"We have just used the Swift Airport Parking Meet & Greet service at Luton airport and would not recommend it to anyone.
Despite the poor reviews we still booked on cost grounds but clearly paying a bit more and even walking now seems to be worth it so if I ever fly from Luton again I will use another provider.
When we dropped off the car there did not appear to be any real system of control which left us a bit uneasy about leaving our keys with a bloke in a yellow coat and clip board.
So when we returned yesterday we followed the instructions and phoned when we had retrieved our baggage. Having then to wait for another 40 minutes for the car to arrive and then paying another £5 to get out of the car park was the icing on the cake. Some other bloke had been waiting an hour.
No systems, no customer service with their staff happy to be sat around texting on their phones when there are clearly people wanting them to fulfill the service they offer - very, very poor - DON'T USE THEM"
"Appalling service from start to finish. Called as instructed on way to the air port, arrived to the short stay car park to a bunch of grumpy men in high vis jackets that mumble at you to point out your car then take your keys.
Arrive back, called again as instructed. Got to the car park, waited 30 minutes until the car turned up, another moody worker got out the car asked for the £5.00 exit fee and walked off.
We drove to the exit got to the barrier and had to press for assistance as then realized you need a ticket to get through the barrier, the lady who answered the intercom sighed as soon as we explained that we had given the £5.00 to the swift driver. She advised us that they had pocketed our money and this had happened before. She kindly let us out.
What a great welcome back to England, getting robbed by the Swift team at Luton airport!! Needless to say I would NEVER use them again."
"Good service. We got out car back in 20 minutes. Staff friendly and professional. Would recomand it and come back in future."October 16, 2016
"Very good service provided by Swift Park.
Everything went accordingly to the schedule, I even got 30 minutes early on my return and they brought the car. Definitely recommend them."
"Staff friendly and helpful. Annoying you have to pay a further £5 to exit the car park, this wasn't made clear and not sure why this is necessary.?? This should be included in the charge..."October 4, 2016
"They did what they said they would do, were courteous and professional when I asked to drop off early having beaten the anticipated traffic, and were within five minutes of promised collection time."September 29, 2016
"Simply plain sailing. Staff pleasant. Efficient service although really busy."September 22, 2016
"This was a stressful service to use-there were no clear directions as to where to park the car or any free spaces initially. when we returned and rang as directed we were told the cars were parking in a layby past the roundabout-we had no idea where to go. The phone was not answered after this for TWENTY TRIES. We walked to short term parking and found a harassed staff member, no apology. We waited a further hour for the car to arrive with two cold tired children and eventually spotted it arriving. We then had to pay extra £5 CAR PARK FEE-NO its not included, to finally get home.Use the medium stay carpark -its far quicker."September 20, 2016
"I will never use this company again.
Utter chaos when dropping off my car - took 40 mins to leave car. On my return they forgot to collect it at after calling at 2:07 am. Car eventually turned up just before 3 am! We were fed up, cold and tired - not great service at all.
Do NOT use this company."
"Would not use again, not only did I have to wait to drop the car off due to a lack of staff but also a long wait when I returned, despite calling ahead. My car had also had the milometer reset, which makes me very suspicious about how much it had been used whilst I was away and the stereo changed to another random radio station."September 18, 2016
"Brilliant service provided by this car park, easy directions for car drop off, met by friendly staff, very quick handover before making my way to departure. Clear instructions for pickup on return. Returned to uk, called number provided on paper in baggage area, when back to pickup point car was waiting, easy and smooth handover by staff and made my way home. Would recommend this option of parking to others and would use this service again. Thankyou for a great service."September 7, 2016
"On our return I phoned as requested after I had picked up my luggage and was told my car would not be at the meet and greet for 20 to 30 minutes. After 45 minutes standing outside waiting I enquired where my car was and was told it was already in the car park - somewhere!!!!
I found it but would NEVER USE THIS COMPANY AGAIN."
"Do not use swift airport parking meet and greet service at Luton!!!
We had our vehicle returned to us with bad scratches. We sent pictures of the damaged areas and Swift will not take responsibility and now no longer acknowledge our emails.
Terrible customer service and no aftercare what so ever.""
"Excellent service, the staff picked up and drpped off my car within seconds of the time thay stated, when I contacted them."March 25, 2016
"Do not use swift airport parking meet and greet service at Luton!!!
We had our vehicle returned to us with £300 worth of damage. Swift will not take responsibility and now no longer acknowledge our emails.
Terrible customer service and no aftercare what so ever."
"The pickup/handover service was fine but on returning in the baggage hall, firstly the designated number originally rang out to be replaced by a voicemail saying "this number does not exist" or words to that effect. Only by trying a third time did I get through. Weird.
We were then told the car would arrive in about 15 minutes but had to wait half an hour in the pouring rain and no shelter available at their rendezvous point. Apparently traffic was to blame, and this was after 7pm. No compensation"
"Swift were excellent, our flight was over 3hrs delayed getting back in to Luton and they delivered the car no questions asked. Definitely beats waiting for the bus for the long stay car park."December 6, 2015
"I would like to thank Swift Meet and Greet Luton for their First Class service on arrival back to Luton on 10.11.2015 From Sharm - I had been delay by 3 days and after a long Trip back due to circumstances, they were there to meet me as we left the terminal and did not charge for the further days - Thank you Very Much"November 12, 2015
"The meet and greet was chaotic with no clear indication of which representative dealt with which company. Cars were going in all directions without any guidance of where they should park and I witnessed two near misses while I was waiting with drivers given no clear instruction on which way to go and where to leave their cars. There appeared to be too few spaces available for this service which led to the chaos. When we arrived at the airport yesterday afternoon on time I phoned Swift to say we had landed and I was in the process of going through passport control before collecting my luggage. They advise me to phone again when I had collected the luggage which I attempted to do but the phone was not answered and when it switched to voice mail it was full and could not taken any further calls. When I eventually got through they said the car would be there in 10 minutes, it was at least 30 minutes before the car was delivered and if the weather had not been kind we could have been soaked. I will not use this service again or recommend this to friends or colleagues. The demand is there the service is not"September 9, 2015
"Was booked in by a friendly smily face, told us the bar is open inside the terminal! :) what a meet that was, believe the guys name was Patrick, top bloke and thumbs up from me."September 6, 2015
"Fast and efficient service. Polite and courteous staff. A1"November 22, 2014
"Ran like clockwork an at a great price. Will definitely use again."November 8, 2014
"Excellent service, great value for money"October 13, 2014
"Very efficient collection of car on arrival. Car was waiting for us to collect on leaving the airport terminal. Overall an excellent experience for a very reasonable price."October 1, 2014
"No complaints. Used at Luton. Great service, no faults or issues. Will definitely use again. Took the stress out of parking completely."September 23, 2014
"Excellent, polite and prompt service yet again! So easy, will definitely use Swift Meet & Greet in future!"September 18, 2014
"A fairly good service overall at Luton, my car was returned intact.
When dropping off they ask you to call them when you're 20 min away, and when you do, they then ask you to call again when 10 min away, which is a little inconvenient when driving alone. Also if you haven't been to Luton before, they don't make it exactly clear where the drop off area is, whose signs in the short term car park are not easily readable at night. A simple map would help greatly.
But at least the collecting driver made it clear that the car would be returned to exactly the same place, which they did within 15 min after letting them know I was back at 1am.
One other thing is that the returning driver requires an extra pound to validate the parking ticket so you can get out of the short term car park; why don't they add this to the overall cost ?!"
"Sunday 6am back wed 10.30. Driver waiting for me on departure and arrival. Excellent service, professional and reasonably priced. Will use again and would recommend Swift."August 15, 2014
"Outstanding service in every way and a good price. Will definitely use them again."August 5, 2014
"All went smoothly. Especially cheerful drop-off driver for return. Would definitely use again."July 25, 2014