"Worked exactly how it said, 3 mins walk from departures"August 1, 2016
"We had to park a long way from the terminal and the gates would not open when we wanted to leave but it was opened by speaking to the office. (Several people around us were having the same difficulty)"June 22, 2016
"Everything good"May 21, 2016
"Friday 18th March 2016- 18.15hrs
I have parked at this car park on many occasion's and always book through Holiday extras.
At the time of booking I was given a booking reference, dates all correct.
I was travelling alone and after locating my car, approached the barrier , entered the token, at my surprise I was asked for £76.00.
I pressed the intercom for assistance and explained my situation.
To my complete and utter horror the experienced I received is possibly the worst customer service ever to have come across.
1. the operator spoke to me as if I was some kind of idiot, advised to switch my engine off so I could hear what he was saying.
I explained that I could hear him perfectly and would appreciate if he could sort this for me as soon as problem, as I had pre booked and paid for the advertised " friendly and helpful" parking experience.
I experienced laughing in the back ground , very lengthy delays in responses.
When I explained I was alone in the dark, need to get home and why they were treating me as such , more laughter then a very lengthy wait. eventually the barrier was opened and I went on my way, in complete tears and humiliation.
I feel I was targeted as a practical joke.
Not That it matters, I will never park within the very profitable service of such appalling.
I pray that not another single being is ever subjected to this .
2. His partner in crime was laughing in the back ground"
"would certainly use this service again, concise, straightforward directions,trouble free and so near to terminal."March 11, 2016
"Accessing the car park was fine but as usual hardly any places. On return the ticket machine wanted 92.00 pounds to let me out even though i had pre paid. After some time getting some help i returned to the ticket machine and tried again still 92.00 was asked for. On asking for help the call was eventually answered was asked for my booking reference which i had disposed of on holiday, then told that i could not get out without it. Asking for help with my personal registration house and name was told that it was still needed. Stress is building up by this point with cars behind me. Then was told that the guy would have to do some leg work to find it manually and that it might take 30 seconds, when wallah, takes me through the process in 15 seconds, great support form the team there then. So a bad experience and all because the number plate recognition system did not work, be warned."January 6, 2016
"5 cars booked in for cricket tour. Only 4 cars were allowed out. Took ten minutes to get assistance. Could be better."September 23, 2015
"Excellent Number Plate recognition this time. Many thanks for your service.
"Got to say excellent location, we parked our car walked through two rows of cars, crossed the road and we entered the departure terminal. Will definitely use this car park again."August 29, 2015
"It's so easy to walk to departures"July 22, 2015
"Number plate recognition worked well, on arrival the ticket was produced within 15 - 30 sec and barrier opened immediately on departure. All very easy."July 11, 2015
"Simply the easiest, most convenient & best value parking!"June 3, 2015
"Good location however I had to drive around for at least 20 minutes before I could find a free space. Very crowded."June 2, 2015
"So simplistic and smooth running"November 3, 2014
"The closest parking I've ever had. Had no problem entering the car park or exiting in the early hours of the morning. It felt save and secure and well lit.
The only thing I would say is the price could be better."
"Very smooth experience - if we fly from EM again we will definitely use this service. Only gripe is that the parking slots are a little close to each other but that is all."August 31, 2014
"Very good and very easy"August 19, 2014
"All I can say is smooth getting in and smooth getting out.
Will use again."
"The arrival and departure system worked very well, however in the dark it was very difficult find signs to Car Park 1 from Arrivals when walking to the car park. This should be made m7uuch clearer, as many people prefer to walk instead of waiting for a shuttle bus.
And when finally arriving at the appropriate space, the level of lighting near "JJ" section was very poor to none existant"
"My experience was simply dreadful. I prepaid to park in Long Stay 1 due to having my 2 children with me and needing to be close to the termional due to one of my children having a disability. I had no confirmation from you and then turned up to find the electronic sign saying Car Park Full and that I had to use Shuttle Economy 1. When I spoem to one of the operators and asked whether we could use Long Stay 2 or 3 due to my daughters disability I was told no and that it was Shuttle Economy or nothing. We then had a 15 minutes wait in the freezing cold to wait for the bus at Sguttle Economy 1 and by the time we got to the termional the queue for check in meant we had only 15 mins to get through security etc for our flight (although this was a Rayanair issue the additional 25 minutes wasted with you did not help) Quite simpy wont use it again. This obviously wont be submitted but would imagine you would have a jumber of complaints for March 31st"April 2, 2013
"WARNING This car park is not managed.
Trying to find a space in this park WILL spoil your day. Dead ends with no space to turn around, cars abandoned with no regard for others. Allow 20 mins to find a space your car will fit in that allows you to get out your car!"
"Really good location and not difficult to find a parking space."June 26, 2012
"the entry and exit of the car park were efficient. i suspose they could give wider spaces so one can open the car door properly when parking between two cars."June 23, 2012
"Simple to set up on the net. Although a little expensive nice and easy steps to enter the car park, then you have to find a spot not that easy."June 20, 2012
"very good, close to terminal,quickest we've ever gotten out of an airport car park, would defo book again"June 12, 2012
"I found the car park well located.
I found the prices very steep when booked late. i was charged £32:99 online for 2 days and an extra day last minute on site £7:00.
Birmingham car parks are a lot cheaper and it's looking like overall costs remove East Midlands from my flight choices."
"everything went VERY smoothly , easy to access , easy to park and away from the airport really quickly on return ."June 11, 2012
"easy to find, did have to drive around for 10mins to find a parking"June 7, 2012
"Everything was as advertised. the only negative was the number of cars that were parked randomly and not in parking bays. Maybe the car park was oversold!"June 5, 2012
"very easy to use, just park your car and walk for a short distance with your luggage, no problems even with 2 small children. On return just walk to your car and drive off. I would reccomend, no need to use the more expensive one."April 9, 2012