"Excellent service. Had the car washed, looks great. Had problems with the speedo jumping up and down today, just wondering if the engine had been washed as well as it was hard to gauge my speed. Thank you if you could let me know. Not blaming anyone."June 24, 2016
"I needed my house key from my keys to go back for a family emergency but to leave my car in parking to then rush back for a flight . They took one hour to reply and then insisted to charge so the result was "we will terminate your car parking ( losing three days of parking fees which they wouldn't refund ), let me take my house key off then I would have to rebook my car back in to drive it back for the three days ! Seriously disgusting customer service would have cost me £ 50+ to retrieve my own key .! They saw it as a money making except its was an emergency I was left even more stressed and had to leave my car . Don't expect any help from these people we are NOT customers we are money . I will never us their service agin and will be reporting this advice back to my company."March 20, 2016
"Having used Purple Parking many times in the past, I expected a top-class service, however, I was disappointed. On arriving back at Heathrow in the early morning, the car was not ready. We'd come from the far east, where temperatures were 33 degrees so, having to wait in sub-zero temperatures for our car was no joke, especially given that my wife was seven months pregnant. The car arrived 15 minutes late. On getting into the car, I discovered that the fuel tank was down by one quarter (about 75 miles), the satnav settings had been changed, and a radio station I never use was tuned in. Clearly, the car had been used during my absence. When I got home I wrote to Purple Parking and had a quick response. They offered £20 in compensation plus a 25% discount on my next booking in view of the car being late. They made no mention of the car being used, so I ask them to look into this far more serious matter. They agreed to do this but, twenty four hours later, I am still waiting for a reply."January 21, 2016
"Fantastic service at your terminal 3 Heathrow valet parking, the most professional employees and a very easy stress free experience, please congratulate the staff who were working on the 18/12/15 and 3/1/16."January 8, 2016
Car parking on arrival needs to be clearer, ended up paying as went in short term car park first."
"These guys bailed me out when Clark Kent (not the mild mannered. clever one - but the ill-mannered inept one) left me high and dry at Heathrow T5.
"I was surprised to see that traffic wardens were issuing tickets to the passengers of the cars being dropped off by Purple Parking drivers when returning from their trips. This caused a little bit of stress on my return with lots of luggage and a small child. I understand that this was the fault of the airport authorities who are changing their rules. I hope the dispute gets resolved shortly."August 12, 2010
"REG: RX56 URG (BMW) GREY
29/10/2009 6:00am till 29/10/2009 22:00pm"
"Unfortunatley my flight was cancelled so I was not able to experience your service. However, I was impressed by the service I got from your team, both during the booking and my subsequent cancellation. I do intend to use the service and will fly again from LHR next week.
My only feedback would be that it would have been good to have a 24hr call service for emergencies like mine."