"I have used Reeds a least four/five times, the last occasion being on Monday 19th June. I have never had a problem with loss of fuel or excess miles recorded while I have been away and to make sure this is the case I always take a photo of my dash board before I leave the car. My criticism is on two fronts. Firstly, I think the Reception could do a lot more to make sure the collection van is either on the way to the airport or in position to meet the client when they arrive. They have all the flight details to enable this to be done and it will save 40/45mins on my journey. Secondly, my car floor mats were dirty this time as a result of filthy shoes/boots being worn when the car was re-parked after I left it. Not the first time this has happened and all it takes is for a paper mat to be put down before anyone attempts to drive the car. Generally Reception are very polite but not so last time. I got a pretty gruff reply when the phone was answered on Monday so someone needs some training on how to answer the phone with the right attitude."June 20, 2018
"I parked my car with Reeds for about 5 weeks. The car was parked away from where I dropped it. It came back dirty full of tree leaves and fuel tank had at least 20 litres missing as I noted it when I dropped the car.
The drivers who took me to Heathrow and back are very nice and helpfull guys but I have my doubts of using them again."
"Excellent. Parking secure and transits on time and comfortable. Welcoming staff."November 24, 2017
"No problems, the delivery and pickup to Heathrow quick and easy. Car ready for us on arrival."November 20, 2017
"Very pleased overall. But some confusion when we arrived to park. The office clerk couldn’t find the reference for our booking. He had to use our paperwork to continue. On our return the contact details worked very well and the lady was very pleasant on the phone. We had a straightforward pick up and collection of car."November 8, 2017
"Although it is some distance from LHR, for the cost it is good value. The staff were polite and efficient."June 10, 2017
"I used this service a couple of a weeks ago and it was perfect, very efficient and friendly staff!"May 16, 2017
"Thank you. Very efficient service levels. Will use your services on my next travels."March 30, 2017
"First time user and very impressed, really friendly drivers both ways, one on his first day. Quick and convenient."March 26, 2017
"All worked well, friendly staff."March 26, 2017
"Make sure you read their terms and condition as if your car is damaged they will just quote read terms and conditions, worst service I have ever had from start to finish. Stay clear."March 15, 2017
"We were due to arrive ar 5am, but, due to the M3 being closed we were a little late. We were starting to worry that we would miss our flight, but, Reeds were brilliant. The service park is clearly signposted and as we arrived the minibus was waiting for us and within 2 minutes of arriving we were on our way to Heathrow.
On returning to Heathrow we rang the given number and within 20 minutes we were picked up. Brian was our driver for both journeys. He was a lovely guy who was very friendly and professional. Would highly recommend this company. Excellent price and super service."
"Good service except that we had to wait a bit long (15 min) before being taken to Heathrow"January 6, 2017
"Very good service both ways. I had to return from trip 5 days early and having called them ahead of traveling, my car was out and parked ready for collection. No fuss, no hassle.
I will definitely use them again."
"First class service. Very friendly and professional driver took us to Heathrow. On our return we only waited 5 minutes at the bus stop.
Would not hesitate to recommend and will definitely use again."
"Excellent service both ways. The only comment is that is was hard to find. The place looks like a petrol garage so in the dark, we drove straight by it!"August 17, 2016
"Very friendly and helpful staff. Drop off and pick up very speedy."August 2, 2016
"Good directions to parking site. Pleasant drivers both ways. Would use these again"August 1, 2016
"Purple Parking were Fab and efficient after we were transferred to them due to too many car in the parking we booked. They sorted it all out for us."August 1, 2016
"Great service, close to T5. Would recommend and use again."July 20, 2016
"Reeds were very helpful and polite. The directions made it easy to find and they picked me up from T5 within 25 minutes of my arrival phone call. Good price compared to other options and it seems secure. I'd recommend."July 11, 2016
"Can't fault this service, rapid and efficient transfers by friendly staff."June 27, 2016
"Absolutely brilliant service at drop off and pick. Short distance from Heathrow and easy to find."June 15, 2016
"What a fantastic service I wasn't expecting much for the price but I had to say I was pleasantly happy. And as for the drivers and asked for more friendly person."June 3, 2016
"Easy to find (using written instructions).
Card containing phone & collection point was clear and accurate and worked well"
"We were very impressed by the pleasant personal attention we received at Reeds. They were polite, helpful and prompt. Will definitely use them again. Thank you."April 16, 2016
"Only short distance from Heathrow. Company van waiting on my arrival and picked up promptly on return. Car appears to have been stored onsite within locked compound (and not driven miles away and parked like other parking companies). Would recommend to anyone needing longer parking near Heathrow for around half the price of the official Heathrow parking."April 6, 2016
"Brilliant - we never bother looking anywhere else than Reeds nowadays. Perfectly located for us - just off the motorway - transfers are quick and painless, no circling around the multiple zones of the bog standard car park. We are very pleased indeed with the service"March 29, 2016
"All worked perfectly fine. Perhaps just a little out of the way, 20-25 minute wait for the transfer on the return."March 8, 2016
"Rang Reeds after luggage pick up as arranged and told 15 to 20 minutes to arrive.Had not arrived by 30 minutes and rang again.Driver said he was held up by traffic and would be 10 to 15 minutes more.He eventually arrived after 55 minutes and loaded us.With no explanation we proceeded to terminal 2 to pick up another couple.In total it took 1 hour 50 minutes to reach our car at Reeds yard.The other couple had had exactly the same experience of delay.The driver never apologised or explained anything and there was no evidence of any traffic delays along the route (although it could have disappeared by then of course).
Altogether a very poor experience and will not consider using again."