"AVOID - Theft from vehicle!
On my way to the airport I left £38 of £1 coins (out of use) in the glove compartment to be changed at the Post Office for current coinage.
I did not get a chance to stop at the PO on my way so left these hidden in the glove compartment. Assumed that no one would access this whilst my car was left with this company.
Upon return discovered that the glove compartment had been accessed and only £14 worth of coins remained in the money bag.
I know for certain the exact amount as changed these with my daughter for current coinage.
We stayed at the Hilton Gatwick South Terminal the evening before departure and this is the parking company affiliated with the hotel.
I travel frequently and always stay the night prior to flying with onsite meet & greet parking.
Although a petty theft unsure that I will use this service again.
Why should the company that I have trusted with my car be searching through my vehicle? Why access the glove compartment?
The company have been contacted for comment and also notified the police.
Assume that they have CCTV in place and can identify the staff member who decided to search through my vehicle and commit a crime by stealing from our vehicle!
I would avoid this company and like myself think twice before you leave your car keys with a company whilst travelling."
"ABSOLUTELY DREADFUL, rang as instructed to once we had got our luggage, baring in mind our flight arrived at 12.30am with two very tired kids. We sat there waiting for nearly an hour in a freezing cold car park, had to ring them 3 times and the woman on the end of the phone was really rude! When our car turned up the man got out hopping!!!! He was in no state to drive a car letterlone someone else's! Don't use! DREADFUL SERVICE! will NEVER use again!!!!!!"June 26, 2018
"We arrived at Gatwick and phoned the number . Currently we have been waiting twenty five minutes and still not here ! Meet and greet more like wait for ages . We could have been on the bus and in our car . At Heathrow they have the car waiting for u in the parking spaces allocated . Will not use this company again"June 18, 2018
"Where do I start........ACE? waste of spACE.
I called them upon landing last night, to be told it would be a 25-30 minute wait as it was busy and lots of flights had come in. Errrrrrrr, its an airport. That's generally the idea. I got to the 'Meet and Greet' area (joke) and had to call again after waiting 45 minutes. With two very tired children in tow too. I was told it was 7-10 minutes away. I waited a further 15 minutes and called again. Only to be told that the car hadn't been dispatched as they hadn't left the keys out for it. So the previous responses to my questions of 'how long' were lies. In total we waited for over an hour. When the driver reached us with our car at 1.00am (we landed at 11.45 pm) he said he'd been told 10 minutes ago to get our car, and didn't know what was going on as our car had been parked literally 2 minutes away from where we were waiting. Do not use this company. I'm taking this further and expect a full refund. It's utterly shambolic and a massive rip off. You'd be better off, parking at Stanstead and walking from there. Much quicker!"
"SHOCKINGLY BAD. DO NOT USE!
Waited for over an hour for car to be returned to us and lied to on multiple phone calls to enquire where our car was.
Apparently it was only parked two minutes away all along, the driver was given keys over an hour after our first (of many) phone calls to them."
"Dropping car off ok but return was waiting 25 minutes could have used normal parking which was cheaper"May 21, 2018
"Excellent service. Booked the reservation 4 hours before the flight found the parking without any problems.
Had no problem on my return. Would defiantly recommend this service."
"Really smooth drop off and pick up
Will definitely use again and recommend 55558"
"3/3/18 still waiting in the cold 40 minutes for my car and still not arrived!!!
Phoned twice, 2nd time clearly lied and the car I’m guessing still wasn’t on its way.
Don’t use these cowboys."
"If I could rate ace parking less than 1 star I would. I booked parking with this company only to return to Gatwick and be told it would be 2 hours or more to pick up my car. Not worth the money or the hassle, avoid at all costs!"November 21, 2017
"I was left waiting 20 mins on the meet. And waiting 45 mins on the return. I rang them twice to find out how long was I going to have to wait each time it’s 5mins away! I have used this company twice had the same sort of experience both times. It’s hardly meet and greet ! Won’t bother again. They couldn’t give a stuff. What an absolute shambles"November 12, 2017
"Unimpressed and would not recommend. On arrival we got ourselves and luggage out of the car, and were clearly waiting..... but the ACE staff were just sitting in their car chatting. It was not until a helpful man directing traffic went and got one of them for us that they deigned to break off and take our key. The worst however was on the return. As other reviewers have commented- they HAVE the flight time and details, but clearly do nothing with it. We rang as instructed when we'd got our bags. It takes less than 5 mins to walk from this point to the car park, but it takes over 20 minutes for them to drive your car, so we were waiting in the freezing cold for over 20 minutes. There is no shelter at all. NB we arrived in the evening- NOT a peak time for traffic in the area, so I felt we'd wasted our money on this service- we could've used one of the on-airport carparks with a bus transfer and been setting off in our car home just as swiftly, and saved money!"November 8, 2017
"First time I ised ACE. It took 40 minutes to return the car after I called. Not very impressive."October 23, 2017
"This experience was the best way to start and finish my holiday was easy convienent and straight forward will deffietently use again."October 20, 2017
"We arrived at Gatwick and notified Ace Parking as requested after we had collected our luggage at 1 13am. We were told there would be a 10 - 15 minute wait. After a 15 minute wait I called the office, no reply, just canned music. We spoke to one of the drivers who told us they were busy and the car would be with us shortly. After 30minutes I again phoned office, no reply. We eventually managed to find someone in a car who seemed to be organising things. He said he would phone the driver and find out where our car was. 5 minutes later he came back and said our car was at the north terminal and we would have to wait until it was driven to us. We originally left the car at the south terminal and strangely enough that was where we returned to. At 2am, I phoned the office again and eventually got through to a lady just as our car arrived. There was no apology from the driver. The car was splattered with brown mud so I presume it was kept in a field.
I would not use Ace Parking again."
"Very prompt service. It takes the stress out of travelling."October 13, 2017
"WE HAVE USED ACE PARKING FOR MANY YEARS & STAYED LOYAL - NOT THE CHEAPEST & ALREADY BOOKED FOR NOVEMBER - USUALLY ARRIVE BACK EARLY HOURS IN THE MORNING- THEY SEEM TO BE GETTING WORSE EACH TIME, LAST WEEK WE WERE WAITING 45 MIN-1 HOUR FOR OUR CAR - WHEN WE CALLED IT SOUNDED LIKE WE HAD WOKEN UP THE DRIVER! AT THAT TIME OF THE MORNING YOU JUST WANT TO GET HOME. I HAVE COMPLAINED BUT STILL HAD NO RESPONSE NOT EVEN AN APOLOGY!"September 20, 2017
"Drop off went okay but sign in procedure looked a bit lax and I wasn't totally sure who I was leaving the car with or where it was going. There seemed to be a lot of people milling around from both ACE and other companies. A designated ACE drop-off area would have been more reassuring.
Pick up was torturous as the car took over 30 mins [probably quicker to go to long stay car park] to get to us after we phoned from the baggage hall with no apology and we weren't alone with others around us experiencing the same wait times. The car was obviously brought to us from an off-site area and no real check by the driver with us to make sure everything was okay.
Probably wouldn't use again."
"After waiting for an hour at 2 am had to go in a minibus for half hour drive to collect the car then drive back to airport for baggage would not use your company again would rather have hot pins stuck in my eyeballs,Thanks to you I arrived home at six in the morning.
Would not recommend."
"Have use ACE Meet n Greet service several times in the past and been pleased with their service and pricing. HOWEVER today Sat 16 September , I was on the phone 38 minutes before anyone answered and was already at Car Park 5 when someone finally did. About 30 people were standing around waiting for their car, utter chaos (one couple had been waiting 2 hours!), none of the ground staff or drivers knew what was going on or why phones were going unanswered or why it was taking so long to return cars. My flight was on time and exactly as I had booked. When my call was finally answered, I was told to go back In the terminal and wait for an hour! We chose to wait in the car park - 45 minutes later, car was finally returned. What a fiasco. Will expect full refund. No explanations. Drivers apologetic but had no idea what was going on or why such ridiculous delays."September 16, 2017
"I booked with ACE Meet and Greet via the Holiday Extras site. On my return to Gatwick the car was delivered promptly and although dark and late at night I did a quick visual check of the outside of the car and no damage was evident and no damage was pointed out by the driver. However, on return home when closing my electronic wing mirrors in order to access my garage, it became obvious that the driver side wing mirror had been damaged whilst in the care of ACE. The wing mirror folded completely back on itself instead of the usual open position. I have been trying to establish where my car was parked and how this damage could have been incurred. I have been dealing directly with Holiday Extras who have advised that ACE deny all responsibility. Holiday Extras have offered to return my fee after several emails back and forth. The driver who took my car or who delivered my car on my return has been dishonest and ACE are not providing any details of where my car was parked or whether they have questioned the drivers concerned. I intend to take this matter further but I will not be using Holiday Extras again despite having used them extensively in the past without problem and I would certainly not recommend ACE Meet and Greet. I have been extremely disappointed by their dishonesty."September 16, 2017
"Long wait on collection, over 50 mins and I'm still waiting. Myself and my wife have used numerous meet and greet car drop offs. We would not use this guys again.
"The very best car service I have ever used. Just about to use them again. Excellent service and so friendly service."August 23, 2017
"Used Ace several times and will use again. No hassle. All adds to the smoothness of the holiday."August 21, 2017
"NIGHTMARE!!! STAY WELL CLEAR!!
We booked online giving full details of our British Airways flight No and arrival time. Pointless!! On arrival we called ACE, and the guy on the phone gives us a shocker! says we have arrived early? We are expected next day. How? beats me? We ask him to confirm our online booking detail, and he confirms correct arrival details. He insists that someone "verbally"advised the driver on next day arrival. He argues with us on the phone trying to convince us to understand the " verbal instructions"? We insist to read & go by the BA Flight number & arrival time indicated on the online booking system. Nightmare ensues! We are kept waiting for 1.30hours at the orange carpark in Gatwick, with cold, tired & hungry children. Had an hours drive home from airport. Getting home 3am!
Not impressed! Kr Dee."
"Their driver left our parking light on - an easy mistake but their reaction..."I must inform you that it is not possible the lights could have been left on..".
While we waited in the dark (5hrs) for help it became clear that the compound was not so secure (open to anyone on foot).
Waited till 2am in the dark and cold. Not a nice place to be abandoned! And all because their driver left our lights on. Not impressed by this company."
"Meet and Greet as it should be: easy, trouble free, courteous staff. Would have liked the gentleman to have stayed a little longer, when we picked up, whilst I looked around the car for any damage. Service in past experiences with other cheaper providers was not good; we paid a little more for Ace but it was worth it. Have kept them in my phone contacts to use again."July 28, 2017
"All worked very well"July 15, 2017
"It was very chaotic at the Gatwick Orange Car Park drop off at 5am but the staff were helpful. On my return I had to wait in the car park for 15 minutes before my car appeared. No member of staff approached me, and I telephoned a second time to be told the traffic was very heavy. It was a Monday afternoon and the traffic was incredibly light when I left the airport, so I think this is just their usual answer, as I have had that excuse used before. My advice is telephone them once through border control, not once you have your luggage or you will be kept waiting."July 11, 2017
"This is the second time I have used Ace, fist time was no bother, this time we waited 20mins to get the car back (which was ok as I popped to the M&S to get some food) but the biggest problem was that it was covered in mud when it was returned. I can only assume that it was parked up in a muddy field whilst we were gone. I always clock the milage when I leave the car and it had travelled 10 miles.
Its OK, but wouldn't leave them with an expensive car, my mummy wagon is not my pride and joy"