Heathrow MBW Meet and Greet reviews

We strongly encourage our customers to give feedback and share their experience of parking at Heathrow. If you have used Heathrow MBW Meet and Greet and would like to tell others about it, please submit your review. Thank you!

Here are some comments that our customers have made about Heathrow MBW Meet and Greet

1
Scott Mead

The pick up and drop off was good but my car has come back with nearly an extra 20miles on it and a few more marks on it also paid to have my car cleaned and the outside was done but the boot was still covered in hair.
February 21, 2019

5
Patrick Slade

Absolute perfection. Couldn't have been more straightforward or efficient.
October 26, 2018

3
Nicola Martin

I used MBW Meet and Greet Parking service at Heathrow Airport from the 1st to 14th August. The instructions I received prior to the day were very detailed, the drop off was extremely easy and very efficient. The instructions I received to collect my car again were excellent as was the process with a very helpful and professional member of staff who greeted us at the car park. I left the airport feeling extremely satisfied with the service however when I looked in the back of my car I discovered a number of cd's had been taken out of the glove compartment and put in the back passenger footwell. On further investigation I discovered some missing. I immediately contacted MBW via email as instructed on their website but I never received a reply. I have contacted them again and I am still waiting for a reply. This is a real disappointment as most of the service was very good however their customer care is appalling.
September 30, 2018

4
Mr Roger Nicholls

Easy to find drop off at T5. Had the car cleaned while away and they made a very good job. The car was waiting for us on our return. We have used this company before and always got very good service, will definitely use again.
August 24, 2018

1
Dean Clark

Waited for over an hour and a half every 15 Mins was told it would be another 15 Mins. I was the lucky one there was another customer waiting and they had lost their keys? I will never use this company again even if it was free.
August 20, 2018

5
A Gandhi

Really convenient and friendly service., I will definitely use again in the future.
July 14, 2018

1
bablo

I used MBW at T3 and the service I received was appalling. Leaving my car with them was OK but I had to wait for 45 mins to collect my car back after promises that my car was only 10 mins away. I also requested for full valeting at a cost of £35. The outside of my car was washed but the inside was not touched. I took pictures of my dirty car and filed a dispute with them but was told it would take 30 days for them to fully investigate. Never again!
July 11, 2018

1
Natalie Meredith

Do not use MBW parking!! When we returned to our car there was a scratch on it and when I tried to claim they stated that the photo of the car at drop off didn't show that area of the car. We followed the terms and conditions of the booking and took a photo of the car at drop off. We did not take photos of the condition of the car from every angle as that wasn't a requirement and yet they are still claiming they don't have to pay as per the terms and conditions. Disgusting customer service and no respect for your car, do not use.
July 4, 2018

5
Josephine Martin

We were really impressed with this company. They were very efficient when we dropped off the car, they recommended that we take photos of it before we left in order to ensure we all agreed on the state it was in. Best of all when we got back the car (exhausted after a very long flight) it started when Miten drove it to the meeting place in the car park, but then failed to start again. Miten was brilliant. He contacted his manager, who drove straight over with jump leads to get it started again. They even ensured that we didn't incur any costs from the car park while this was going on. We would definitely use them again.
June 5, 2018

1
Matthew Selby

I specifically requested the car be here on arrival due to me having an important personal appointment Friday night I was told no problem we will watch the flight. Waited here already an hour and he car isn’t here shoddy useless nonsense - never again MBW Incidentally drivefly customers picked up their keys immediately and left Needless to say I have missed my appointment and you have ruined my weekend Rubbish
May 4, 2018