Heathrow 5 Star Meet and Greet reviews

We strongly encourage our customers to give feedback and share their experience of parking at Heathrow. If you have used Heathrow 5 Star Meet and Greet and would like to tell others about it, please submit your review. Thank you!

Here are some comments that our customers have made about Heathrow 5 Star Meet and Greet


Very good service. Car dropped and returned exactly as offered. Will use them again.
November 14, 2019

Andy Cooper

The service was very efficient and I liked the fact that on return you phone both on landing and after getting luggage meaning car was delivered within a few minutes
November 7, 2019

Peter Jones

Excellent service, very helpfull and efficient - they matched mobile number to the car so no need to give reservation numbers or Reg numbers so made drop off and collection easy as a solo traveller
November 4, 2019

Samantha Day

Excellent! Met us at the airport, took the car and were there to meet us on our return. Absolutely great service with no issues whatsoever. Also a lot cheaper than many of the Heathrow long stay parking options. Highly reccomend.
November 3, 2019

Jonathan Thorpe

Everything worked to time and the people were helpful.
November 3, 2019

Lindsay Rowe

A really good service. Clear instructions as to when to call and where to go. Car picked up and delivered within 5 - 10 minutes. I would use this service again.
November 1, 2019


Excellent :)
October 30, 2019

Jon Blackwall

Instructions were clear in advance. At both drop off and pick up I did not have to wait at all. Good value. An excellent service.
October 29, 2019

Brett Melville

Drop off was easy enough, but collection was confusing. We had 2 different people calling us who obviously hadn't spoken to one another. It wasn't very clear where we need to go for collection either. However our biggest issue is the fact the my car looked like it had been used for more than just 2 simple transfers to a long stay car park. There were several sat-nav mounting 'rings' on the inside of the windscreen (I have never used one), the cigarette lighter and a USB stick had been removed, radio re-tuned and the mirrors, seat and sun visors had all been moved. Why would any of this need to be done for a short journey to a long-stay car park? Can the drivers not find their way to the long stay car park without the use of a sat nav.......and several times, judging by the number rings left on the windscreen. I didn't make a note of the mileage beforehand to be sure, but it is difficult to think of another innocent explanation? We wouldn't use this company again.
October 24, 2019

Gillian Morrison

Great. Worked really well for us. We were over an hour coming from the plane to the collection point. Car waiting. No issues at all.
September 4, 2019

Neil Brighouse

Excellent, hassle free drop off and pick up, and good vale.
August 31, 2019

Ramesh Ingalagi

I have used 5 star greet and meet parking. Great experience. We were bit earlier than scheduled time when we took flight from Heathrow. But that was no problem for the guys. They were on time,Polite and efficient. Would definitely use the service again in the future.
August 21, 2019


Very good service, we went with 5 Star Meet and Greet who were also excellent...best service and price from a meet and greet operator we have had, and we have used many over the years!
August 12, 2019

Margaret Cullum

It all worked smoothly in both directions - staff were friendly and efficient. In fact, when we arrived back at Heathrow, a member of staff actually phoned me to check we had landed (I had misread the instructions for our particular terminal and thought I only needed to phone once we'd collected our luggage), so our car was all ready to go.
August 10, 2019

James Foy

Efficient, prompt, exactly what it said on the tin ! Would use again and recommend to family @ friends.
August 7, 2019

Kate Jones

I've used Five Star before and always found them excellent. This time, however, I got an arrogant and chippy driver for my collection, who was scruffy, disinterested, didn't identify himself but waited for me to come to him, then had no ID nor my booking details, but seemed to think I was being unreasonable in not just handing the keys over. He was verfing on rude, and when i told him that I wasn't impressed with his attitude, got slightly aggressive and then went off in a sulk. Get rid of him, Five Star - all the rest of your drivers have always been courteous and professional. Overall, however, I'd use five star again as the service itself was excellent - confirmation phone call, prompt, speedy pick up and my return driver was lovely!
July 30, 2019

Dan Connor

Apart from T5 short stay row lettering not being clear, the whole meet and greet was seamless - no problem with delayed return either. Would use again.
June 20, 2019

Alex Stoloff

Impeccable service, would highly recommend. We landed early, called the guys, and they were there 10 minutes later, which meant we left the airport an hour earlier than planned.
June 1, 2019

Peter Finch

Drop off went ok. Pick up not so well. Despite following all the instructions and calling in good time our car had not been made ready and was still at the compound. We weren’t told of the delay until outside and had been waiting for 10 minutes. Don’t expect any great service (certainly not 5 Star) there was not much of an apology or personal service, it’s just car parking. sometimes it works sometimes not.
May 14, 2019

Linda Harrison

Very good service but it would have been excellent if driver had helped us load bags into car, four ladies, four large suitcases. Another driver from another service saw our struggle and rushed over to help.
May 10, 2019