Heathrow FHR Meet and Greet - Non Refundable reviews
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Here are some comments that our customers have made about Heathrow FHR Meet and Greet - Non Refundable
Car was returned t the llotted time but had a lot of tree sap and fine debris otherwise was returned in condition i left it.
April 24, 2018
Appalling service. Told to hover in departure drop off initially (risking £40 fine and annoying everyone - they were 15mins late to meet me!)
Then waited an hour for Car to arrive after 8 telephone calls (their landline isn’t manned after 6pm it seems). No explanation and no update on where my car was.
November 27, 2017
The system worked perfectly, and the drivers were in each case polite, efficient and helpful. The reaction when we arrived on time was superb, having said he would arrive in 15 to 20 minutes, by the time we reached the collection point we only had a moment to wait.
A very good service indeed, for which we are most grateful. Thank you.
July 25, 2017
Very efficient and organised, exactly what was needed at a good price
June 21, 2017
Booked meet and greet to Heathrow terminal 5 27th December, upon return 4 gallons of fuel were missing, inside car mud every were! vanity mirror opened! customer service had no explanation for the fuel shortage. Mud explained by that they parked it near to the entrance which plans has been set to improve, an offer of £15 pounds to clean my car was given if I was interested. Very inadequate response, on repeat email totally ignored. This service is offered by providers and this company is merely the middle man.
February 1, 2016
Drop off and pick up with next to no waiting time. Excellent services, will certainly us again. Many thanks.
January 6, 2016
Really simple and convenient. Drive to short stay and that's it! Excellent service and would use again. The car was collected and arrived for me to drive away without any delay.
November 8, 2015
Took an hour before we got the car back. The person on the other end was not being honest regarding return. Staff shortage rather than driver stuck in traffic.
October 26, 2015
excellent value and a prompt, friendly convenient service.
October 16, 2015
Easy to find instructions given on phone call before arrival. No problems, would use again.
October 13, 2015
Very good service but had to wait 20 minutes for our car on our return.
October 11, 2015
Excellent service. Great value for money
September 20, 2015
Excellent service at T5 - in fact it could not have been any better. There was someone to take the keys off us when we arrived (5 mins early), and the car was there when we returned waiting for us and in the same condition as when we left it. This is exactly what I want from this service.
Will use again!
September 7, 2015
Fantastic service, driver was waiting on arrival and car was there when we returned to level 4 terminal 5. Thank you. I would highly recommend your team and will use your company next year.
September 4, 2015
We used meet and greet by FHR. Meet on arrival was fine although little worried that they did not check the car in front of us. I did ensure I took a mileage reading.
The return collection was appalling. We called as requested once we had collected our luggage and made our way to the collection point. We then had a 40 minute wait for our car, with no explanation or apology. Meanwhile, other people had been waiting for over 1 hour.
I would suggest never using FHR meet and greet.
September 3, 2015
Quick and easy booking process. The meet and great does what it says on the tin. Followed instructions and a rep was there to meet us. Upon our return called to say that we had collected our luggage and our car was waiting for us. No car parking fees to pay and were on our way, just what you need after a long haul flight. Fully recommend this service.
September 2, 2015
Just wanted to say that I had a very good experience. A gentleman was ready at Heathrow when we arrived and on our return journey from Prague the car was ready and waiting in the car park.
August 31, 2015
We enjoyed our experience with Heathrow's FHR Meet and Greet. We were met on arrival and got on our way very speedily!
On our return, the car was ready and waiting for us, the paperwork completed swiftly and within minutes we were on the road home!
We would certainly use the Company again and will be recommending it to family and friends.
August 29, 2015
Very good service and will use again in the future
August 27, 2015
Really good. Our flight returned early and our car still turned up within 20 minutes. Will definitely use again.
August 27, 2015