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Heathrow Happy Days Meet and Greet (T2, 3 & 5) reviews

Heathrow Happy Days Meet and Greet (T2, 3 & 5) logo

We strongly encourage our customers to give feedback and share their experience of parking at Heathrow. If you have used Heathrow Happy Days Meet and Greet (T2, 3 & 5) and would like to tell others about it, please submit your review. Thank you!

Here are some comments that our customers have made about Heathrow Happy Days Meet and Greet (T2, 3 & 5)

Showing 1 to 30 of 398 1 3 4 5 6 ...14
1

"Had to wait 30 minutes on arriving at the airport to be met by Happy Days' driver, despite calling them a further 30 minutes in advance of arrival to let them know when I'd be arriving. Supposedly they had issues because the weather was cold and they had to defrost the screens of all of the cars in the car park before they could drive any of them. Seems like it should have been pretty predictable to me. I was told on arrival that they were having some problems and that a driver would be with me in 7 minutes. I had to call back a further 3 times after the increasingly optimistic deadlines they offered came and went. Eventually a driver did show up after waiting for 30 minutes. My car was delivered to the pick-up / drop-off area of Heathrow T3 promptly when I arrived back at the airport. However, the drivers' footwell of my car is incredibly muddy - I'd guess the cars are parked in a field somewhere off-airport. There's also some water marking on the rear seat of the car - I'd guess after defrosting the car at some point they've left a wet scraper on the back seat. Not impressed at all. It was the cheapest of the offered meet and greet parking options, so I guess you get what you pay for, though I suppose if they'd told me I'd be getting this, I'd have spent more!"

February 19, 2019
3

"We were disappointed with the service. On our way to the airport we received a phone call asking us to go the drop off rather than the short stay car park, but to phone when 20 minutes away. When we did we were asked to go to the short stay car park, but to ring when nearby. We did, in the line for the car park, and was asked to go to drop off. Too late, so we met in the short stay car park. We were then asked to pay for the car park as the driver had no cash! We could apply for a refund, we were told. When we returned from our trip we had to meet the driver from the drop off (not the car park as advertised). Once home I phoned Happy Days for a refund but was told to phone a different number, which I rang. I was told that my request would be past on and I would be contacted from the admin, but after another day I had received no call. I emailed and at last had a response from Val. She said my request had been passed to Looking4Parking, even though the fault was with Happy Days. Finally a week later Val has arranged the refund, but I will not use Happy Days again."

January 30, 2019
5

"Fantastic service couldn’t fault them at all!"

November 20, 2018
5

"Had to wait a few minutes at drop off and pick up but drivers were polite and the car was returned with no problems. Very good price for a very good service."

November 4, 2018
1

"When arriving at Heathrow was advised to ring 30mins before arrival to arrange a driver to meet us, after 69 attempts finally got through but was only a few minutes away so had to wait and then met in the wrong place as the driver went to the car park not as info on the email we had received! Just arrived home and was told to go to level 5 meet and greet but driver went to car park level 4, when we arrived at the car park the driver had gone and left our car keys with another man in the car park, will never use again!!!!"

November 1, 2018
1

"Drop-off 30 minute wait for car to be collected. Return I waited on level 4 but they returned it to level 5 drop off only. Would not use again. Any comeback from LHR on using drop-off for pick-up I will refer them back to Happy Days"

October 7, 2018
5

"All timings for drop off and pickup were as indicated by the parking company,drivers were well mannered and no damage to vehicle,would use this company again"

September 24, 2018
1

"We had the ultimate nightmare - as instructed, contacted them 20mins before arrival, and met them at the terminal drop-off (again as instructed). Then the trouble began - no-one to meet us, repeated phone calls to be told someone would be there in 5 mins. After 40mins and no show, we had to make the decision to abort, and park in the Long Stay car park (at great expense, since not pre-booked), otherwise we risked missing the flight. I'm now demanding a full refund of booking fee, and long-stay car park fee, which it looks like I will have to do through legal means."

September 3, 2018
1

"Happy Days meet and greet were terrible. They say they'll use the approved parking drop off but then ask you to go to he passenger drop off on your return to pick up the car, you can get fined for doing this and it's against the Heathrow regulations. When returning the car we had to wait way over the amount of time we were told outside. When the car did come back the driver kerbed the front wheel and took a chunk out of the tyre right in front of me, he didn't even seem to notice, when I pulled him up on it he said he didn't. The interior of he car also stinks of BO from the driver, I've had to febreeze the upholstery. Don't use them at any cost, it's not worth it. I always use the meet and greet services at Heathrow and tend to go for the cheapest as they've always been a much of a muchness but these guys are a significant level below, avoid."

September 2, 2018
5

"Absolutely outstanding service, very friendly and welcoming staff and meet&greet on our return although we only booked the standard park&shuttle service. Very close to the airport as well. Could not recommend highly enough! "

August 28, 2018
5

"Fantastic service Profesional staff Many thanks "

August 19, 2018
1

"The instructions for dropping the car off in the confirmation email were completely wrong, as were the instructions for collection on our return. I had to wait in the rain for 30mins to pick up my car, having been told it was 10mins always. I now know from the mileage that it could not have been 10mins away. A policeman that I had been chatting to whilst waiting asked the driver for ID which he could not produce. I will NEVER use Happy Days again, and would NEVER recommend it to anyone else. "

August 17, 2018
5

"Solid, did exactly what supposed to do. Waited for us and was still polite when we turned up 30 minutes late on departure, 11 minutes from calling to return of the car. 16 miles on the clock and car taken care of. Would recommend this service."

June 17, 2018
2

"The whole point about using a service like this is that is quick and efficient. I had to wait more than 15 minutes for them to meet me at the terminal and they were 10 minutes late to meet me on my return. I might as well have used the long stay car park. wouldn't use them again."

May 23, 2018
5

"It was Great, you guys always look after me You are the 1st place I look when it comes to parking TOP JOB "

May 11, 2018
5

"These guys were absolutely amazing - so kind and helpful - can’t recommend them enough"

May 11, 2018
5

"Unfortunately my visas got messed up so after dropping my car I had to ring 3 hours later to get it back and cancelled my trip. Meant I lost money for the 5 day parking but I will say communication from this meet and great prior to dropping off and at the drop off point and when it was brought back to me shortly afterwards was excellent and the service was faultless "

April 14, 2018
1

"As instructed we called happy days once we had collected our luggage, We were told the car was on route and would be 6 to 10 minutes. And would park in 3rd lane of drop off area. This call was made at 19.40, as my car is fitted with a tracking system I know that The car did not leave the compound until 20.01 21 minutes from when I called. The car arrived at the drop off area at 20.16 unfortunately not at lane 3 but at lane 6. We eventually found the car at 20.22 A total of 42 minutes from 1st phone call ( not 6 ). "

April 9, 2018
5

"This was an excellent service, we called after we got through customs and they said approximately 10-15 minutes wait. We got to the collection point and they arrived with our car less than 5 minutes later. The driver was friendly and helpful. We would definitely use them again. "

March 25, 2018
5

"Had a delay with drop off but this was not Happy Days fault. They were polite, friendly and very keen to help. Parking Shop also went out of their way to resolve the delay issues which turned out to be caused by an IT issue. I had to return early and the collection was seamless. Brilliant service..."

March 25, 2018
5

"Excellent service and very reasonable price for 8 weeks' parking. No delays and drop and pickup right by the door. The only issue I had was the postcode given for drop off took me to the wrong place but they were there on the mobile to guide me to correct meeting place. Would use again. "

March 9, 2018
1

"Please be aware when booking with these lot!! Service provided was that of a bunch of cowboys!! First impressions unprofessional!! Returned off holiday to pick up car only to find out and iPhone lead and charger were missing from the car!! When called the gentleman who runs the park and ride to notify, was told put it in an email which till this day have had no response!! Manager showed no remorse or compassion to look in to it, just gave a more of not. Others approach!! Absolutely disgusted by the service!! Better off parking directly at the airport at least you have that piece of mind your car is safe and random people are not snooping through it!! "

March 6, 2018
2

"Arrived a few hours early for parking . Although we rang ahead 30 min before arrival this seemed to be a problem , however a driver was found and communication good . On return, we rang for our car and informed the company didn’t have our car and that we must have used a different company !! They operator was insistent on this and hard to communicate with. It involved a number of phone calls and worry our car had gone before the owner of the company sorted everything and the car arrived at collection point ."

February 25, 2018
5

"Just returned from our holiday. We cannot recommend Happy Days highly enough. Mohammed rang us before we had even left home to explain in great detail where to take the car to on our arrival and was there to meet us. All very seamless and efficient. We had the same from Michael on our return. We had a phone call just after we had landed even though we were early. The car was there waiting. Both guys were extremely efficient and polite. We were very impressed and will certainly use them again."

February 6, 2018
5

"I had a park and ride booking but there was a error on their side and they upgraded me to a park and ride service both ways. I had no problems with this service at all and they were very quick with the return of the car with no issues on return. The gentleman I spoke to on the phone was always very polite and professional. Would highly recommend using this company. "

January 6, 2018
5

"Absolutely fantastic service and we left our duty free on one of their mini buses and they are returning it recorded delivery can’t thank them enough!! Thanks guys excellent service and customer care!! "

January 3, 2018
1

"Please be aware that the Meet and Greet service from this company may make you wait very long to get your car back on arrival to Heathrow. They said it was going to take an estimated 15 to 17 minutes to wait for the car at the agreed place, but in the end, I waited 45 to 50 minutes outside the Terminal. So, not only do you have to wait long, they lied about the timings!"

January 3, 2018
5

"Very good service car was picked up and returned promptly even when i arrived back early instructions need up dating as mine mentioned parking at level 2 for the drop off but this should have been level 4 but driver did come down to my level. I would use service again many thanks"

January 2, 2018
5

"Very friendly, very efficient service"

December 19, 2017
5

"Veru quick and effecient at drop off and collection."

September 4, 2017