't aware extra mileage would be added to my vehicle. I just think 30miles, to be a bit extreme.
Verified booking 11 Mar 2018
1
VP
Victoria Page
I had a very poor experience as a first time customer and will not be using Purple Parking again.
The signage is poor (be aware ALL meet and greet signage is purple), and not a single member of parking staff at THREE locations I asked to direct me could adequately locate Purple Parking. One Parking attendant even laughed and agreed the signage was misleading.
I called the number on the email to be told what should have happened on arrival (not helpful after I had parked elsewhere) and they were very quick to help cancel my booking....however not so quick to refund. In fact Purple Parking will not refund, despite the fact I received esceptionally bad service on arrival at Heathrow and staff agreed that signage was poor (even laughed!)
As a result I had to park in the long stay car park.
Do not use this service, go to the long stay which is well sign posted and you know the buses to pick up/ drop off are reliable!
Appalled by this company. Sunglasses stolen from the glove compartment and change missing from centre console where it had to be opened to be taken. Also faults with the car which were not there when dropped off. Definitely will not use these cowboys again.
Verified booking 16 Nov 2018