Heathrow Knights of London Meet and Greet reviews

Arrival at airport went without a hitch - upon return, however, since our plane had been cancelled and we were returning a day later, we needed to pay an extra £15. I assumed this would be payable with a card but no - we were told that cash only would do - so I returned to the airport, got £20 out of the ATM but, upon offering this to the Knights, it still would not do - they had no change. I disinclined to pay an extra fiver so went to a coffee shop (back in the airport) bought a 45p sweet and, back at the carpark gave the £15 (and the sweet) to the chaps. However, on attempting to leave the airport the display at the barrier told us that we still owed £4.85. I hit the 'help' button and was told that this was the error of our car park guys (and that 'they do this all the time'). Another call summoned our friends at the car park (after an argument and a bit of a wait) who came down 4 floors to tinker with a machine which released us finally into the outside world. After 12 hours of travelling we could really have done without this - why, if they run a 'cash only' business don't they keep change? Was this a regular scam they do? Those fivers mount up. Dunno - seems like at best sloppy, at worst exploitative of tired, impatient-to-get-home people. A poor show.
April 15, 2018

Every thing went like clock work, took all the stress out of the hassle of parking . Would definitely use again.
April 12, 2018

Worked like clockwork, very competitive price.
January 16, 2018

Good, prompt service, value for money. Minor problem locating collection area on level 2 - could do with a sign by the lift!
January 15, 2018

Our first time using the Knights and couldn't fault the service both ways!
January 13, 2018

Not bad customer service, however they bought the wrong car to the airport, which caused a 15 minute delay.
January 12, 2018

I was really surprised at how easy and efficient this service was. It offered great value, safety and really pleased it took so much time and stress out of our holiday. Excellent value.
January 10, 2018

Very quick, very efficient. Car waiting for me on arrival after only ~10 minutes notice from calling them. Presumably delivered to scheduled arrival rather than waiting for me to call them. Everyone polite!
January 8, 2018

Very efficient and we will definitely use you again.
January 6, 2018

Could not reach anyone on phone numbers way in and out. Caused 45min delays. Just not up to the expected standard service.
January 4, 2018

Just returned today [12/12/2017], to find that we had mistakenly booked our return as the 11/12/2017 with HKofLondon. Of course, 11/12/2017 was went to left our country of origin, not when we arrived at Heathrow. Had to pay the £15.00 overcharge - but that was our fault and they were very good about the confusion. They had brought the car back on the day we booked - held it secure for us at the airport, but then returned it to their compound when it was clear we were a no show. When we did arrive, was greeted by the desk agent, who was a very pleasant gentleman. Car arrived within 15 minutes of our call from baggage reclaim. Problem arose when trying to exit the car park - BUT THIS WAS NOT HKof Londons' fault. Driver had obtained a ticket on entry, but when he went to pay for my exit, the Heathrow payment machines [we tried 3], would not recognise the ticket that the entry barrier had produced not 7 minutes earlier. Heathrow parking 'press the button for help' did not seem much help, and instructed us to drive to the exit and it ‘would be sorted’. Main desk greeter went down in the lifts to help us get out of the car park and went the extra mile to help - highly commendable, excellent customer service from HKofLondon. Car park owners sent personnel to sort it out, and we got out of the car park eventually, but only with the excellent support of the main desk greeter - well done sir. That is the sort of service that wins repeat customers for life.
December 12, 2017

Upon our return from holiday we rang the number provided after we had collected our baggage as instructed and were told our vehicle would be with us in 20 minutes and were then instructed where to go and collect our vehicle. After 30 minutes of waiting we enquired to see where our car was to be told it has gone to be cleaned it will be 25 minutes. After waiting another 20 minutes we enquired again about our vehicle to be told again it has gone to be cleaned it will be 15 minutes. After 1 hour of waiting our car finally arrived. I emailed the company to complain about the poor service and lack of communication and received an email reply full of apologies and an offer of part refund. I excepted the apology and the offer of refund and requested into be sent via cheque but still 5 weeks late no refund and ignoring emails. I would not recommend this company at all
September 16, 2017

Good service. Easy to find. On returning, we were told we would have our car within 15 minutes. It arrived in 1/2 hour. Not too bad.
August 17, 2017

We waited almost an hour for our car
June 4, 2017

Hassle free and efficient service.
June 3, 2017

Good professional service. they were on time both for departure and arrival.
January 5, 2017

Polite, prompt, efficient. Text greeting and reminder of procedure on our arrival back from holiday a nice touch.
January 1, 2017

Polite drivers, no problems
September 18, 2016

Very good service, no problem drop off or pick up. Would definitely recommend.
August 20, 2016

My Second time of using the service & again I am very pleased with my experience, very professional & prompt, Parked with ease & when I cam e back from my trip I was waiting no longer than 3mins for my car to be delivered to the terminal & I was away home with no delays.. Will be using you guys again without hesitation.. Well done.. A+++++
July 15, 2016