"Upon return my family and I were left waiting for over 30 minutes after a long night flight with no explanation.
Had also chosen the car wash option.. what a waste of money at £35. Bits missed on outside and inside hardly touched. When asked for a refund I was told as I'd paid by card I' have to contact the office.
Wouldn't use again."
"Easy to deal with. Car dropped off with no issue. Car already at airport when we arrived at car park and no damage to car. No reason to fault."February 25, 2018
"Yes the drop off was professional but the thing they don't tell you is to take pictures of your car in case of damage.
Just returned from holiday to find a dent on side of car only to be told that I need photographic eveidence of the car at drop off. Referred to them to the drop off document which clearly shows no damage but that is all for show and isn't worth anything.
No idea why they do the look around if they require photographic evidence if THEY damage your car.
Would not recommend for lying and also took an hour to return car."
"Easy to book online. Excellent service, friendly, helpful, professional staff at all points of contact. The whole experience was straight-forward, professional and positive."October 22, 2017
"Great service. Prompt and courteous"August 22, 2017
"No issue with the parking service itself but my car was returned with a very obvious scrape on left wheel arch. When I had dropped the car off 4 days earlier, the gentleman who checked the car expressed his amazement as the fantastic condition of the car and that fact that he could find practically NO damage. He duly marked the plan of the car with a tiny mark on the driver's door edge. On return I raised the issue of the damage with the delivery driver and marked it on the paperwork. MBW are denying responsibility basically saying that the car plan with damage marked that is completed on drop off is meaningless and that unless I can provide a photo of the car in the car park before I left it, showing no damage, they will not accept responsibility. I am taking action again them as a matter of principle. They know they caused the damage and are hiding behind small print, which I am advised will not stand up in court. A company that has no concept of customer care. Use at your own risk and photograph every inch of your car before you leave it otherwise they can do what they want with it and you'll get no recompense."June 29, 2017
"Very efficient right on time both on departure and arrival as usual, I am very satisfied thank you."May 30, 2017
"ver y good service . efficient, polite and car looked after.
"Not the cheapest option, but they lived up to their name and you generally get what you pay for, in this case excellent service.
Travelling from Heathrow Terminal 5 our outward trip was a bit of a nightmare, traffic, traffic and more traffic; however the reception at the airport made up for it. Although we were 'hours' late arriving we were greeted in time for us to check in before the gate closed.
The return was amazing. Arriving at 04.30, getting through passport control and customs we checked in and found our vehicle waiting for us, friendly and efficient reception got us out of the airport and on our way in 20 minutes. Now given the fact that it was way early in the morning I think that was more than good."
"Very efficient and great customer care"February 17, 2017
"The drop off and collection point instructions were easy to follow, when we dropped the car off there was someone already there waiting for us. On picking the car up we only had to wait a few minutes - something I'd been worried about after reading other reviews on the service. I can't fault them on this.
However, I'm curious to know where the car was actually parked, as when we got in it on return it stank of what I can only presume as manure. Unfortunately, a month on I'm still getting wafts of the smell when I put the fan on. Not pleasant!"
"We had to wait a little longer than expected on the way to the airport for the car to be collected but otherwise all went smoothly. It was very easy on the way back, no time at all and the staff very friendly and polite. Would definitely use again."January 12, 2017
"Great service.... very convenient and friendly staff"January 4, 2017
"Lovely friendly service. A little unclear where to drop /meet on arrival but a quick telephone call (to a human being!!) sorted it."January 3, 2017
"Hassle-free, polite, and on time. The 3 factors that I look for. Will use again."November 3, 2016
"Was all very efficient"November 2, 2016
"Excellent service - punctual."October 31, 2016
"Outstanding, seamless performance for our first use of this type of Meet and Greet service. When it is your first time and it goes as well as our experience, we will have no problem in using this company again in the future. After a long days travelling we only to wait 1 minute for the car to arrive! Who could ask for a better way to park."October 28, 2016
"Excellent service. On time both drop off and pick up. Will definitely use again."September 29, 2016
"We were unable to contact MBW for over 20 minutes after we had collected our bags - both phone numbers said they were unable to take messages. When we finally got through, the staff member was unappologetic and implied there must have been something wrong with my phone (not correct as my husband also couldn't get through). Our car then didn't arrive for another 15 minutes. An unacceptable wait."March 21, 2016
"Fantastic, couldn't fault their customer service. Rang them when I was thirty minutes from the terminal on car drop off, however I had to ring back as I was late due to traffic. This was not a problem and they were happy to wait a bit longer for me to arrive. On pick up, I rang them after picking up my bags, and was given clear instructions on where to wait for my car. The driver arrived with my car within 10 minutes. Would 100% recommend and use again."March 20, 2016
"Had to wait 45minutes for the car to be brought back, they brought the incorrect car first. Not impressed at all."March 7, 2016
"Everything went like clockwork again. Have used a few times now with no issues."March 6, 2016
"It took quite a bit of time for our car to arrive on the return, whilst waiting we noticed Purple parking meet and greet had their customers cars waiting."February 29, 2016
"Was late dropping the Car off but telephoned them and Valet was waiting where arranged.
Bit disappointed when I arrived back as had to wait 25 minutes for my car to turn up, it was freezing"
"I wouldn't normally leave a review but the service was great - had to call for directions (person answering was really helpful) and we landed back in Heathrow 2 hours early (and there were no problems). Wouldn't hesitate to use again"February 24, 2016
"Third time we have used MBW as they are competitive and always on time."February 6, 2016
"Would definitely use again. Very efficient service."February 1, 2016
"Great service at very fair pricing. Communication was good. Driver on time both at drop off and pick up. Faultless."January 24, 2016
"Do not use this service unless you are prepared to take photos of your vehicle immediately before handing your keys over! The walk-about inspection that is done is for show only and absolutely meaningless because if they damage your vehicle whilst in their position, they will refuse to pay for the repair unless you can prove, with photographic evidence, that the car wasn't damaged before you handed it over to them.
And having to call the company half an hour before arriving at the airport so they can get someone there to meet you means placing a call whilst driving on busy roads and if you don't have a hands-free, you're technically breaking the law. Find another company, there are far better ones than this one. I'll never use this service again."