Heathrow 5 Star Meet and Greet reviews

We strongly encourage our customers to give feedback and share their experience of parking at Heathrow. If you have used Heathrow 5 Star Meet and Greet and would like to tell others about it, please submit your review. Thank you!

Here are some comments that our customers have made about Heathrow 5 Star Meet and Greet

Diane Donaldson

Due to COVID-19, I was unable to fly from Heathrow and consequently had to cancel the parking I had booked with Park and Go. However, their customer service was excellent. They responded to my email immediately, agreed to refund my payment (less a small admin charge), gave me a date by which I would receive the refund and paid up as promised. I was really happy with their service, particularly given the difficult times so many companies are experiencing, and will go straight to them next time I need to book parking.
June 25, 2020

David britton

On arrival, did not seem to have booking registered. However, this was handled quickly and effectively. During my Holiday, my flight was cancelled, which cut short my holiday. The flight was cancelled due to coronavirus. I contacted the parking company to let them know, I was arriving 2 days earlier than planned (meaning I needed less time at the car park). I did not ask for a refund, for the days I was not using the car park. * *****. The parking company demanded I pay a fee of £20, for getting the car early. I explained that I had no choice to arrive earlier than expected, due to coronavirus. I questioned the companies motive, making money of people stranded by coronavirus. I expressed my disappointment that the company were not following the same understanding approach as other countries. For this reason I would NOT RECOMMEND this company!!. Also, I was told the £20 had to be paid in cash. I had no cash, due to being in a foreign country. So after a very long day I was looking around the airport for a bank machine. When I finally give the £20, no receipt offered!! ****
March 22, 2020

Sharon Bumpsteed

First class service, so easy to use, would definitely recommend and use again.Drivers turned up when they said they would and made it really easy especially after our long flight, great value for money.
March 11, 2020

Harry Rotsa

Excellent service from start to finish
March 5, 2020

Joe Buxton

All good thank you
February 27, 2020

Jonathan Dimsdale

The service was efficient, friendly and good value but we had difficulty contacting the company on our return as there was no reply on the number given. Luckily, we had a second number stored from our departure contact so that our car arrived after about 10 minutes wait.
February 19, 2020

Katy Jack

Great service. Particularly impressed how quickly you got my car ready for pick up. From calling you as I landed to driving away from Heathrow- 20 minutes. Brilliant. Thank you.
February 14, 2020

Steve Shore

Service was good, spoiled only by the large bag of sweets bought for the children and left in the car for our return journey being taken from the vehicle. Such a shame as this will cost you my custom in future.
February 3, 2020

Rex Walker

Everything went completely smoothly at drop off and pick up. Clear, easy communication. Excellent service.
January 28, 2020


Efficient service, clear instructions, polite staff. Judging by the petrol usage the car hadn't gone far to be stored. Would use again.
January 27, 2020