Heathrow Smart Park Meet and Greet reviews

We strongly encourage our customers to give feedback and share their experience of parking at Heathrow. If you have used Heathrow Smart Park Meet and Greet and would like to tell others about it, please submit your review. Thank you!

Here are some comments that our customers have made about Heathrow Smart Park Meet and Greet


Been using meet and greet for years. This company is the worst, their customer service is rudest ever and they don’t care about being rude and if you don’t mind 30 miles being put on your car. Will never use again and the website used to provide different meet and greet company also not interested in how their customer is spoken to.
September 18, 2018

Mr Robson

Very good service. Fast and efficient on both delivery and collection. I would recommend this provider.
February 27, 2017

Nuno Mendes

Average service.
August 21, 2016

Mr Kempson

Not tried such a service before Overall I was very pleased with the outcome and the lack of delays. The price charged now beats offsite parking like purple parking for 4 week parking anyway. Staff extremely efficient and calls answered promptly. The drop off instructions could be clearer, I arrived early as a meeting was cancelled and did not call ahead as I was already driving. I printed the instructions out but the phone number to call was lost in all the text and I could not find in a hurry. Anyway the staff sorted me out, thanks!
August 18, 2016

Mr Green

Never made clear about having to parking ticket on exit, £6.50 to leave the car park it is apparent no designated parking to collect the car is available, they leave the car in the short stay car park. Will not use again !!
January 5, 2016

Mr Broad

Car wasn't Valerie's as per agreement
December 29, 2015

Mrs Lilian Clifford

Absolutely first class trouble free even though we arrived late due to traffic and on our return arrived early no waiting at all a********
December 13, 2015

Mr Helliker

Excellent service. A representative was there on time to take my car, and it was ready on time when I returned. Very good value too.
November 17, 2015

Mr Malby

We use meet and greet regularly and this company has got to be the worst experience ever. We arrived at heathrow to pick up our car and rang through to request car be dropped off. We were told to wait in airport as there maybe a slight delay due to traffic, really on a Sunday morning. We were told the driver would call when he was 5 minutes away so we could walk over to short stay car park. We received no such call and after waiting 45 minutes decided to walk over to short stay car park. As we arrived the car was delivered, nearly an hour after phoning. To add insult to injury the car was filthy. Please do yourself a favour and never use this service.
November 2, 2015

Mrs Rayment

So easy, excellent
October 28, 2015

Mr George

All went well without any real problems. It would have been of some help, if we had know that someone was waiting at the drop off point to issue the hand over note. All in all a good experience, we will use this service again.
October 27, 2015

Mrs Summerbell

From booking to dropping off and picking up everything went smoothly would not hesitate to book with you again or recommending you. Thank you.
October 26, 2015

Mr Grace

Brilliant service , would definitely use again
October 14, 2015

Dr Harkin

The staff were very helpful and pleasant; and the service was prompt and efficient. Excellent.
August 8, 2015

Miss Ryan

Excellent value - cheaper than Heathrow on airport long stay. Service very good - was met within a few minutes of parking, and car was waiting for me on my return. Drivers very pleasant and courteous. Will certainly use this service again.
July 16, 2015

James Pain

Very convenient to drive right up to Departures and have them just take your car away, and on return we hardly had to wait at all, even though our flight had been delayed by an hour and a half and it was midnight - very courteous and efficient, We will certainly use them again next time.
June 17, 2015

Stephen Ross

All worked very well. Only moan is why do drivers have to mess up the heating/ventilation settings , leave the seat reclined, use the radio etc Leave it all alone!
June 9, 2015

Ms Sareen

Very good, would use again.
May 28, 2015

Barry J Sandilands

Easy ! Liked the confirmation Email as starters , with directions and instructions . Phone calls answered straight away , on arrival and pickup times . Car there with really pleasant check-out guy handing back the keys . This is great value for money and really switched-on service
May 25, 2015

Mr Griffiths

Superb service with car there ready and waiting as soon as I got to the short term car park. Also no short term parking fee to pay as the representative sorted it for me. Will definitely use again as cost is highly competitive and service second to none.
May 16, 2015