Luton Airparks Services reviews

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Here are some comments that our customers have made about Luton Airparks Services

Showing 1 to 30 of 153 1 2 3 4 5 6 ... >>
1

"Their drivers scratched my car without reporting it.
I didn't notice before leaving the car park as it was late night with poor weather conditions.
By reading other reviews it becomes clear this is a standard practice.
So either avoid if you can or make sure you check your car before leaving. Although the car condition is not described anywhere when you get in, so they may argue this as well."

January 8, 2016
4

"All good, process of the booking, finding the car park and customers service.
Just the guys who park your car..... dirty muddy shoes and all left in my car - disgusting."

January 7, 2016
5

"Excellent service. Straight forward services"

January 7, 2016
5

"thanks"

December 30, 2015
4

"No problem parking and helpful staff and driver. The big problem is if it is raining then it's quite a way
From the bus stop to the terminal. Return is even worse if you have to wait in the rain as not many
people can get under the canopy in the tiny bus shelter."

December 17, 2015
5

"Very good experience. Met on arrival at the car park. To speed things up the lady asked for my car reg and if I wanted any extras. All done in seconds she tapped it all into the machine and gave me a ticket to return with and clear advice where to pop keys.

My only criticism was my carpets were very dirty on drivers side. Might be useful if they put brown paper down as the mud came into the car as the weather was really awful. Also signs not that clear in airport for bay 12. It just said drop off point which I then couldn't find another reference too. All in all a good customer experience"

December 11, 2015
4

"No problems, well organised and competitive. Difficult to find coming off M1 as roads are new."

November 12, 2015
5

"Very happy with the staff and service in the car park very good service off bus to the airport I would used service again was happy leave my car their in good hands off the staff"

October 13, 2015
5

"Great value for money, friendly staff. I would use again"

September 20, 2015
4

"Efficient and easy."

September 18, 2015
4

"Great service on the meet, the bus back was a little longer than expected to wait. When on arrival the car was in an excellent place to exit F84 I think, but where directed to row zero which took a moment to realise it wasn't there."

September 6, 2015
5

"Easy, painless, helpful, good value airport parking!
Many thanks
Ken"

August 3, 2015
5

"Oll good thank you everything as it shod be :)"

July 8, 2015
5

"Very friendly service, everyone very jolly and smiley which is nice to see at 7am LOL. Would definitely use the service every time I visit Luton."

June 18, 2015
4

"Easy to find, polite, courteous helpful staff.
Short link to Luton airport.
We had about 15 minute wait for bus to arrive to collect us, which was no problem.
No damage to car on collection!!
:-)"

June 10, 2015
3

"General airport area construction and poor Airparks signage made us late and we missed our flight. We left extra early because of the known construction and still missed our flight! When I called Airparks customer service for "new" directions they gave me a different post code than shown on the website to the lot and said that the website posted code would not even get me close to the lot. So to say the least, I am very disappointed as this issue cost me an additional cost of over 400 for new plane tickets and for missed shuttle transfers at my destination."

May 19, 2015
3

"Having used Luton Airpark Services in the past, I was very disappointed that when I got into my car, there was evidence that the car had been used.

The front seats heating system had been left on full, all the mirrors had been adjusted, the driving seat adjusted in every way possible and the wing mirrors left in the parked position but the passenger mirror was pushed into the side window and off the ratchet.

Your service has always been very good and honest. I will now think very carefully when looking to park at Luton in the future"

May 18, 2015
5

"Excellent service. Very easy process to park and collect. Would definitely use it again and recommend to others."

May 13, 2015
5

"Fabulous service & very easy and straight forward, first time using and will be a returning customer when we fly from Luton."

February 27, 2015
5

"Great service friendly staff.
Fast and easy no hassle service.
Thank you again"

November 2, 2014
5

"The car park is very well organised, staff are friendly and helpfully. We would recommend friends to use this service."

September 30, 2014
4

"Use this service regularly and see no reason to change, especially to Luton on airport parking."

September 20, 2014
5

"I have used Airpark Luton for the second time.. 19/02/14 to 23/02/14..I found it faultless..Booking process..I booked a non amendable or non refundable ticket with my Debit card..instead of 4 people my confirmation E mail said it is for 2 people..I called customer service it was sorted..on 19/02 a worker help me with booking in car and get key collection ticket as I was late by 30 minutes..waiting 10 minutes for the coach to leave journey was fairly quick..on return got on the coach waited 10 minutes, as I had misplaced my key collection ticket(was keeping it in safe place)spoke to the customer service ,after looking at my booking papers and identity Passport within 10 minutes I was given a duplicate ticket to retrieve my key and locate my car and I was home bound..good experience will book again for April 2014..thank you for looking after my car.."

February 24, 2014
1

"Called in to yourselves as we collected case at 2.05 I have a disabled partner and we managed to get to the car park to collect car the car arrived at 2:26 we would have been better getting on the air parks bus which left long before our car was returned to us. It was very cold windy and spitting with rain there is no seating or shelter for customers. I want the 25 pound back you took as I checked the car in with a sales person saying the car would be with us when we arrived to the meet and greet spaces . This is not a good service At all yet and shouldn't be pushed with marketing which doeaent truthfully explain what the service is. Karen galley"

January 14, 2014
1

"Called in to yourselves as we collected case at 2.05 I have a disabled partner and we managed to get to the car park to collect car the car arrived at 2:26 we would have been better getting on the air parks bus which left long before our car was returned to us. It was very cold windy and spitting with rain there is no seating or shelter for customers. I want the 25 pound back you took as I checked the car in with a sales person saying the car would be with us when we arrived to the meet and greet spaces . This is not a good service At all yet and shouldn't be pushed with marketing which doeaent truthfully explain what the service is. Karen galley"

January 14, 2014
5

"Very organized and flawless parking procedure as well as car key collection. Very nice to have all the above automated at self service desks. Transfers are clean and nice, a bit of waiting on arrival, but still ok. Recommended."

December 2, 2013
3

"In all respects, arrival, buses etc to and from airport service was fine. On our return at about 23:00, the computer system had gone down. All praise to the night man Imran Hussein for his excellent customer service. He manually overrode the system, got us our keys from the 'dispenser' and was on hand to let us out from the exit barrier when the bar coded exit ticket failed to work because of the computer failure. He was able to turn a potential riot into nothing more than a general grumble about computer systems. right man, right place and time."

September 27, 2013
2

"Service was as advertised. 20 minute interval for airport transfers is a long wait though.
Return journey the coach was completely full, touch and go whether everyone would get on. Also only two key collection points so another 15 minute wait to get your keys on return.
Would probably not use again because of this."

June 19, 2013
4

"Directions to the car park were easy to follow.

Very simple arrival process e.g parking your car in a bay, obtaining a ticket and leaving your keys.

Bus took four minutes to get to the airport.

Arrival back to the car park as also easy.

You collected your keys using the ticket and the automated machine displayed your car location.

Was away back on the road home in minutes."

May 14, 2013
4

"Pleasantly surprised by convenience and support at this car park. Worried that I had to hand over car keys to a stranger who would park the car, but no problem, except my keys were too heavy at collection and needed to get help from staff to get them released. Perhaps advise in future that car key should be untramelled by other items/keys etc."

December 19, 2012