Gatwick Maple Parking Meet and Greet
“ A brilliant service. Used them many times and always been top notch. The last time I arrived and found I had a flat tyre. Maple Manor waited for Green Flag, sorted tyre, parked car and returned it to me on my return. No fuss, just an excellent service.” - John Kingdom
Please check your email confirmation for the most up to date details.
For the South Terminal:
Drive to the South terminal's Short Stay car park and take a ticket from the barrier. Then go to the Orange car park on level 1 and park in rows D or E. Look for the Approved Operator area and you should see a Maple Parking vehicle nearby.
For the North Terminal:
Follow the signs to the North Terminal. As you approach the North Terminal Roundabout follow the brown signs for Hampton by Hilton Hotel. Drive past the Shell fuel station to the next roundabout and at that roundabout take the 2nd exit, still following the brown signs for the Hampton by Hilton Hotel. When you get to the Hampton by Hilton car park, at the barrier please enter the code "1992" to enter the dedicated Meet and Greet area. Drive to the far end of the car park where you will find the meeting point. Park in any of the reserved Maple Parking bays and make yourself known to their team who will check your car in and collect your keys. The Hampton by Hilton is connected to the North terminal via an indoor walkway. If using a Sat Nav, please use postcode: RH6 0NX.
Please note it is best to follow the directions to get to the correct meeting point as the Satnav postcode gives only an approximate location.
Please check your booking conformation for details.
You don’t need to call Maple Parking on your way to the airport unless your travel plans have changed. However, if you do need to contact the car park on the day, please call them on 01293 652 299 and choose option 1.
Please make sure to take all of your belongings out of the car, including your car park ticket, which you'll need to give Maple Parking to exit the car park. The Maple Parking driver will take a photo and check your car over for damage. Please make sure you leave enough time for this (it will only take a few minutes) as if you don't, this may affect any claim you later make for damage. You'll need to give the driver your booking confirmation and car keys, as well as your return flight information. Then you’ll be given a unique ticket with return instructions which you’ll need when collecting your car. Once your car is checked in, you can walk to the terminal while your car will be parked for you in Maple Parking's secured car park.
Please check your booking conformation for details.
Once you've collected your luggage, please call the car park on 01293 533 000 and select option 1 to let Maple Parking know that you are ready for your car.
You will need to walk back to the Short Stay car park, where you were met on arrival.
As you exit North terminal customs, please head towards the terminal's main exit and just before the doors take the lift to the 1st floor, following signs for the Hampton by Hilton hotel. Continue past the hotel reception, through the doors and along a walkway, where you'll reach a lift. Then take the lift to Level 0/Approved operators. Your car will be returned to one of the Reserved Maple Parking bays, numbered 1-35.
Maple Parking will need to confirm your identity and you'll be asked to check over your car again, then your keys will be handed back to you along with a ticket to exit the car park.
If you return early, please call Maple Parking as soon as you can. They need as much notice as possible to get your car ready so you are not kept waiting. Please note that you won't be given a refund for any unused parking time.
Please be aware that if you are late to collect your car after your phone call to say you're ready to be met, you may incur additional charges from the car park. If you are delayed on your return, you will be charged £10 per day by Maple Parking.
Your car will be parked in a secured car park. All of the car parks have been awarded the Park Mark award and the Trading Standards Authority's Buy With Confidence award, are approved by Gatwick airport, are surrounded by a fence and are either manned 24 hours, have CCTV in use, or have dedicated 24 hour security patrols.
Parking is always at the vehicle owner's own risk and subject to the car park's Terms & Conditions of storage. The car park use experienced drivers who are fully insured to drive your vehicle on the public highway. All cars parked or stored with Maple Manor will be on a proven direct negligence basis. Any claims for loss or damage must be made prior to the vehicle being handed over.
The car park welcomes bookings from owners of specially adapted vehicles but please note that this must be by prior arrangement to ensure availability of appropriately-trained drivers. To see if the car park can take your vehicle, please call the car park prior to booking.
Maple Parking Meet and Greet is a member of the Gatwick Airport Approved Operator scheme, which means that they have been audited and inspected by the airport to ensure they meet customer service standards.
Booking confirmations must be printed and taken with you.
It is the customer's responsibility to make sure that their vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, Maple Parking won't be able to drive it to the car park and you also won't be entitled to a refund.
If you park for longer than you booked, you'll be charged at a rate of £10 per day.
If you return early, please call Maple Parking as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting. You won't be able to get a refund for any unused parking time.
Maple Parking can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. You'll be charged extra if your car is too large. Please note that minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services. If you have a specially adapted vehicle, this will need to be checked with the car park. To see if Maple Parking can take your vehicle, call the provider prior to booking. If your vehicle is taller than 1.80m, please inform the car park when you call and they will meet you in an alternative area outside the car park.
Maple Manor Meet & Greet + Car Wash
The Maple Manor Meet & Greet + Car Wash package includes your car being cleaned inside and out ready for your return to Gatwick.
The Gold valet includes a hand shampoo, wash and rinse, wheel wash, hand leather dry, dashboard and interior vinyl and leather clean, and the interior of your car will be vacuumed, excluding the boot.
Maple Manor Meet & Greet - Premium North
There's no waiting with Maple Manor Meet and Greet Premium service at the North terminal. Please see your confirmation email for detailed instructions.
I have never had an issue before with Maple Manor. However upon returning back to the UK, I noticed my key fob had been damaged and has huge crack in it. They did not tell me, I found it and then when challenged did not apologise and just left me with an email address to contact.
October 29, 2018
Such poor form. Parked with Maple last weekend and picked the car up after 11.00 at night in dark hotel car park next to Gatwick North terminal. Noticed the following day (the car on my drive overnight) that the rear light cover was smashed on the passenger side. Took photos and forwarded to Customer Services to be told that no responsibility accepted as I did not report it at the time in a poorly lit car park! Not expecting to have to check my car after a long flight in the dark! Poorly dealt with by customer services who seemed sure I was try to cheat their company in some way. Beware!
October 3, 2018
I must let everyone know our experience and advise people not to use Maple Manor Parking.
We got stuck on traffic and we were running late for our flight so we left the car with Maple Manor Parking driver. We check in and my other half realised he forgot his brand new sunglasses in the car, don’t think anything about it and we purchased new ones on duty free.
A week later We arrive back from my holiday got in the car and drove off. We stopped at service and realised that sunglasses wasn’t in the car. We looked everywhere and contacted Maple Manor Parking straight away.
They response was that all drivers are CRB checked and that they interviewed all drivers but no one seen the sunglasses.
This is a very poor service and I would like to think that any item in the car should be there on my return.
August 20, 2018
Worst meet and greet we have used. No organisation car late.
August 5, 2018
It transpires when your car comes back damaged, that they use such out of date camera equipment that the image is so grainy and unclear (which they freely admitted in writing) that it means they decline to admit there was no damage when they took the car as the picture isn't clear enough to confirm it.
Since my iPhone 6, now generations out of date, could produce crystal clear images of all the scratches and gouges with its camera, this must be done on purpose to avoid admitting liability (otherwise, why not just give Maple Manor staff phones that are 4 years old and you'll get perfect pictures to confirm one way or the other).
Have used on multiple occasions previously, including when left waiting one occasion 1.5 hours for the car to be returned as accept these things do happen, but it would appear our luck has run out with Maple Manor and will revert to self parking.
June 17, 2018
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