Heathrow Good To Go Meet & Greet reviews

We strongly encourage our customers to give feedback and share their experience of parking at Heathrow. If you have used Heathrow Good To Go Meet & Greet and would like to tell others about it, please submit your review. Thank you!

Here are some comments that our customers have made about Heathrow Good To Go Meet & Greet

1
Philip Young

We have used other Meet & Greet services with no problems but picked this one because it was cheapest... as with everything you get what you pay for. We have actually used Good to Go three times in 2017 with exactly the same experience each time, but never again. We have never found anyone at the desk either going or returning. There is just a very small desk with a mobile number printed on the top surface and facing the wrong way. It is rare that anyone answers without ringing half a dozen times, and when they do it is impossible to hear what is being said because of the lousy reception inside the carpark. A couple of times we have had to go off round the multistorey carpark looking for the office because the phone just didn't work. NOT something you want to do if running late for a flight, or feeling tired after a long return flight. They appear not to have understood that they advertise it as a MEET & Greet service and do not understand the meaning of the word MEET ( the Greet bit isn't great either!).
October 25, 2017

4
J Taylor

Good service apart from extremely poor sign posting from within terminal 2 short term parking needs to be improved as reception is virtually hidden from clients all it needed was a bold plaque outside reception!
October 21, 2017

1
Stuart Ross

Left our car for parking at Heathrow Terminal 2. Upon collection we noticed a scratch on the side of the car covering paintwork and the lights. The staff at Heathrow agreed there was a scratch which was not there when the car was dropped off. A claim form was submitted. Good to Go Meet and Greet followed this with a letter saying they had conducted an investigation and the scratches had clearly occurred when the car was parked and not when it was being driven by them. They suggest we contact our insurers!
August 20, 2017

5
David Jones

Excellent service and very flexible to accommodate our changing travel plans
July 10, 2017

5
Mr Libor

Cheaper than the rest by identical if not better service than I've had before - picked up and returned within minutes or calling.
April 9, 2017

4
T Fagg

Good helpful staff. Easy instructions re drop off and collect Other firms had staff there all the time. I rang to say that I was leaving the baggage hall but I was asked to call again when I arrived at Level 2. So 5 minutes later I called again!!!! Why?
April 9, 2017

5
T Crockford

Everything worked fine. We were expected and instructions were clear and accurate. Only tricky thing was spotting the check in desk inside the lift area in the corner. Our car was waiting for us when we returned and was in good condition. Would use this service again.
April 2, 2017

4
N Hutchinson

There was no-one to meet, let alone greet me on arrival and a competitor representative had to suggest to me that I ring the company. To be fair, someone then turned up within 2 or 3 minutes and everything was dealt with efficiently after that. My car was waiting for me to pick up after my return flight as promised.
March 28, 2017

5
Tzvetan Nikov

Very good and fast service. Both, on the way in and out of the car park. Recommend it!
March 18, 2017

4
Ms Sally Dore

The Terminal 5 car park, where one leaves the car, is a really confusing place, with a couple of points shere idfferent lanes lead you to different sections. If you get in the wrong lane, you end up not being able to access the right level (luckily if you have to go out of the car park and round to try again, you do not pay for such a short time in the car park). The key is, once you enter the Short Term Car Park forecourt area before the barriers, stay to the left. Otherwise the service worked very smoothly, and it is easy to cross to the terminal building.
March 14, 2017