Heathrow Skyparksecure Supersaver Meet & Greet reviews

"Drivefly were excellent, will use again, no issues"

"Used it for the first time. Quite reliable. I would recommend it if you are comfortable with the fact that someone may use you car to have a cool break (AC and different radio switched one)"

"Very descent website providing almost all the most important info."

"Very efficient service, all went smoothly"

"Easy drop off and pick up - would use again"

"On time, very good service, would recommend."

"Excellent, no hassle service. Dropped off my car in the short term car park and left my keys with the agent as instructed. On my return I received a text whilst waiting for my baggage giving instructions for collecting my car. There was a short wait of approx 15 mins for my car to arrive but as our flight was 30mins early I can't complain. Will definitely use them again"

"A person was waiting for us at the airport on departure and we had no wait at all for the car when we arrived back at Heathrow. The quickest ever experienced!"

"Excellent, we'll use them again."

"Heathrow travel with family at half-term
1) Drop off experience at T5 was fine.
2) I changed reservation by phone to allow pickup at T3; no charge for change of plan.
3) Pickup experience was poor. I followed all instructions and was told by dispatch that car would be ready in 15-20 minutes following baggage collection. Car was not delivered for 45 minutes (although dispatch continued to insist that car would arrive "any minute"). Disappointing.

Coordinator at T5 paid parking fee (£3) as a compensation for difficulties during pickup. This was very decent of him."

"It took 25 minutes to get the car back from the call I put in. The car was filthy from muddy boots inside, the driver seat was stained, the seat had been totally re-adjusted, and the radio channels had been played with."

"I have used several other companies in the past, and would highly recommend this one. All aspects of the service worked perfectly, and I will definitely use the service again.

Simon"

"it was all very well done,just a bit confusing in actual car park,, probably me being a country bod,
i had to pay £3.60 to exit car park,though not a big problem, it wasn`t mentioned when i was booking
price is important to me and they were good on that
i would use them again, they were good
many thanks"

"Skypark service was delivered by DriveFly. They were and hour and half late on our arrival. We had to wait 90 minutes in a freezing car park with our 1 and 3 year old girls. Skyoark didn't apologise. Simply said they had blocked our car and we just had to wait while they had to move 60 cars to get it out. This is despite knowing our arrival and flight details since our original booking. Extremely bad service and now refusing to refund us despite breach of contract. Will never use them again."

"This was my first ever use of meet and greet service. I must say I was apprehensive to start with but after my trip I can definitely recommend this service. I hope they maintain the service standards as provided on this occasion.

Many Thanks"

"On collecting my luggage I called the number given and was told the car would be delivered to Terminal 4 in 10-15 minutes. I followed the paper instructions I had been sent and waited 25 minutes on the ground floor. I called to chase up and was told the car pick up place had changed and was now on the 1st floor of the short stay car park. I eventually found the driver and my car waiting for me but the whole process had taken 35 minutes which I found frustrating after a 13 hour flight and three hour take off delay!! Why send out incorrect pick up instructions!!"

"Quick & efficient drop off. Waiting in the car park for pick up wasn't great as had a baby with us but 10 minutes is pretty quick! Definitely worth the money."

"As described"

"Pick up and drop off were reasonably good, but the driver side foot mat was very dirty, just don't understand why cant these drivers have clean shoes, possibly to do with where they park the cars."

"Pick up was on time, though had to wait 30 minutes for return around mid-day so not rush hour. Not good enough; it's meet and greet not "hang around waiting"."

"The staff who met us were courteous and efficient. The system worked well for us with no delays."

"You must be clearer that the short stay parking is not included."

"We couldn't decide easily from the instructions just where to park but they found us anyway (we went down a floor from the top). We'll know for next time.
Contact was easy and the car was returned as promised.
This service appeared to be just about the same as other, more expensive, alternatives and worked well overall.
Would use this again."

"They are very unprofessional, would never use again.
i had to wait 30mins to get my car. It would have been quicker getting a shuttle bus! Just didn't like the lack of organisation and the tardiness.
Hope that helps."

"On my return the car was not returned in the Off airport meet and greet area (as per instructions received by email) but on the second floor, in a very inconvenient area (no space to open the doors so loading the car and putting the kids in the car seats was almost impossible). The parking fee was also not included in the price paid. I will not use this company again."

"We paid for meet and greet- however on the confirmation email- it said at busy times/holidays- go to short stay car park-level 3 row a- we did- at our stated time 10am- there was nobody there to meet us- finally at 10.45- someone arrived- said we were down for pick up at 10.30- I showed him the paperwork- which clearly states 10am!
We were told on collection that the car would be in the same location- after our call of collecting our cases- to call the mobile number supplied- we did- to be told it was busy and our car would be in the same location in 40mins!!!- he arrived 55min later with our car!- this is really bad and to top it off we had to pay 3.50 to exit the car park- this is not our usual meet and greet service!- we will not use you again!"

"Excellent service got cut off on first phone call on return but persevered and eventually got through but apart from that problem free only had to wait about 15minutes for car return which is acceptable. Will definitely use this service in July when we intend to be away for 4 weeks."

"The service was a great. However, It took quite more than 25 min for my car to be delivered back, which I found a little bit loo long after a very long journey. Apart from that the service was flawless especially for such a very low price compared to other Airport parking. I will use them again."

"Drop off fantastic, took 1 minute, collection Ok but did wait at least half an hour from ringing, though it was 7am on New Years Day and the traffic into the carpark was really slow. Will definitely use again."

"I think it is best for me to say nothing"