The Gatwick Valet Parking Company reviews

"The paperwork tells you to ring 15 mins before you arrive, and in another place tells you 10 mins. So I rang, 15 minutes out, and was told they’d be there in 20 minutes?? At 3am!! They weren’t busy, I didn’t see another soul in the drop off area while I waited for what was eventually 40 minutes. Annoying On my return my flight was an hour late, then it took an hour for the luggage to arrive. But my car arrived within 2 minutes of my getting to the car park. So a mixed experience"

"Despite telephoning at the appropriate time the representative was not in the designated car park when we arrived, nor was there any designated area. He arrived 10 minutes later. On our return we phoned to be told that the driver was stuck in traffic in someone else's car, and he would ring us back. Half an hour later we phoned to be told the situation was unchanged. Eventually, around one hour and a half later than our scheduled delivery we were told to go to North terminal to pick up our car. Undoubtedly there was a major road incident involved which caused the problem in the first place, but it was clear that the company did not have enough resources to deal with it effectively."

"Excellent, went like clockwork, punctual and efficient, greta service, would use them again."

"Excellent service someone waiting when we arrived at Gatwick north terminal to drop off and on our return (which was almost 2 hours later because of delays) I phoned as soon as our last bag came out and by the time we got to the car park our car was there waiting."

"All worked like clockwork with no lengthy wait for driver at either end"

"The collection and delivery timings of the car were very good. However, there was little or no help with loading and unloading of our suitcases, which, as OAP’s, would have been appreciated."

"Excellent service would use again and will do so!"

"Fantastic professional service all round from initial booking to car collection. Highly recommended and will use again. Fast delivery, great UK drivers. 10/10"

"Great service and excellent communication. £4 to exit the car park was the only blemish as it wasn't made very clear prior to booking"

"Great experience. Seamless handover. Very helpful drivers. Thank you."

"Very impressed with their service. Very polite and helpful staff. Vehicle ready to collect and on time even though we returned early. We were running late going out due to traffic and they kept in touch telling us not to worry. Very calm and supportive. Will definitely use them again."

"Really great experience, no waiting around, very courteous driver. Will definitely recommend to friends."

"It was wonderful experience"

"Perfect. Very smooth very easy. The gentleman who met us for drop off and picking up was very polite and helpful. Would definately use them again."

"Great price effecient service. The only improvement would be telling the client the car park number as well as the level and colour. My first time using Gatwick for many years and the short stay car parks are not clearly numbered. I entered the first one, which is not the orange ground level one I needed."

"I think this is the easiest and most convenient airport parking I've ever used. No bussing around. simple drop off and pick up. Courteous staff. Excellent value. And all my CDs were still there! :-) No, seriously, I'll always use this company for future flights. Well done guys, doing a great job!"

"Great service, excellent timekeeping and easy instructions. Recommended."

"Actual distance from airport to car park could have been more specific and better communicated. Also would have been good to make it clear that £4 charge to exit the car park was not included in the fee! Would have chosen another company that had this £4 included in their fee."

"Will definitely use again, very efficient and friendly"

"Great service, very prompt service, and nice customer service. Would use again.."

"Very good service and a very good price. Thank you."

"Very good and prompt service."

"Very impressed, site was easy to use and I quickly found what I wanted. When I discovered I had made a mistake on dates a quick phone call to a very efficient lady soon sorted things out and issued a new voucher. The car was collected and delivered very quickly and all in all contributed to a great holiday and one of the best return journeys I have ever had. I would definitely recommended this site."

"Simply excellent service both at arrival and departure. I would not hesitate to recommend this parking provider."

"A great service, the driver was pulling up to the pick up point as we arrived and politely welcomed us, perfect end to a great holiday, thank you."

"Easy to use. Simple instructions. No problems at drop off. Pick up went smoothly as well. Waited for about 10 minutes at pick up point for our car to arrive. "

"Prompt service. Cheapest price at time of booking. Can't fault it."

"I would not use this service again. Their system is not very flexible. Our flight details were changed by the airline and we were required to turn up earlier. Despite ringing ahead with our new arrival time as instructed we had to wait over 30 minutes to have the car collected. The person collecting grumpily told us this was because we hadn't arrived at the booked time, but he was even late for the booked time. So what is the point of ringing ahead? The documentation says that the exit charge for the car park is £3.50, it was in fact £4. Not a big deal in terms of the money, but kind of indicates the level of service. Hanging around in a multi-storey car park waiting for your car isn't a great beginning or end to a holiday, there are cheaper and more pleasant ways of doing things."

"Had a bit of a wait on the outward journey, but only a short wait on our return. Will use this service again."

"I made an error with my booking times so I had to cancel my 1st booking and re book, just changing the times wasn't possible it seems. So after paying for 2 bookings I am still waiting for my refund 29 days later. Not good enough."