Stansted My CSL Meet and Greet reviews
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Here are some comments that our customers have made about Stansted My CSL Meet and Greet
There wasn't anything less than 1 star. Firstly our departure trip we had to deal with a rude driver dealing with our transfers who spoke to me and my girlfriend like idiots. When we arrived back in the UK at Stanstead and retrieved my car, it looked like a farmer in had done around of sparring after working in a muddy field. You expect to return to your car in the same way you left it not caked in mud top to toe. When I emailed them complaining about this, they asked for my details to which I provided; then ignored every other e-mail I sent after that. Avoid this company if you value the cleanliness of your car.
May 21, 2019
Used CSL 3 times now and they give an excellent service. Arrived 4.15am and greeted by their receptionist who called up my name on the computer and duly logged us in. We were asked to move the car 10 metres away into a queue and then to put our cases into the people carrier. All sorted with 6/8 minutes. After a further 5 minutes a driver took us to Stanstead departures which too another 6/8 minutes. Instructions were given as to what to do on our return and we were give a business card with a mobile number to call after collecting our baggage. We waited about 10/12 minutes after leaving the airport for their vehicle to arrive and take us back to collect our car. All painless and I would use them every time. I guess during the busier season you could add another 5/10 to each of the times but still an excellent service.
January 17, 2019
Top class meet and greet service - Have used CSL several times and perfectly on time every time, as their office and parking is a few minutes from airport terminal and pick up and drop off is right outside terminal entrance. Very reliable and well organised. Definitely use CSL every time
January 6, 2019
Booked last minute at a reasonable price. Had around 10min wait both ends which wouldn't have been an issue except our flight had been delayed and we were tired and fed up with travelling by then! Friendly operators on the phone though and the location of meet and grey is very easy to find going both ways. Just be aware that you have to pay the car park charge on the way out which for us was around £5.50.
May 14, 2018
Not satisfied at all, did not answered call on arrival to the airport, we had to wait 15 minutes in the airport.
On my arrival back. The letter said call after passport Controle which we did, but he told me call back after baggage collection.
I have been asked to go to the car park and wait 20 minutes. Then he made me to pay some £5 parking fee. If I wanted to go to the car park I wouldn't get meet and greet. Not recommended at all.
May 14, 2018
Just phoned to ask if I had to leave my key and how regular the bus will is to and from the airport. The guys were iuncredialbly rude and and said "F*cking pay more and use the Stansted short stay service this is a work phone we have no time for questions like that"
March 15, 2018
Staff on time, prompt and courteous. Car was extremely dirty on return with mud splashed all over the front, not sure how this could have occurred?
February 26, 2018
No-one was at the meeting point to collect the car when we arrived & we waited for someone to turn up.
When we arrived back it took over an hour for the car to be returned to us. Completely unacceptable. Won't use again.
February 18, 2018
I have had that much trouble with FHR since I fly as I never received the voucher for my 6am flight and then when I called at 4-6am in the morning on the way to the airport the offie doesn't open until 9am which is crazy. If you are getting a service at the time of the morning you expect a 24 hour line or at least when the flights start running. I have tried everything to get a refund as I had to book with another one on the day and pay over the odds. The who service as been unacceptable as I have paid for a service I have not received. Not good at all.
February 9, 2018
Good service, does what you want.
September 24, 2017
Stung for and extra £5 to get out of the car park!!! The man said it was in the contract, which it may be, but that was too late by then. Whats the point of a comparison site if the Hire Company can just add on hidden costs afterwards?
August 7, 2017
We rang twice on the way to the airport and left messages. We then rang the emergency number at the terminal. While waiting for a response a driver saw us and rang the office himself. Although it was mid morning apparently no one was picking up the messages. After waiting another 10 minutes we were met.
On our return, again no one picked up the phone and we had to ring the emergency number.It was a very bad line but we were told where to go and by the time we found our way to the car park, which is poorly signposted, our car was waiting.
The drivers were very courteous and apologised.
So the service worked but it was a bit stressful when we couldn't get through on the phone.
Not sure if we will use this company again.
August 4, 2017
Very good service however both on the way in and out the phone line did not ring, it just ended the call without connecting which is alarming. Took several attempts to get through, needs better telephone system to cope with volume of calls.
July 30, 2017
Great service from start to finish. Drop off instructions when we rang to say we were 20 minutes from airport were clear and easy to follow. Attendant waiting in place explained when we arrived. On return we rang once we had our baggage and the car was at the pick up point given 6 minutes later. What else do you want? The biggest hassle was getting out of the airport when the barriers decided not to work! Would definitely use again.
July 25, 2017
Had quite a wait to leave car but staff were very courteous.
However when we came home the car was covered in Bird mess and dropped at the Orange car park where we had to pay £5.00 to get out ! This was not the agreed £3,00 with your company or the driver that returned our car. Would we use again ?
Probably not ?
July 24, 2017
Had to wait 30 minutes on arrival at Stanstead for someone to come to collect the car, the first driver "got lost" not very reassuring but arrival back in UK the driver arrived very quickly.This plus was soon turned into a minus as we had to pay £3:50 to leave the area. This is not pointed out before agreeing to use Purple Parking and as a hidden extra makes the use of Purple Parking appear cheaper than its competitors
The car was however filthy with hard set grit covering the entire car, not conducive to the care one would expect for a luxury car,when it was delivered back on arrival to the UK. It looked as though it had been stored in an old quarry, so the storage facility must raise the question of suitability
June 27, 2017
Easy drop off and pick up, though quite busy on return!
March 24, 2017
All went really smooth. Really worked well for us. Will use again.
February 19, 2017
Excellent service. Would use again ????
November 14, 2016
Very helpful people, on all occasions.
Pick up and drop off were prompt,
Delighted with the service
June 6, 2016