Heathrow 5 Star Meet and Greet reviews

Great. Worked really well for us. We were over an hour coming from the plane to the collection point. Car waiting. No issues at all.
September 4, 2019

Excellent, hassle free drop off and pick up, and good vale.
August 31, 2019

I have used 5 star greet and meet parking. Great experience. We were bit earlier than scheduled time when we took flight from Heathrow. But that was no problem for the guys. They were on time,Polite and efficient. Would definitely use the service again in the future.
August 21, 2019

Very good service, we went with 5 Star Meet and Greet who were also excellent...best service and price from a meet and greet operator we have had, and we have used many over the years!
August 12, 2019

It all worked smoothly in both directions - staff were friendly and efficient. In fact, when we arrived back at Heathrow, a member of staff actually phoned me to check we had landed (I had misread the instructions for our particular terminal and thought I only needed to phone once we'd collected our luggage), so our car was all ready to go.
August 10, 2019

Efficient, prompt, exactly what it said on the tin ! Would use again and recommend to family @ friends.
August 7, 2019

I've used Five Star before and always found them excellent. This time, however, I got an arrogant and chippy driver for my collection, who was scruffy, disinterested, didn't identify himself but waited for me to come to him, then had no ID nor my booking details, but seemed to think I was being unreasonable in not just handing the keys over. He was verfing on rude, and when i told him that I wasn't impressed with his attitude, got slightly aggressive and then went off in a sulk. Get rid of him, Five Star - all the rest of your drivers have always been courteous and professional. Overall, however, I'd use five star again as the service itself was excellent - confirmation phone call, prompt, speedy pick up and my return driver was lovely!
July 30, 2019

Apart from T5 short stay row lettering not being clear, the whole meet and greet was seamless - no problem with delayed return either. Would use again.
June 20, 2019

Impeccable service, would highly recommend. We landed early, called the guys, and they were there 10 minutes later, which meant we left the airport an hour earlier than planned.
June 1, 2019

Drop off went ok. Pick up not so well. Despite following all the instructions and calling in good time our car had not been made ready and was still at the compound. We weren’t told of the delay until outside and had been waiting for 10 minutes. Don’t expect any great service (certainly not 5 Star) there was not much of an apology or personal service, it’s just car parking. sometimes it works sometimes not.
May 14, 2019

Very good service but it would have been excellent if driver had helped us load bags into car, four ladies, four large suitcases. Another driver from another service saw our struggle and rushed over to help.
May 10, 2019

Drop off and collection work as well as ever. I was disappointed that there was some damage to my car that I did not notice before the driver had left the car park. My wife noticed it but I was tired and felt it was too late to report it. I did send them an email afterwards but, I never got a reply. It will make me think before booking again.
May 7, 2019

Perfect, and terminal five has a designated meet and greet area which makes it even easier. On the return the arrival time was supposed to be 5 pm, and the car drove into the car park at 4.59!
May 6, 2019

Very pleased with the service. Courteous staff, fast, efficient. Will use again.
April 25, 2019

Very good service, dropping off and collecting very easy and communication kept open. Would benefit from adding additional service option to have car washed for collection.
April 21, 2019

Fantastic, very reliable service.
April 21, 2019

I was very weary leaving my 85k Range Rover after hearing the horror stories, however my experience was brilliant, I had no issues whatsoever and I was not kept waiting. My tracker was switched on I was monitoring it each day whilst I was away, and my car was not driven at all. I would recommend this company to anyone.
April 12, 2019

Brilliant service ... great location (for terminal) and good price... Very happy, Many thanks!!
March 29, 2019

Very good service, simple and straightforward. Would use again.
March 29, 2019

Excellent service. Have used this service numerous times and always found the staff friendly and the service efficient. Both pick up and collection went well.
March 25, 2019