Heathrow 5 Star Meet and Greet reviews

We strongly encourage our customers to give feedback and share their experience of parking at Heathrow Airport. You can see all Heathrow 5 Star Meet and Greet reviews below. These reviews are submitted by verified customers after they have completed their trip, so you can be sure that they are genuine experiences of the car park.

Genuine Heathrow 5 Star Meet and Greet reviews submitted by our customers

Jon Compson

Good communication, fast collection and drop off, but i'm only giving 2 stars because both drivers were not wearing masks or gloves, which feels irresponsible during these Covid times and meant that I had to wipe down and air my car before I could let my family go inside, which at 9.30pm with two young children was very frustrating.
September 11, 2020

Mr. James Logan

Everything worked fine. Car looks fine, too.
September 1, 2020

Vari Atri

This is the worst service I have ever received. DO NOT USE THIS SERVICE. My car was returned to me with extremely bad damage -full driver wing badly damaged, dented and scraped. The back of the car had also been reversed into something with bad damage. The driver returned the vehicle stated I have good and bad news for you -your car is damaged but will get fixed, contact customer service and left! What awful service....My car looks like it has been used with a discarded male deodourant can in front passenger seat and only 15 miles in the tank when it was left with 90. Avoid using this company!
August 27, 2020

Joni Kumpulainen

Drop off: I called the driver 30min earlier before I dropped the car off at the airport and he managed to be nearly 20min late of the agreed time. At the airport I had to call him back many times and I was told repeatedly 5 more minutes. It is not allowed to park for a long time in the drop off area, also waiting with a baby can be challenging. The driver didn’t apologise being late. Collecting: driver came quickly, only 5 minutes wait. For a car owner it’s a routine to check the car condition and when I asked the driver to wait while I check he responded in rudely manner; “you can check it” and then walked away. The car was extremely dirty in thick layer of dust. It’s understandable to have a little dirt after 3 weeks, but this was a lot. 13 extra miles in the meter means the parking place must have been far. To be 5 five star service you need to improve your drivers’ customer care skills and timing. So 3 stars due the inconvenience that happened.
August 11, 2020

Diane Donaldson

Due to COVID-19, I was unable to fly from Heathrow and consequently had to cancel the parking I had booked with Park and Go. However, their customer service was excellent. They responded to my email immediately, agreed to refund my payment (less a small admin charge), gave me a date by which I would receive the refund and paid up as promised. I was really happy with their service, particularly given the difficult times so many companies are experiencing, and will go straight to them next time I need to book parking.
June 25, 2020

David britton

On arrival, did not seem to have booking registered. However, this was handled quickly and effectively. During my Holiday, my flight was cancelled, which cut short my holiday. The flight was cancelled due to coronavirus. I contacted the parking company to let them know, I was arriving 2 days earlier than planned (meaning I needed less time at the car park). I did not ask for a refund, for the days I was not using the car park. * *****. The parking company demanded I pay a fee of £20, for getting the car early. I explained that I had no choice to arrive earlier than expected, due to coronavirus. I questioned the companies motive, making money of people stranded by coronavirus. I expressed my disappointment that the company were not following the same understanding approach as other countries. For this reason I would NOT RECOMMEND this company!!. Also, I was told the £20 had to be paid in cash. I had no cash, due to being in a foreign country. So after a very long day I was looking around the airport for a bank machine. When I finally give the £20, no receipt offered!! ****
March 22, 2020

Sharon Bumpsteed

First class service, so easy to use, would definitely recommend and use again.Drivers turned up when they said they would and made it really easy especially after our long flight, great value for money.
March 11, 2020

Harry Rotsa

Excellent service from start to finish
March 5, 2020

Joe Buxton

All good thank you
February 27, 2020

Jonathan Dimsdale

The service was efficient, friendly and good value but we had difficulty contacting the company on our return as there was no reply on the number given. Luckily, we had a second number stored from our departure contact so that our car arrived after about 10 minutes wait.
February 19, 2020