Heathrow 5 Star Meet and Greet

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Heathrow 5 Star Meet and Greet logo
£ 42.89
last 7 days

Directions information

Directions

Follow signs to Heathrow Airport from all major roads. On approach to the Airport follows signs to your departure terminal, then please follow the arrival procedure as described in your confirmation email.

Arrival procedure information

Arrival procedure

Please call 30 min before arriving at the airport (unless the driver calls you). Please see the detailed instructions for each Terminal below.

Terminal 2 (Postcode: TW6 1EW)
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 2 Short Stay Car Park. As you approach the ramp, stay in the far-right hand lane, take a ticket from the barrier that is to the far right and follow signs for Level 4. Take a ticket at the barrier and drive round to Row B. This is where your Driver will meet you.

Terminal 3 (Postcode: TW6 1QG)
Please follow signs to the drop off lane at Departures for terminal 3. Enter the Short-Stay Car-park and proceed to LEVEL 4, Row B. This is where the DRIVER will meet you.

Terminal 4 (Postcode: TW6 3XA)
Please drive to the Departures drop off area, there are 3 Lanes. Once you approach Terminal 4 DEPARTURES there are 3 lanes, please park in Lane A the 3rd lane away from the building. This is where your DRIVER will meet you.

Terminal 5 (Postcode: TW6 2GA)
Once you follow the signs for SHORT-STAY CAR PARK, stay in the Left-lane and follow signs for Level 4. Follow the Level 4 sign into the car park and drive round to Row S. This is where your DRIVER will meet you.

Return procedure information

Return procedure

On your return, please call the number in your confirmation once you have collected your luggage and are on the way to the CAR PARK to collect your car. The driver will pay for 15 minutes waiting time in the car park; if you take longer than 15 minutes, you will be responsible for any additional parking fees due.

Terminal 2
We will ask you to make your way to Level 4 of the SHORT-STAY CAR PARK, rows A and B, this is where we will return your vehicle to you.

Terminal 3
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to make your way to the SHORT-STAY CAR PARK, LEVEL 4, row B, this is where we will return your vehicle to you.

Terminal 4
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to enter the arrivals hall, you will see an exit by W H Smith’s. Exit the building and walk straight over the Zebra crossing to the SHORT-STAY CAR PARK. You will see some lifts on your left hand side; take them to Up to Level 2 Row F, when you exit the lifts turn left and follow the Off-Airport area this is where we will return your vehicle to you.

Terminal 5
Please call us when your plane lands, then second call when you have collected all your luggage, we will then ask you to take the lift to level 4 of the SHORT-STAY CAR PARK, Row S, this is where we will return your vehicle to you.

Security information

Security

Park Mark award holder. All drivers have fully comprehensive insurance to drive your vehicle. The compound has High Perimeter Fencing with coded gates, CCTV and is Manned 24 Hours a day by Dog patrol.

However, the cars are parked at owners own risk, subject to Terms and Conditions.

Departure information

Additional information

Please note, cars cannot be collected before 4am. If you returned AFTER MIDNIGHT, there will be A CHARGE of £20.00 to be paid to the driver.

All vehicles are accepted as long as they can be driven on a standard license, have valid MOT and Road Tax.

If you arrive an hour after your booked time, there is a Late Arrival Charge of £10. If you arrive 2 hours or later, then there is a charge of £20 to pay the driver in cash on arrival.

Carpark Map

Distance to airport

This service operates from the designated meet and greet area located within walking distance from terminals 2-5. Your car will be stored in a secure compound just 10 minutes from the airport. Please check your confirmation email for detailed meeting instructions.

Transfers from airport

Transfers are not needed as you will be met at the Terminal. Please note that although we can help with the luggage for disabled passengers, we are not allowed to leave the car and therefore cannot accompany anyone to the building.

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Heathrow 5 Star Meet and Greet reviews

Our average review score for Heathrow 5 Star Meet and Greet is 4.5 from 516 reviews.
5

I've used 5 star on a number of occasions and they have always been great. Efficient service. Recommended.

February 4, 2019
5

What a surprise. I've used many meet and greets over the years all with a version of 'we'll be waiting or with you in five minutes' and all ending with a 20 minute wait. With Park and Go they were where they said they would be at the time they said. Staff were friendly and polite and the overall performance could not have been better. Thank you.

January 29, 2019
1

Absolutely terrible service. I used this service for my honeymoon in December and paid a premium for it over others. I followed all the requisite steps/directions and they were 30 minutes late to pick up my car when I dropped it off. The individual 'Ricky' was rude and his only excuse was being held in traffic, which given the heads-up I gave was a poor excuse. We had to rush to the airport for our flight because of this incompetent imbecile. On return the car was waiting in the bay, but they had given my keys to some random other company to hold, without giving me the instructions of where they are. There was a dent in the bonnett which was unexplained and still is. Having chased to get a response I am still waiting back (3 weeks later) - utterly unprofessional, rude and incompetent - I will never be using this firm again. Stick to the household names such as Purple Parking or airport owned/operated businesses.

January 28, 2019
5

Excellent service and no waiting around even though I arrived early. Very polite and helpful on the phone too. Will definitely use again.

January 26, 2019
4

Quick and easy service, very efficient. Shame my car had plastic bottles in it as If someone had been driving around in it for a few days?

January 23, 2019