"Drop off at T5 was excellent, no issues at all with the staff being very flexible. However on the return, I had to wait over 50 mins for my car to be delivered after phoning having picked up my luggage to the pick up point having completed my part of the task (phone when landed and phone again after luggage pick up). This should have taken no longer than 15 mins from luggage pick up but Edward Lloyd had changed my pick up time to 1800 (it was agreed the pick up time was 1400)."March 13, 2017
"Very professional service both on collection and return, I will be using them again."March 5, 2017
"Absolutely fantastic service, one of the best"November 6, 2016
"friendly efficient service. arrived before agreed time but was no problem getting them to come and meet us early. met right outside departures so very easy straight into terminal.
would definitely use them again."
"Excellent service with courteous staff. Car arrived as i walked out off the lift."September 27, 2016
"Very efficient service.
Driver was there to meet us and, on return, the car was delivered back within the 20 minutes promised."
"Generally good - but took 30 minutes after phoning to bring car back to T5"September 8, 2016
"We had to wait nearly an hour for our car despite calling them on arrival and after luggage collection. We also had issues with the company not answering calls when we dropped the car off and when we collected it."September 2, 2016
"Very good communication and car was collected and delivered back to me very promptly so service overall was excellent !"August 31, 2016
"Excellent service and good value. We had no problems with departure or collection and the location of drop off couldn't be more convenient, especially with lots of luggage and children! The only small criticism is that the car exterior was slightly dirty on collection but I presume that's because the off site parking is outside and it's been a dry windy summer."August 22, 2016
"It took the hassle of parking away and was extremely easy ."August 5, 2016
"Brilliant, on time, helpful, easy to contact, top class service, thank you. Will defo use again and recommend to friends"July 31, 2016
"Very good. Easy drop off and pick up. Would definitely use again."June 24, 2016
"Thought the service was very good for the money. All the staff were courteous. Only thing, the phone calls could be perceived as short and abrupt but this is probably more due to English not being their first language. Overall would definitely use again."June 16, 2016
"Took long to come and 25 minutes from going through. That is too long for me."May 29, 2016
"Good collection, delivery and customer care but average telephone manner from the chap taking charge. Made it sound like we had woken him up. Not very personable at all. Otherwise the service was good."March 29, 2016
"We booked a valet service car service in February this year with Edward Lloyd parking. Whilst the car was under their care the safe with all the keys was stolen. Whilst we thought it was unfortunate that they had a movable safe in the first instance, we were prepared to give them the benefit of the doubt. However since then things have got worse. Despite promising at the time to pay the cost we paid for getting a new key cut they have failed to do so. Worse they are not responding to phone calls or emails. Of course things can go wrong for any organisation. However one of the marks of the professionalism of an organisation is how quickly and effectively they rectify and resolve problems when they occur. They have singularly failed to do that in this case."December 3, 2015
"Excellent service - would always use this company again - highly efficient, helpful and reliable. Can't praise it enough."September 23, 2015
"Excellent service. Arrival easy to find with clear instructions. Return, car arrived as i stepped out of the lift in condition as i left it. All at a fair price. I would recommend this company to anyone."September 21, 2015
"Great and efficient company. We have used several others before. Only comment is that their reps should wear big company logos on them so you can easily locate them amongst all the other companies at Heathrow. Service was top and professional. Recommended"July 1, 2015
"This company are excellent. My wife rang to say she was on her way and then got stuck in traffic on the M25 and almost missed her flight. As well as having to wait for her they kept in touch to see if they could help and upon return the car was there and waiting for us within 10 minutes of us calling. Will definitely continue to use this company."May 28, 2015
"Had to wait for the car"April 7, 2015
"Good service overall - but I do have few comments:
1. Car was handed very clean and went back covered of mud everywhere - just for a duration of less than three days.
It was probably parked close to some kind of road works, But I will have to clean it again as a result.
Also it is more difficult to check the car paint at night with not such a good light in the Short Stay T4 Heathrow parking and hopefully the paint was not damaged by this mud spray which was thick on the side mirrors.
2. I had problems understand the English of the foreign person on the phone and in person. It did not help when after I check the outside of the car the service person went away shouting me in the distance that I had to drive the car to the ticket place.
3. As it was the first time I went to the T4 Short Stay car park I did not know where exactly to go for the ticket machines.
The exit was the place to go - because the person hand over the ticket when you go. It would have been good to know that in the first place.
4. This procedure makes your exit too fast - I did not have time to set-up my sat-nav. and had to do so when driving afterwards which was more difficult."
"Excellent and efficient service. My only problem was calling from within the airport on my return - poor reception and could not hear very well on the mobile phone. Maybe try txt msg next time? If that's an option."November 25, 2014
"These guys were rubbish. The quote system meant that they had the time we were leaving on our flight not the time we were arriving.
We rang them when we were 30 minutes from the airport and they said everything was good.
When we got there there was no one to meet us. When we rang the office the guy was rude and unhelpful. He kept saying that the guy was nearly there. It was cold and we were getting stressed because the parking police where telling us to move on. It took over 20 minutes after we got to the drop off for someone to turn up.
Then when we were inside we got a call from the guy running things to say that it was our fault and we had screwed up.
These guys need to learn about customer service. Of they are only going to be at the airport at the exact time then why do you need to ring them 30 minutes before the flight? If you ring them 30 minutes before as we did and give them your details which they confirm as correct, then why do they not send a driver to meet you? Why spend all that time looking to blame someone for a glitch while you stand there at the airport and a driver has not even been tasked to collect your car? Worst valet parking experience I have ever had"
"V easy drop off and collect. Thanks"February 23, 2014
"The instructions for the pick up at Heathrow are not very clear. I had to phone three times to sort it out. Then the car took 40 minutes to arrive."February 10, 2014
"Excellent service."February 4, 2014
"very quick, excellent service"January 13, 2014
"Did not arrive to collect car on time, phone 30 minutes out then we were waiting for some 15 minutes to get the car collected, sames on return and car had done at least 35 miles!!!"January 9, 2014