Heathrow 5 Star Meet and Greet
“ The staff were great, friendly and helpful. With a disabled passenger I was helped on my arrival and departure. A huge thanks and will definitely be using your services again.” - Krys Kemple
Follow signs to Heathrow Airport from all major roads. On approach to the Airport follows signs to your departure terminal, then please follow the arrival procedure as described in your confirmation email.
Please call 30 min before arriving at the airport (unless the driver calls you). Please see the detailed instructions for each Terminal below.
Terminal 2 (Postcode: TW6 1EW)
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 2 Short Stay Car Park. As you approach the ramp, stay in the far-right hand lane, take a ticket from the barrier that is to the far right and follow signs for Level 4. Take a ticket at the barrier and drive round to Row B. This is where your Driver will meet you.
Terminal 3 (Postcode: TW6 1QG)
Please follow signs to the drop off lane at Departures for terminal 3. Enter the Short-Stay Car-park and proceed to LEVEL 4, Row B. This is where the DRIVER will meet you.
Terminal 4 (Postcode: TW6 3XA)
Please drive to the Departures drop off area, there are 3 Lanes. Once you approach Terminal 4 DEPARTURES there are 3 lanes, please park in Lane A the 3rd lane away from the building. This is where your DRIVER will meet you.
Terminal 5 (Postcode: TW6 2GA)
Once you follow the signs for SHORT-STAY CAR PARK, stay in the Left-lane and follow signs for Level 4. Follow the Level 4 sign into the car park and drive round to Row S. This is where your DRIVER will meet you.
On your return, please call the number in your confirmation once you have collected your luggage and are on the way to the CAR PARK to collect your car. The driver will pay for 15 minutes waiting time in the car park; if you take longer than 15 minutes, you will be responsible for any additional parking fees due.
We will ask you to make your way to Level 4 of the SHORT-STAY CAR PARK, rows A and B, this is where we will return your vehicle to you.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to make your way to the SHORT-STAY CAR PARK, LEVEL 4, row B, this is where we will return your vehicle to you.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to enter the arrivals hall, you will see an exit by W H Smith’s. Exit the building and walk straight over the Zebra crossing to the SHORT-STAY CAR PARK. You will see some lifts on your left hand side; take them to Up to Level 2 Row F, when you exit the lifts turn left and follow the Off-Airport area this is where we will return your vehicle to you.
Please call us when your plane lands, then second call when you have collected all your luggage, we will then ask you to take the lift to level 4 of the SHORT-STAY CAR PARK, Row S, this is where we will return your vehicle to you.
Park Mark award holder. All drivers have fully comprehensive insurance to drive your vehicle. The compound has High Perimeter Fencing with coded gates, CCTV and is Manned 24 Hours a day by Dog patrol.
However, the cars are parked at owners own risk, subject to Terms and Conditions.
Please note, cars cannot be collected before 4am. If you returned AFTER MIDNIGHT, there will be A CHARGE of £20.00 to be paid to the driver.
All vehicles are accepted as long as they can be driven on a standard license, have valid MOT and Road Tax.
If you arrive an hour after your booked time, there is a Late Arrival Charge of £10. If you arrive 2 hours or later, then there is a charge of £20 to pay the driver in cash on arrival.
Due to COVID-19, I was unable to fly from Heathrow and consequently had to cancel the parking I had booked with Park and Go. However, their customer service was excellent. They responded to my email immediately, agreed to refund my payment (less a small admin charge), gave me a date by which I would receive the refund and paid up as promised. I was really happy with their service, particularly given the difficult times so many companies are experiencing, and will go straight to them next time I need to book parking.
June 25, 2020
On arrival, did not seem to have booking registered. However, this was handled quickly and effectively.
During my Holiday, my flight was cancelled, which cut short my holiday. The flight was cancelled due to coronavirus. I contacted the parking company to let them know, I was arriving 2 days earlier than planned (meaning I needed less time at the car park). I did not ask for a refund, for the days I was not using the car park.
* *****. The parking company demanded I pay a fee of £20, for getting the car early. I explained that I had no choice to arrive earlier than expected, due to coronavirus. I questioned the companies motive, making money of people stranded by coronavirus. I expressed my disappointment that the company were not following the same understanding approach as other countries. For this reason I would NOT RECOMMEND this company!!. Also, I was told the £20 had to be paid in cash. I had no cash, due to being in a foreign country. So after a very long day I was looking around the airport for a bank machine. When I finally give the £20, no receipt offered!! ****
March 22, 2020
First class service, so easy to use, would definitely recommend and use again.Drivers turned up when they said they would and made it really easy especially after our long flight, great value for money.
March 11, 2020
Excellent service from start to finish
March 5, 2020
All good thank you
February 27, 2020