Stansted Jet Parks reviews

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We strongly encourage our customers to give feedback and share their experience of parking at Stansted. If you have used Stansted Jet Parks and would like to tell others about it, please submit your review. Thank you!

Here are some comments that our customers have made about Stansted Jet Parks

1
Nicos Nicolaou

I left my car for 4 nights at the Jetpark long term car park (zoneV), on arring to pick it up the engine would not start because the car's wiring had been chewed up by rodents leaving me stranded for 9 hours waiting for the AA! I have videos of the rats running around but mamagement say I parked at my own risk so are not taking any responsibility whatsoever!
December 7, 2018

1
Lukas

It’s realy hard to contact customer centre, when you want to cancel your booking. I’m very dissapointed and i will never use this car parking again and not recomending to anyone
September 29, 2018

3
Kylie Goodale

Cheap parking, but transfer service to the terminal was atrocious. Bus took 50 mins to turn up, and despite using the help box in the shelter no one answered the call. If you use Jet Parks, ensure you allow extra time in case of poor transfer service. Likewise waited 25 mins on the way back from the terminal to the car park.
September 29, 2018

5
Katia Mughal

excellent service, easy to use
September 27, 2018

3
Foruk Rabbani

The reason for 3 is because it took me 45 minutes from the time I entered the car park to the airport. Busses did not run frequency of 15 minutes. No clear information as to what time the bus will arrive. Found it confusing. Return journey was ok.
September 12, 2018

3
M Seabright

A few issues which should be addressed: 1. Entering Car Park At the auto-entrance gate the scanner failed to recognise the bar code on the booking sheet and we had resort to calling the operator who promptly resolved the issue. Luckily, there was no backlog of cars otherwise this would have caused delays. 2. Transfer Bus The transfer buses are the weakest, most off-putting part of your service. Everyone has luggage; some have lots, and it’s not easy to embark/disembark when the bus inevitably gets full especially for older more infirmed people. It can be quite stressful pushing through a crowded bus trying retrieving a couple of cases from the rack whilst, in the best of English sentiment, not wishing to hold the bus up. The layout of storage racks and seating needs addressing to ease these issues. Next, we would like to see at bus stops and especially at the terminal a ‘Time to next bus’ display. Lastly, another stress point is remembering which bus stop to disembark. Things look different at night and it’s quite easy to miss the requisite stop. Possibly, a real time display onboard, tracking bus position within the car park with underlay of parking zones.
August 20, 2018

5
Jean Taylor

Easy to find and park - buses run very frequently and easy to catch. We did have to stand on the bus though as it was very full and the driver was grumpy. Will be using again for the ease of use.
August 16, 2018

5
J Aspeling

The whole process of entering and exiting the car park, finding a space and being ferried to and from the airport worked smoothly. The price was competitive. I would definitely use the service again,
August 15, 2018

3
A Goodwin

A bit pricey but did the job, will be shopping around in future for a cheaper deal which I am sure would have be possible but worked as a one off.
July 26, 2018

5
J Pepper

Only problem was the price. It was far too expensive for a two hour stop.
July 21, 2018

4
M Bland

Transfer bus back on return trip was overcrowded and the drivers tannoy was inaudible
July 9, 2018

3
Tina Patel

Car parking was fine and on the journey back helpful commentary of stops from bus driver. But, don’t leave food in car. We mistakenly left a very small amount, and rodent, I think rat, entered the car causing some damage.
June 23, 2018

4
A Hogan

Good parking facilities and very good instructions on where to leave your car. Only slight drawback was that driving around, several zones were closed so if you're in a hurry, it makes it harder. However, over all a good experience of parking near the airport and good price too.
June 21, 2018

4
M Daniels

Car park works well. Easy to find with regular bus service. Does take around 15/20 mins to get to & from the terminal so need to build that into your plans. Bus service extremely good with detailed personal commentary from driver for every stop.
June 8, 2018

2
P Groves

Following a horrendous journey on the M25, with all northbound access at the Dartford Tunnel blocked (it took 90 mins from the final Dartford turn-off to get to the entrance of the tunnel), I was less than impressed that the automatic number plate reader did not recognise the number plate on my car. This minor irritation was further escalated when, despite having pressed the intercom button for assistance, I had to wait for an unacceptable period of time for a human to answer. End of year report - have seen better work from this pupil in the past. Not impressed.
June 4, 2018

5
A Sulej

Good experience with Jetpark, easy to get to, regural bus service to and from airport.
June 2, 2018

5
T Chandler

Really helpful and friendly staff, will definitely use them again. Great value for money
June 2, 2018

5
Anna Disney

Amazing service and would highly recommend to anyone looking to park. The car park is easy to use, well lit, clean and tidy with a regular bus service. Arrived back at 1am and only had a ten minute wait for the bus, it was easy to find my car again and best of all the service was great value for money!! Simple to book online and a really simple parking experience. I actually got stranded for 4 days due to lightning strikes, it was very stressful and I was worried sick about paying expensive overstay charges but I emailed and I got a response in minutes telling me to press the button on exit and I would be let out with no additional charges!! AMAZING!! It made the stress of being stuck abroad easier knowing I wasn’t going to have to pay or have my car clamped. This is the kind of customer service that makes a good business and I would definitely recommend and I will be using the car park again without a doubt
June 1, 2018

5
A Besenczi

This service was perfect bus was perfect time Thanks I will use next time too
May 31, 2018

5
N Halle

Hi to all. I booked your company online and it was so easy and very professional. I was one of the unlucky people to be stranded abroad for 24 hours, due to the lightening at Stansted! When I arrived at the barrier to leave, I telephoned your 24 hour service, explaining that my car was obviously stranded too and ! offered to pay for the extra 24 hours. Your company were so brilliant that you gave me free passage. WOW! I can't thank you enough for your kindness. I have no hesitation in recommending you...and obviously...I will use you again. Thank you...keep up the good work!!! Mrs. N.Halle
May 29, 2018