Heathrow 5 Star Meet and Greet
“ The staff were great, friendly and helpful. With a disabled passenger I was helped on my arrival and departure. A huge thanks and will definitely be using your services again.” - Krys Kemple
Follow signs to Heathrow Airport from all major roads. On approach to the Airport follows signs to your departure terminal, then please follow the arrival procedure as described in your confirmation email.
Please call 30 min before arriving at the airport (unless the driver calls you). Please see the detailed instructions for each Terminal below.
Terminal 2 (Postcode: TW6 1EW)
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 2 Short Stay Car Park. As you approach the ramp, stay in the far-right hand lane, take a ticket from the barrier that is to the far right and follow signs for Level 4. Take a ticket at the barrier and drive round to Row B. This is where your Driver will meet you.
Terminal 3 (Postcode: TW6 1QG)
Please follow signs to the drop off lane at Departures for terminal 3. Enter the Short-Stay Car-park and proceed to LEVEL 4, Row B. This is where the DRIVER will meet you.
Terminal 4 (Postcode: TW6 3XA)
Please drive to the Departures drop off area, there are 3 Lanes. Once you approach Terminal 4 DEPARTURES there are 3 lanes, please park in Lane A the 3rd lane away from the building. This is where your DRIVER will meet you.
Terminal 5 (Postcode: TW6 2GA)
Once you follow the signs for SHORT-STAY CAR PARK, stay in the Left-lane and follow signs for Level 4. Follow the Level 4 sign into the car park and drive round to Row S. This is where your DRIVER will meet you.
On your return, please call the number in your confirmation once you have collected your luggage and are on the way to the CAR PARK to collect your car. The driver will pay for 15 minutes waiting time in the car park; if you take longer than 15 minutes, you will be responsible for any additional parking fees due.
We will ask you to make your way to Level 4 of the SHORT-STAY CAR PARK, rows A and B, this is where we will return your vehicle to you.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to make your way to the SHORT-STAY CAR PARK, LEVEL 4, row B, this is where we will return your vehicle to you.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to enter the arrivals hall, you will see an exit by W H Smith’s. Exit the building and walk straight over the Zebra crossing to the SHORT-STAY CAR PARK. You will see some lifts on your left hand side; take them to Up to Level 2 Row F, when you exit the lifts turn left and follow the Off-Airport area this is where we will return your vehicle to you.
Please call us when your plane lands, then second call when you have collected all your luggage, we will then ask you to take the lift to level 4 of the SHORT-STAY CAR PARK, Row S, this is where we will return your vehicle to you.
Park Mark award holder. All drivers have fully comprehensive insurance to drive your vehicle. The compound has High Perimeter Fencing with coded gates, CCTV and is Manned 24 Hours a day by Dog patrol.
However, the cars are parked at owners own risk, subject to Terms and Conditions.
Please note, cars cannot be collected before 4am. If you returned AFTER MIDNIGHT, there will be A CHARGE of £20.00 to be paid to the driver.
All vehicles are accepted as long as they can be driven on a standard license, have valid MOT and Road Tax.
If you arrive an hour after your booked time, there is a Late Arrival Charge of £10. If you arrive 2 hours or later, then there is a charge of £20 to pay the driver in cash on arrival.
I have used 5 star greet and meet parking.
Great experience. We were bit earlier than scheduled time when we took flight from Heathrow. But that was no problem for the guys. They were on time,Polite and efficient. Would definitely use the service again in the future.
August 21, 2019
Very good service, we went with 5 Star Meet and Greet who were also excellent...best service and price from a meet and greet operator we have had, and we have used many over the years!
August 12, 2019
It all worked smoothly in both directions - staff were friendly and efficient. In fact, when we arrived back at Heathrow, a member of staff actually phoned me to check we had landed (I had misread the instructions for our particular terminal and thought I only needed to phone once we'd collected our luggage), so our car was all ready to go.
August 10, 2019
Efficient, prompt, exactly what it said on the tin ! Would use again and recommend to family @ friends.
August 7, 2019
I've used Five Star before and always found them excellent. This time, however, I got an arrogant and chippy driver for my collection, who was scruffy, disinterested, didn't identify himself but waited for me to come to him, then had no ID nor my booking details, but seemed to think I was being unreasonable in not just handing the keys over. He was verfing on rude, and when i told him that I wasn't impressed with his attitude, got slightly aggressive and then went off in a sulk. Get rid of him, Five Star - all the rest of your drivers have always been courteous and professional. Overall, however, I'd use five star again as the service itself was excellent - confirmation phone call, prompt, speedy pick up and my return driver was lovely!
July 30, 2019
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