"Everything great till I returned from Holiday to LGW. On receiving my keys I was shown my car and left to my own devices to sort everything out, as I turned the ignition to open the boot and warm the car up it shot forward straight into a parked car. As it turns out my car was left in 1st gear with the handbrake off which is standard practice for the company whilst the car is in storage. But as admitted to me over the phone by the duty supervisor should never have been left like that at the Terminal.
Guys be very careful to check your car properly on return and don't make the same unfortunate and very expensive mistake I did."
"We used ACE meet and greet at Gatwick for our 10 day holiday and I could not fault them. The price was fantastic - way lower than short stay parking - and the service was faultless. I phoned them when we was about 30 mins away from arriving for our outbound flight and they noticed that I had put the wrong terminal on my booking so they changed it. The instructions for finding the Ace representative were very clear and we parked up and booked our car in in less than 10 minutes. On our way back we phoned them from baggage collection and our car arrived at the pickup place in less than 15 minutes with a very polite and smart drive. Only 14 miles on the clock so it hadnt been driven miles and no damage to the car at all. Would definitely use them again .."August 9, 2016
"Beware ! poor service. Should read no service. Left waiting they went to the wrong terminal lied to on the phone different story every time. Do not bother complaining they have your money and are not going to refund you anything no matter what. Not interested in you or what they have done wrong.Stay well clear they should be wearing Stetsons."March 30, 2016
"Right from the start, booking was easy, the number given to call 20 minutes away was answered by a cheerful lady.
The driver who meet me at the car park airport was polite and helpful and my car was delivered back to the same space on arrival.
I couldn't be happier with the service I received from the staff at Ace parking.
Highly recommended and will definitely use again.
"Very easy to use and car was waiting for me on return and was just a short 5 min walk to departures, price was reasonable aswell so will defo use again"March 12, 2016
"Very useful and helpful. Our experience with the operator went very smoothly"March 1, 2016
"For the third time (my own fault for not giving up on them after the first two times) I was left standing in the car park for over 20 minutes in the cold, despite having booked a return time and them having my flight details. WHY do they ask for flight information or a required time if they are not going to use either?? I had also booked a valet and was asked on the phone to pay in cash on pick-up as it would be easier for them. I'm happy to make things easy, however when the driver turned up he said they never carry change and so either I give a £13.05 tip or I have to call and pay by card. After having waited 25 minutes I was less than happy, to then be quite angrily spoken to by the guy on the phone, saying it was my fault as I hadn't asked him the question as to whether the driver would have change. He then proceeded to drag out the process of payment for over 5 minutes. I would NOT recommend this provider. Shockingly poor customer service."February 29, 2016
"Great location on site, cannot fault that at all. It's not quite what we expected though, and instructions provided aren't accurate. Had trouble finding it, directions weren't clear or as indicated on paperwork. You get given a credit car size tag barcoded, referencing your car - they forgot to give us one which caused issue on our return (in the wind and rain and almost wouldn't give me my key back!). Then when we got back, couldn't check the car over for damage as it was dark and raining and parked against a fence (with the handbrake off) which is a big no-no. Overall there are much better firms out there doing this kind of service, and I would advise people to shop around before committing."February 14, 2016
"Used ace meet and greet for a short city break, we rang 20 minutes before arrival, but no one was there when we arrived at the car park, eventually a chap turned up, no uniform I might add. Didn't check car over either.
On arrival rang when through customs and again no one there with our car, waited thirty minutes in the freezing car park, when our car did turn up, there was no apology. I had rang during our wait and was fed some rubbish about checking there tracking device to see where our car was, apparently he was between north and south terminals, this short hop took him another fifteen minutes. Will not use again......"
"Have tried a couple of firms for meet and greet, and others had far higher prices after having used them. We booked a long weekend and opted to have the car valeted as it was rather filthy, and the price quoted to include this was really very good. The meeting was as hoped for; turn up and wait 5 mins and leave the keys after photos were taken (of the car, not us). The off to the terminal at Gatwick. the return was also very prompt with minimal wait having followed the instructions. The car looked goos and we were very happy. Would recommend this firm and we will use them again."January 19, 2016
"Meeting process was good, but now that Car Park 6 is close, a real trek back into the airport or Premier or Sofatel hotels. Not so happy about the collection process. When we arrived at the collection point, there were six operatives present, but only one actually doing any work, so by necessity, a queue had to form - not great when there is no shelter and it is very cold (luckily not wet on this occasion). Would look to pay extra, to use one of the parking operators who have covered drop off/collection points and staff willing to help clients."January 17, 2016
"I recently use this service as I thought I'd treat my partner and I to a bit of ease and luxury. Directions were not clear as to the drop off point as they had moved the location. Then on arrival back to the uk, I called as requested at baggage collection. The wait was horrendous, over an hour for our car to arrive with just an excuse of traffic when calling a further 2 times to chase them. I usually use the nearest onsite long stay car park and will be sticking to that option in the future, as ironically, it is a much quicker, hassle free option. My advice would be to avoid and enjoy the 10 min relaxing bus ride to the airport!!!!"December 20, 2015
"Perfect, very easy and quick."October 16, 2015
"Good service, no problems, have recommended to others"October 11, 2015
"We were very happy with the meet and greet arrangement we had with your organisation. There was however, one major exception. We asked to have our Range Rover washed and valeted whilst we were away. This was done extremely well. However, we were told the price was £26.95 and had to pay in cash. We actually arranged for enough cash to be available but we only had notes. That meant that we had to pay £30 for this task to be done, whether we liked it or not. That didn't make us feel particularly comfortable."October 5, 2015
"Ok going not so good on the pick up mainly due to car park maintenance could have been better organised"September 18, 2015
"Quick and easy"June 21, 2015
"People very kind, most helpful, car arrived back within 5 minutes, will use you again many thanks."June 13, 2015
"I returned to the South terminal and as usual rang to arrange my meet and greet and was told by Tim that they had been unable to start my car. They could not have been more helpful.rather than us stand in the cold and wait they suggest w e went back into the terminal and they would work on the car. They rang us to say that they thought it was the battery but instead of saying it was my responsibility to sort it they went to Europarts purchased a battery , picked us up from the terminal and took us to the compound, changed the battery for us and all with such patience. A extremely big thank you to Tim and Monkey ( Adrian ) for their fantastic customer service. We have used Ace before and will continue to use them over and over as they are very competitive against other operators. Punctual and polite."November 29, 2014
"We had never taken the car and parked before, but will definitely do it again. When we arrived at the airport there was a driver ready to take our car, when we arrived back at Gatwick we were about 45 minutes earlier than expected but when we phoned Ace they said it wasn't a problem and that our car would be with us within 15 minutes and it was, overall really pleased."November 27, 2014
"Great service. Easy to use on time with both the meet & greet and return to airport had to wait just 5 minutes. Will use next time Im flying out of gatwick and would recommend to family & friends"October 21, 2014
"Very good. Were able to quickly re-organise when we were redirected to North Terminal after landing."October 9, 2014
"First time I have used meet and greet, great idea just a shame on my return, battery flat from leaving interior light on."June 14, 2014
"Service punctual, polite and great value - driver and car there waiting once we returned."February 18, 2014
"Very pleasant experience, they were waiting as we arrived for drop off. And only took 15 minutes to return the car upon arrival. It's just a shame the airport does not allow the exchange in the drop off lane, as that used to be the case. Will still always use ACE as they were the cheapest by some considerable margin. Well done again."November 1, 2013
"Chose ACE as it was the cheapest and the service was perfect! couldn't fault it."October 31, 2013
"The outward bound pick up service for acceptable. However, the return was not. I telephone once through baggage and was expecting a wait of 20 minutes. I called at 9.15pm and finally received my car at 10.00pm. I was told that I had not given my inward flight details which was incorrect. I gave the to the driver who picked up the car on the outward journey. I was informed that the mix-up was due to booking through the parking shop and not direct through Ace Meet and Greet. This is not my problem - get your act together. I gave all the information both at the time of booking and at departure. Guidelines need to be put into place between the Airport Parking Shop and Ace Meet and Greet. Very disappointed with the service provided. The greeter at Gatwick (Jonathan) insisted that I write a truthful and accurate review, which I had done so."October 31, 2013
"Very helpful as usual, no problems."July 19, 2013
"The service was very good. Both times when I phoned, the phoned was answered immediately and they knew exactly who I was. We only had to wait 5 minutes or so over the 20 minutes they had said."May 10, 2013
"Gatwick ACE Meet and Greet saved the day when I arrived way too late after the clock changed. They got a driver out in 10 minutes who was courteous, pleasant and very helpful allowing me to run to catch my flight.
Nothing but praise about ACE; I am however not happy having to deal with an intermediary who doesn't add value; causes communication delays and confusion; especially after I had to change my first booking due to illness; I did the rebooking direct with ACE rather than going through this tortuous route again."