Manchester Jet Parks 3 reviews
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Here are some comments that our customers have made about Manchester Jet Parks 3
Never again. I used Jetparks 3 for the first time on 8 March 2019 as the usual longstay carpark was not available. I have never experienced such a chaotic airport parking experience from start to finish. First of all I couldn't get into the carpark as the numberplate recognition system appeared to have failed. Despite frantically pressing the help button on the entry system for around 10 minutes there was no answer. My partner left the vehicle to find a human being but the carpark was entirely unstaffed and I assume the bus drivers are not required to offer assistance. When I eventually got in (no explanation or apology for why barrier failed and why no one answered the call button for 10-15 mins) there was no where to park and vehicles were driving around in circles trying to find a space. There is no working electronic system to point you in the direction of spaces. The carpark is an odd shape and there were some spaces but they were very difficult to locate. The carpark is potholed with a rough surface filled with water. Not ideal for luggage. The buses take an age to arrive. There appear to be no more than 1-2 running at any one time. The other people waiting at the bus stop said they had been there some time. The bus then took around 25 mins to reach the terminal spending the first 10 mins driving around the car park. It took almost an hour from trying to enter the carpark to reach the terminal. Given that this is an onsite carpark, this timescale is ridiculous. Our return experience was little better. As we approached the terminal bus pick up point, a bus was pulling off. We flagged it down, the driver stopped, opened the door, shouted rudely across to us that he was holding traffic up (no one behind bus at all) closed the door and drove off. This meant a 20-25 mins wait for the next bus so again it was around 45 mins from standing at the bus stop to reach the car. Unless you have lots of time and enjoy a poor service with rude bus drivers go elsewhere.
March 20, 2019
Absolutely diabolical service, 50-minute wait for a �regular bus� only for it to drive past full! Shocking, don�t use these
March 19, 2019
Absolute shambles and completly over priced, don�t normally use Jet Parking and certainly will not again, unfortunately had to book parking last minute and Jet Park 3 was only option, �89 for 3 days, daylight robbery. Use the Meet & Greet and make sure you book in advance. As for the parking arrived just aftetv7pm and by the time I�d found parking and waited for bus took 50 mins to get to T3. No parking attendants in sight, just huge rambling site where your left to fend for your self, would certainly not recommend to loan female, the place is totally isolated, for the money they charge it should have attendants on site, avoid.
March 11, 2019
Returned to find our bed car had been hit on rear snd someone had wiped with hand to try and hide, tight under a camera mast, car park were not interested in the slightest so will never use again due to their attitude and unhelpfulness
February 27, 2019
Returned on 12 Feb 19 to find a rodent had nawed through boot of car and nawed back seat of car causing considerable damage. After looking at reviews on different sites this seems to be happening more often
February 15, 2019
Terrible information regarding Long Stay closures caused me to miss a flight to Indonesia. Pre-Booking is a must right now, but the Manchester Airport Parking site doesn't give much of a warning. JetParks needs better signs especially with the new road layout and closed routes as not everyone has navigation!
February 10, 2019
Had difficulty getting out of the car park on our exit, did not recognise the reg, scanned our paperwork bar code, still could not get out, could not get an answer from the help desk, reversed out from the barrier, exited a different barrier it worked with our reg number.
January 3, 2019
Never had a problem with their parks 1 and 2. Jet parts 3 service was shocking. Was left waiting at a bus stop for an hour with no pick up. Buses were either full or drove straight past. Nearly missed our flight and was left out in the cold with a young child. Don't offer a service that you can't provide.
October 27, 2018
I have just come back off my holiday now looking into how to getting compensation. Had a really bad experience booking jet parks 3. Barrier not working properly , time driving round to find a car park and then waiting over 50 mins for a bus to drop us off at the terminal. Got to the checking desk to be told that we missed the flight by 5 mins. Had to pay any wait for another flight. Just wondered if anybody as ever been successful in getting compensation, if so how and if there were any contact numbers.
October 15, 2018
Avoid this option unless you have to!...Came across 2 bus drivers during my experiences with them (22nd Sept 7am) and (Sept 29th 1pm)...Both as ignorant and obnoxious as the other!...I can totally understand the other negative reviews...Customer service at its worst!!...Try a different job guys!!!
October 8, 2018
Jet parks3 September18th. This is the second time we�ve used this car park never again. Arrived with plenty of time luckily as we had to drive around for 40 minuets to find a place, very difficult to find a spot needed to reverse up and down rows as not every one had an exit. Just missed the bus had to wait another 25 minuets in the pouring rain, the bus shelter was useless as facing the runway it just drove in we were soaked and my wife was shivering. When the bus attempted to call the helpline we were passed onto another number which was out of use, when the bus arrived it was packed. On our return at midnight we collected our car and joined the other cars at the exit barrier obviously the MPR system was not working and a large queue formed people were trying to get help on the intercom without success, soon a bus came but couldn�t get out as all exits were blocked by queuing cars the driver also couldn�t get any assistance either so shaking his head he simply tore the barrier off so he and everyone else could drive out
October 7, 2018
After a very late flight we left a rucksack containing 2 iPads on the bus ...it has proved impossible to contact the company re lost property!! The helpline isn't operational any links to contact via email doesn't work. Attempts to get any information from the airport itself have been fruitless despite having to wait in a queue of at least 9 each time ...nightmare!!!
October 7, 2018
Came back from holiday early morning 16 September asked the driver if it was the right bus for jet park 3plus he said there was no such thing asked again if it was the right bus he got angry and started shouting at us we are pensioners my husband is 73 the driver said if he couldn't put the cases in the rack we would have to get off the bus my husband could not lift 20kg luggage above his head to put on rack ( no space anywhere else ) luckily a young man helped us I was disgusted with this driver we've used jet parks for years with no problems but because of this one man won't be using you again taxis for us in future did put a letter of complaint (this review is only the tip) but got reply still feel angry spoiled the end of holiday
September 26, 2018
After dropping car off had to wait 45 minutes for a bus. We had even started walking to the gate to ring a taxi as we were very worried. Coming back again a 40 minute. Phone number out of order. I emailed to complain and got a cut and pasted message back thanking me for my feedback. DO NOT USE THIS COMPANY.
September 11, 2018
Everything went smoothly; easy parking, regular bus service to and from terminals. No problems. Would deffo use again.
September 6, 2018
Found jetparks 3 easy enough, drove to barrier which immediately opened after recognising our car number plate, quickly found a space and waited for a bus to arrive in about 5 minutes. On return waited at clearly marked bus stop outside terminal 1 for 5 minutes. Leaving jet parks 3 drove to barrier which again immediately opened. All in all a simple process which we couldn't recommend highly enough.
August 16, 2018
I�ve always used Jetparks but on the 27/07/18 we waited a hour for a bus and one drove past us. I�ve never ever had a problem before but waiting a hour is just beyond a joke. We only just made our flight. Peak times they should send more buses after all they do say every 15 minutes?
August 5, 2018
We drove down from Scotland to fly from Manchester. When we arrived we noticed 3/4 cars had their windows patched up. When we returned from our holiday the car next to ours had their window smashed and all items from the glove box were scattered around the car. Break ins clearly happen all the time here. I will definitely not be using this car park again!
July 28, 2018
Lots of roadworks around the car park and our sat nav couldn�t find it at first. On way back we were parked in the W section which the bus doesn�t go into and that part of the park the lights weren�t on - it was pitch black!! Secure ?? Hmmm - wouldn�t use Jet Park 3 again
July 23, 2018
Saturday 21st July waiting at bus stop at 14:50 bus turned up are 15:27. Two buses turned up together; there should be 1 bus every 15 mins not 2 buses every 40 mins.
July 21, 2018
Have used Jetparks for at least 7 years, several times each year, and they were really good. Then, suddenly, I could not book Jetpark Plus, which was the one I was used to, as it was always �fully booked� - I later found that it had been changed to a staff car park. The last three times, the transfer bus has been awful. Always rammed, with the isle blocked with passengers, so very difficult to get cases on board, and the driver kept on picking up more and more passengers, so we ended up like sardines in a tin. My last trip - last week, will be the last time I use this company. My next trip, in October, I have already found an alternative company, who claim to put customer service on par with profit - something that Jetparks appear to have given up on!
July 20, 2018
I have used this car park several times and have had varying degrees of service. If you are arriving early morning before airport and roads get busy its great buses arrive within 15 mins and take 15-20 mins depending on terminal to get there. However arriving at peak times is a nightmare, last time we arrived at 1:30pm for a 4:30pm flight, it was cutting it fine but we had checked in on line so were not too worried. The shuttle bus didn't arrive for an hour and a half and then took 45 mins to get to T1 by the time we got to the check-in desk we had missed our flight. Fortunately there was another flight an hour later that we managed to catch but it cost another �210. Lesson learnt with the roadworks around the airport you need to factor in at least 2 hours extra wiggle room.
July 11, 2018
Used Jet Parks 3 in June to go to Manchester Airport and had a terrible experience at both ends of the Journey. We were queuing at the barriers to get in for 20 mins as almost every car had to speak to an operator to get through as the automatic number plate recognition seemingly didn't work for most and the service for each of these customers took forever.
Once we eventually got in, the bus took 10-15 minutes to arrive, which then drove around the car park for 15 mins. It then took a further 35-40 mins to get to the airport. So, the whole experience from getting to the barrier to the airport took about almost an hour and a half....much longer than the estimated time on the website.
When returning we had to wait 40 mins for a bus from the airport, then when getting back to Jet Parks 3, the bus couldn't get through the barrier and took about 5 mins for him to buzz through to an operator to let him in, which was ridiculous.
All in all, it was a terrible experience and I would not use Jet Parks again and would pay double to park at the airport and not have the stress experienced with this journey.
July 4, 2018
AVOID AVOID AVOID JET 3 CAR PARK
We travelled on Friday 15th June 2018, it took 40 minutes to queue through the roadworks, there were no buses in the car park so we walked to the petrol station and flagged a taxi, we got to airport security with 10 minutes to the gate closing, the sweat was pouring from all of us, horrible experience, best to use Jet 1 or 2 or Manchester Airport parking near the terminals.
June 30, 2018
Poor~ stood waiting over 30 minutes an then 2 came along~ first bus driver belligerent to customers and insisted on cramming everyone on even though almost empty bus behind.
Allow an hour extra if you don't want to miss flight
June 24, 2018
The whole selling point of this carpark is that it's a 10 minute bus journey to the airport. I'm writing this review as I am sat on a busy transfer bus. I drove past Manchester airport terminals over an hour ago. When I got to the carpark I couldn't find a space. The bays aren't marked and people don't park very considerately. There's heavy road works which has really disrupted the journey times. No warning. Don't park here. Already dreading the journey home.
June 23, 2018
unfortunately i put the wrong time of arrival on my booking form i put 3-00pm instead of 3-00 am and was charged an extra �15-00p pounds. it was my fault, but i fail to see why i was charged more when i was still in the 24 hour period
June 21, 2018