"Booked meet and greet to Heathrow terminal 5 27th December, upon return 4 gallons of fuel were missing, inside car mud every were! vanity mirror opened! customer service had no explanation for the fuel shortage. Mud explained by that they parked it near to the entrance which plans has been set to improve, an offer of £15 pounds to clean my car was given if I was interested. Very inadequate response, on repeat email totally ignored. This service is offered by providers and this company is merely the middle man."February 1, 2016
"Drop off and pick up with next to no waiting time. Excellent services, will certainly us again. Many thanks."January 6, 2016
"Really simple and convenient. Drive to short stay and that's it! Excellent service and would use again. The car was collected and arrived for me to drive away without any delay."November 8, 2015
"Took an hour before we got the car back. The person on the other end was not being honest regarding return. Staff shortage rather than driver stuck in traffic."October 26, 2015
"excellent value and a prompt, friendly convenient service."October 16, 2015
"Easy to find instructions given on phone call before arrival. No problems, would use again."October 13, 2015
"Very good service but had to wait 20 minutes for our car on our return."October 11, 2015
"Excellent service. Great value for money"September 20, 2015
"Excellent service at T5 - in fact it could not have been any better. There was someone to take the keys off us when we arrived (5 mins early), and the car was there when we returned waiting for us and in the same condition as when we left it. This is exactly what I want from this service.
Will use again!"
"Fantastic service, driver was waiting on arrival and car was there when we returned to level 4 terminal 5. Thank you. I would highly recommend your team and will use your company next year."September 4, 2015
"We used meet and greet by FHR. Meet on arrival was fine although little worried that they did not check the car in front of us. I did ensure I took a mileage reading.
The return collection was appalling. We called as requested once we had collected our luggage and made our way to the collection point. We then had a 40 minute wait for our car, with no explanation or apology. Meanwhile, other people had been waiting for over 1 hour.
I would suggest never using FHR meet and greet."
"Quick and easy booking process. The meet and great does what it says on the tin. Followed instructions and a rep was there to meet us. Upon our return called to say that we had collected our luggage and our car was waiting for us. No car parking fees to pay and were on our way, just what you need after a long haul flight. Fully recommend this service."September 2, 2015
"Just wanted to say that I had a very good experience. A gentleman was ready at Heathrow when we arrived and on our return journey from Prague the car was ready and waiting in the car park.
"We enjoyed our experience with Heathrow's FHR Meet and Greet. We were met on arrival and got on our way very speedily!
On our return, the car was ready and waiting for us, the paperwork completed swiftly and within minutes we were on the road home!
We would certainly use the Company again and will be recommending it to family and friends."
"Very good service and will use again in the future"August 27, 2015
"Really good. Our flight returned early and our car still turned up within 20 minutes. Will definitely use again."August 27, 2015
"Quick and easy. Ideal if you are travelling with lots of luggage and children. Saves time waiting around for a bus. Will definitely use again."August 24, 2015
"Excellent price and service."August 24, 2015
"Very efficient meet-up for drop off at the airport. On returning from abroad, I was a bit disappointed to have to wait 40 minutes after my call to them for my car to be delivered to the agreed place. Not sure what caused the delay, but I called the telephone number twice during this time, on both occasions they said they would definitely call me back in a few minutes once they had an exact location on the car. I never received either call back. Shame, because other than that the service was good."August 20, 2015
"Very good service at the price, definitely use this service again"August 15, 2015
"A little confusion as to who was who when we arrived but we were early and thought maybe even though we had phoned before as requested we might have to wait till exactly the booked time. But eventually we found the person and all was good and before schedule. Return was a breeze and picked up our car without a hitch"August 13, 2015
"Excellent service"August 9, 2015
"Very Good, we arrived a bit late and our driver was waiting for us.
We called after collecting all our luggage and he arrived about 5 minutes after we got outside."
"Tip-Top in every way. Fast and easy to do. Will come back for sure! 100% thumbs up."August 2, 2015
"Everything went very smoothly. Clear directions and punctual service both departing and arriving. Well worth a few extra pounds compared with off-site parking and bus transfer, in my view."July 26, 2015
"First time we have used this service and was very impressed. A first class service, better than other providers we have experienced and at a competitive price."July 17, 2015
"Good service at an excellent price, though the phoning ahead when you are approaching the airport is a bit of a pain--first time there was no answer (though second time worked), and we arrived before the agent did. Now that we know how it works we will definitely use it again."July 16, 2015
"I have booked through FHR on several occasions and have never had any problems. The car is always collected and delivered back promptly. Staff are courteous and friendly at all times. Will definitely re book."July 12, 2015
"Very happy with the meet and greet, very professional, and will definitely use again. Thank you for making the start and end of our trip hassle free."July 10, 2015
"Excellent prompt service"July 2, 2015