Heathrow 5 Star Meet and Greet
“ The staff were great, friendly and helpful. With a disabled passenger I was helped on my arrival and departure. A huge thanks and will definitely be using your services again.” - Krys Kemple
Follow signs to Heathrow Airport from all major roads. On approach to the Airport follows signs to your departure terminal, then please follow the arrival procedure as described in your confirmation email.
Please call 30 min before arriving at the airport (unless the driver calls you). Please see the detailed instructions for each Terminal below.
Terminal 2 (Postcode: TW6 1EW)
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 2 Short Stay Car Park. As you approach the ramp, stay in the far-right hand lane, take a ticket from the barrier that is to the far right and follow signs for Level 4. Take a ticket at the barrier and drive round to Row B. This is where your Driver will meet you.
Terminal 3 (Postcode: TW6 1QG)
Please follow signs to the drop off lane at Departures for terminal 3. Enter the Short-Stay Car-park and proceed to LEVEL 4, Row B. This is where the DRIVER will meet you.
Terminal 4 (Postcode: TW6 3XA)
Please drive to the Departures drop off area, there are 3 Lanes. Once you approach Terminal 4 DEPARTURES there are 3 lanes, please park in Lane A the 3rd lane away from the building. This is where your DRIVER will meet you.
Terminal 5 (Postcode: TW6 2GA)
Once you follow the signs for SHORT-STAY CAR PARK, stay in the Left-lane and follow signs for Level 4. Follow the Level 4 sign into the car park and drive round to Row S. This is where your DRIVER will meet you.
On your return, please call the number in your confirmation once you have collected your luggage and are on the way to the CAR PARK to collect your car. The driver will pay for 15 minutes waiting time in the car park; if you take longer than 15 minutes, you will be responsible for any additional parking fees due.
We will ask you to make your way to Level 4 of the SHORT-STAY CAR PARK, rows A and B, this is where we will return your vehicle to you.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to make your way to the SHORT-STAY CAR PARK, LEVEL 4, row B, this is where we will return your vehicle to you.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to enter the arrivals hall, you will see an exit by W H Smith’s. Exit the building and walk straight over the Zebra crossing to the SHORT-STAY CAR PARK. You will see some lifts on your left hand side; take them to Up to Level 2 Row F, when you exit the lifts turn left and follow the Off-Airport area this is where we will return your vehicle to you.
Please call us when your plane lands, then second call when you have collected all your luggage, we will then ask you to take the lift to level 4 of the SHORT-STAY CAR PARK, Row S, this is where we will return your vehicle to you.
Park Mark award holder. All drivers have fully comprehensive insurance to drive your vehicle. The compound has High Perimeter Fencing with coded gates, CCTV and is Manned 24 Hours a day by Dog patrol.
However, the cars are parked at owners own risk, subject to Terms and Conditions.
Please note, cars cannot be collected before 4am. If you returned AFTER MIDNIGHT, there will be A CHARGE of £20.00 to be paid to the driver.
All vehicles are accepted as long as they can be driven on a standard license, have valid MOT and Road Tax.
If you arrive an hour after your booked time, there is a Late Arrival Charge of £10. If you arrive 2 hours or later, then there is a charge of £20 to pay the driver in cash on arrival.
Called when landed, told to go to drop off point called again told will find out about the driver, no call back called again & the last message received the driver can’t open the locker & waiting for the engineer to open the lock. The last call was 10.40 & now still waiting for the call & its 11.19 & still no signs of driver. Up since 3.00 am UK time & waiting for my car at airport. I’ll not recommend or use this company again
September 4, 2021
Worst service, do not use. Although gave them two calls estimating time of arrival for kerbside pick up, they instead arrived 30min late. This is tough when you have a baby and get moved along quickly in the departures drop off area. Second, the car was definitely used after being parked the first few days. Tesla app can track mileage remotely and location of the vehicle. I really don’t think there is a need to move a vehicle after first parked so to see it parked in a different location 1mile from the original location was strange. The fact that 10miles had been registered on the Odometer also felt suspicious. I asked the customer service about this and they said ten miles was nothing and they change location of vehicles all the time. So this would mean they changed the location at least 7 times back and forth? I will never use this vendor again
August 20, 2021
Great Service, I would definitely use Park & Go again.
August 15, 2021
No real issues. Acceptable 5 minutes wait when dropping off and collecting. Good communications, I was called both before dropping off and before collection. One small improvement, when arriving and collecting in the airport passenger drop off area, would be to confirm to customers that the car should be parked in the lane to the right of the island walkway. This also applies to the collection point.
August 10, 2021
April 4, 2021