Heathrow Knights of London Meet and Greet reviews
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Arrival at airport went without a hitch - upon return, however, since our plane had been cancelled and we were returning a day later, we needed to pay an extra £15. I assumed this would be payable with a card but no - we were told that cash only would do - so I returned to the airport, got £20 out of the ATM but, upon offering this to the Knights, it still would not do - they had no change. I disinclined to pay an extra fiver so went to a coffee shop (back in the airport) bought a 45p sweet and, back at the carpark gave the £15 (and the sweet) to the chaps. However, on attempting to leave the airport the display at the barrier told us that we still owed £4.85. I hit the 'help' button and was told that this was the error of our car park guys (and that 'they do this all the time'). Another call summoned our friends at the car park (after an argument and a bit of a wait) who came down 4 floors to tinker with a machine which released us finally into the outside world. After 12 hours of travelling we could really have done without this - why, if they run a 'cash only' business don't they keep change? Was this a regular scam they do? Those fivers mount up. Dunno - seems like at best sloppy, at worst exploitative of tired, impatient-to-get-home people. A poor show.
April 15, 2018