Heathrow Edward Lloyd Meet and Greet reviews

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Here are some comments that our customers have made about Heathrow Edward Lloyd Meet and Greet

Showing 1 to 30 of 194
Steve D

Used EL this week - this will be my 15th or so times. They are reasonably priced and generally they are there to meet and greet without too much delay. A couple of things to note: - the cars are parked about 10 miles away in what appears to be a quarry or similar so I never wash my car before flying as depending on the weather it could come back dusty or a bit muddy. You pay for what you get !!!
May 21, 2019

J Haynes

In short, we will not waste anymore of our energy with this company. Filthy drivers / shocking customer services / stolen items/ avoid at all costs!
May 20, 2019

Jess Molbrey

An absolute joke of a company. We had items stolen from the glove box. The driver on pick up and collection smelt so bad. His scruffy beard could do with a trim, also. When asked about our missing items, he simply said it's nothing to do with him, and we were instructed to call and complain if we wanted to. How does a 3-day booking end up with our Ford covered in dust? Simply a very bad overall experience. We will not be using this companies service again.
May 15, 2019

James H

My partner and I were waiting for over 35 minutes for the car to be collected after numerous calls. We were told 5 minutes. Then another 10 minutes. The driver who eventually turned up (a little chap) didn't seem to care. we could barely understand him. On the return leg the car was caked in dust and the mileage seemed high. We do not recommend this company. A very shoddy experience in all.
May 13, 2019

David Purcell

Excellent service as always. Have used this company many times and never been disappointed.
May 13, 2019

Nesta Niggins

We booked the meet and greet service over the long weekend. Firstly, we couldn't understand either the controller person at 6am, and also the driver who turned up was completely unprofessional. Secondly, the car was returned in such a state we had to get it cleaned professionally. Avoid these people.
May 7, 2019

Stephen Jonas

My daughter's car was delivered back...full of mud. It smelt like cigarettes and covered in muck/ dust. And the tracker showed it was driven excessive miles around town and was parked in a publicly accessible /no fences/no CCTV kebab centre car park. To top it off phone chargers and � coins where missing on return the drop of driver, who incidentally spoke pigeon English didn't care at all. He simply said "send an email if you have issues" and threw the keys at me. We will never use this company again.
May 4, 2019

Michael Latham

On return car was so dirty I had to go straight to a car wash. Car was collected clean and delivered back filthy.
April 28, 2019

Rachel Higgins

My boyfriend chose this company without checking first! He is in deep trouble. The drivers who collected and dropped off the car from terminal 4 and terminal 5 seemed to hate females. I felt very uncomfortable. Their English was terrible. Also my car phone charger was stolen. We will not be using this company again.
April 23, 2019

Davi Smith

The worst company you could ever use. Our tracker states they were using our car as a mini cab. Pound coins stolen from the centre console. The customer service is a joke. The drop off and pick up driver smelled like cigarettes. No id and didn't give a damn that we were waiting 45 minutes. Do yourself a favour, choose another company. Do not use these people.
April 20, 2019

Andrew Froud

Sadly used this company based on its reviews. They appeared to use my car as a taxi, left it full of mud and a number of other clients paperwork which we then had to leave with one of their competitors. Spoke to the driver about the original extra journeys as we have a tracker on the car, who said to speak to head office, emailed the company on two separate occasions to allow them to comment, never heard back from them. Best advice, pick another company
January 31, 2019

Zak Heller

Dropping off and picking up car from Heathrow was very straightforward. Unfortunately found a scratch on the car door when picking the car up. Spoke to Shane and he dealt with the matter very professionally. Scratch was repaired and car returned cleaned inside and out. Thank you. Will be using your service again.
January 15, 2019

P Symons

Simple review, DON'T USE, terrible customer service
November 28, 2018

David Taylor

Avoid at all costs. What a group of thieving cowboys, I had to phone twice before dropping off, he called me back 5 mins later and asked if he could run two of his mates back to the parking lot in my car. He stood over me whilst I unloaded and demanded an extra 20 quid as I had put the wrong day return on by 1 day. I had booked parking for 14 days and the price was the same up to 16 days. Despite emailing them during my stay most of these were ignored and the most I got offered was a free valet next time i parked with them. On return to the car you also have to call them twice despite them saying they monitor the flights... What a joke after an 11-hour flight! They also drive your car 22 miles round trip to park it. Never again will I use. Never saw the 20 quid again despite their delivery driver promising they would be in touch... Liars
November 21, 2018

Julia Reeves

The company were very difficult to get hold of and very unorganised. We were kept waiting for a long time. We will not be using Edward Lloyd Meet and Greet again.
November 1, 2018

Colette Thompson

We parked at Heathrow for a week in October using Edward Lloyd meet and great. The service was excellent, we rang when we were 30 mins from the airport as instructed, directions are clear, well signposted and they were waiting for us on arrival. When we returned you ring when you land and again when you have your luggage, the car arrived as we got to the carpark. We couldn't have asked for more, a friendly and efficient service we would definitely use again. Thank you!
October 30, 2018


Great service from Park & Go with efficient and friendly drivers. The convenience of meet & greet was great, especially late at night. Definitely recommend.
June 2, 2018

Mr Stone

It was certainly convenient using the meet and greet service - but we had problems when our flight was cancelled at point of departure and timings changed. Though we had supplied the flight details and then sent an e-mail about the cancellation once 'de-planed' the driver did not monitor incoming flights and was unaware of the cancellation, hence contacted us at 3am to find out where we were. Not ideal!
February 26, 2018

Miss Craven

A little bit slow at drop-off and pick up, had to fill in a form in the cold and dark rain whilst rushing for our flight and had already provided details online. When collecting car there was confusion and delays although we got it around 30 mins after calling. Not ideal though - wouldn�t use this service again - have had better service for the same price from other companies in the past.
January 29, 2018

David T Purcell

Excellent service as always. I use this service because it is good value with dependable staff who are always friendly.
May 15, 2017

Mr M Stephens

As it is my first time using this kind of service, I can't compare---but all was efficient and helpful. I would use the service again.
April 28, 2017

E Brain

Drop off at T5 was excellent, no issues at all with the staff being very flexible. However on the return, I had to wait over 50 mins for my car to be delivered after phoning having picked up my luggage to the pick up point having completed my part of the task (phone when landed and phone again after luggage pick up). This should have taken no longer than 15 mins from luggage pick up but Edward Lloyd had changed my pick up time to 1800 (it was agreed the pick up time was 1400).
March 13, 2017

Patrick S Ager

Very professional service both on collection and return, I will be using them again.
March 5, 2017

John Cracknell

Absolutely fantastic service, one of the best
November 6, 2016

Mr P Thomason

friendly efficient service. arrived before agreed time but was no problem getting them to come and meet us early. met right outside departures so very easy straight into terminal. would definitely use them again.
November 1, 2016

David T Purcell

Excellent service with courteous staff. Car arrived as i walked out off the lift.
September 27, 2016

Mr D Leroy

Very efficient service. Driver was there to meet us and, on return, the car was delivered back within the 20 minutes promised.
September 12, 2016

Hayley Butler

Generally good - but took 30 minutes after phoning to bring car back to T5
September 8, 2016

J Smith

We had to wait nearly an hour for our car despite calling them on arrival and after luggage collection. We also had issues with the company not answering calls when we dropped the car off and when we collected it.
September 2, 2016

Gary Gipson

Very good communication and car was collected and delivered back to me very promptly so service overall was excellent !
August 31, 2016