"I have used the "meet and greet" service for several years without any issues. Most recently I used in December 2015 and this is most definitely not as advertised as meet and greet parking or indeed in accordance with my previous experience of the service. Upon my arrival at the airport I was told to drive to the Hamptons despite staying at the Sofitel hotel and requesting a pick up there. The receptionist said that was not possible however the driver then said that I had been mis informed and could be picked up where I had requested. Upon my return journey the receptionist again said I could not be picked up by the Softitel but had to go to the Hamptons. Upon my arrival at the Hamptons there were about four staff stood around who when asked why I could not be picked up from where I had asked they said that you had to tell the receptionist. I explained that I had and she had said I had to go to the Hamptons. The staff said she had mis informed me and could have been picked up from there. When I handed my card with identification number to the staff they handed my car keys back and when asked where my car was I was told to " press the key button in order to identify the car which could be anywhere in the compound. My car lit up some distance from where I was stood and the four staff just stood there and just could not be bothered to offer any assistance what so ever. As my flight was a night flight I had returned early morning when dark and wet and the car was not easily identifiable in the car park.
I informed the staff I was extremely unhappy with the response as did not equate to meet and greet parking. I asked for the name and number for someone to complain to and the member of staff pointed to the parking number on side of his vehicle. He was rude and unhelpful and the service falls far short of meet and greet. I will not be using this service in the future. It was not what I wanted after a long night flight and not what I had envisaged after paying for the meet and greet service. A little customer service training would not go a miss or decent common courtesy."
"I was met at the airport outside Gatwick Hilton as arranged, it took 10-15 minutes for them to arrive, I was met by one of the drivers who was very pleasant, curtious, and made me feel happy that I was leaving my car to a complete stranger. Details were exchanged, and a quick inspection of the car and that was that.
On my return after 16 days, as arranged I called the office after clearing customs, and was told to be at a particular car park to receive my car, a short wait my car duly arrived, a quick inspection and I was away. This is the second time I've use Maple Manor, and assure you it won't be the last."
"Simple and efficient parking.
Quick hand over of car, cat arrived promptly on return.
No complaints would use again no hesitation"
"Had to wait a while for our car, but very satisfied. The customer service was very good."May 30, 2015
"A brilliant service. Used them many times and always been top notch. The last time I arrived at airport and found I had a flat tyre. Tried to change it but wrench broke - warning Peugeot rubbish cars! - so called Green Flag. Could not wait for them as had to check in. Maple Manor waited for them, sorted tyre, parked car and returned it to me on my return. No fuss, just an excellent service."October 14, 2014
"I used your meet and greet service last week at Gatwick Airport.
Before I booked I thought there may be a problem because I flew out using Monarch from the South terminal and I returned using Easyjet to the North terminal. On the phone your people said that this was no problem and if I just let them know when I arrived. I made the booking online.
On arriving at Gatwick, my daughter telephoned your office, your person panicked and and was angry with my daughter and told her we had to pay £30 more !
We had no choice so paid £30 cash
On returning we waited 30 mins for our car.
I require a meet and greet service from Gatwick next week, can you recommend anyone?"