"Great thanks"May 13, 2018
"Reasonable price. However, on my return I waited 13 minutes until the bus arrived It then became full and so I had to wait a further 20 minutes This was unacceptable and unfair. They know exactly what capacity is required and when so they should have enough buses on"April 30, 2018
"Im very pleased with your car park. Was very easy to drop off car and keys, waited only 5 mins for the bus to get to the airport. On return due to my flight delay been late by half an hour to pick up my car. Thought would need to pay extra but was wrong. Looks like there is free of charge allowance. My car was ready for me, took me less than 5 mins to wait in a que to take keys out of the secure box. Very happy and can recommend."April 23, 2018
"Whenever I travel from Luton airport I am confident my car will be safe. Recommended experience and a bit of fun too. Professional service. Many thanks."April 14, 2018
"I’ve been using Airparks Luton on a regular basis since they first started and used to be very pleased with the level of service provided. On my last two trips though I had to spend time to correct my details before checking in as they were in the wrong fields and on my return today it took them nearly one hour (9:55 to 10:50) to collect us the airport and transfer us to the car park. I believe that this is “slightly” over the 20 minutes advertised on their website. I mention it in here as I was unable to find any other way to make them aware of my feedback."February 4, 2018
"We arrived at the Luton multi story car park at the given time. The temperature was zero with a biting wind. We found the drop off point quite easily. However there was nobody to greet us. A young man told us that three companies use the same drop point but he had no paperwork for us. After 2 phone calls, the man took our keys. 20 wasted and very cold minutes. On return our car was waiting for us but again no rep. After 5 minutes I spoke to a driver, returning a car, who had our keys in his pocket. All very amateurish and unlike the service we are used to. We will not use this company again."January 25, 2018
"I recommanded this service!"January 8, 2018
"Complete waste of time, been stuck at the airparks waiting to collect my car for an hour now and there are roughly about 40 other people waiting to collect their cars. Some of them have been waiting or 2+ hours. Slow staff, unhelpful and unorganised. Waste of time and money."December 11, 2017
"EASY no mess around parking, just make sure you give yourself half hour to drop car off and get to the airport (they do tell you this!)"November 24, 2017
"Wait for bus dropping off - and meet and greet were 25 minutes late !!!! (Hardly - No transfer buses and no stress - it's really that simple. IT REALLY ISNT )
It would have been quicker and cheaper to get a taxi back!!!"
"Very easy system for leaving and collecting the car. Staff friendly and helpful.
Good transfer to and from the airport."
"First time we have flown from Luton airport and we have got to say the airparks company where the best we have ever used.
from the arrival and drop off the return and pick up all went very smoothly I will be using them again"
"Good price,helpful customer service."October 13, 2017
"Very good with a great price. Would use the website again rather than holiday extras who were more expensive. I got my car cleaned with the money I saved while I was away!"October 7, 2017
"Booking in was okay, a bit confusing but managed it. However, returned to the car to find it absolutely covered in mud?? I was only away for 4 days and car had just been cleaned - not impressed. Would have been good to know that you needed ticket attached to key fob to exit BEFORE I got to the barrier."October 5, 2017
"Very efficient service. Very impressed but we couldn't find Row N as it wasn't clearly signed and it was very dark!"October 5, 2017
"PERFECT services, thanks very much
Definitely recommend it"
"First Class service. When we deposited our car a very helpful young lad offered assistance with the booking in process. We waited 10 minutes for the bus which dropped us beside our hotel. On our return we only waited 15 minutes for the driver to return the car having phoned from baggage reclaim. Brilliant."September 22, 2017
"They damaged my car, scuffed the front bumper against a post then tried to hide it by using polish to remove the evidence. On informing them I was told they aren't liable since I didn't spot it before leaving the site. It was 3am and the car was conveniently parked to hide that corner!
"After collecting the car and on my way back home, I found out that all the coins in the ashtray was gone! I had about £30 in coins and not a single penny left when collected the car back! I will never park my car with this company again. BEWARE!!!!!!"August 30, 2017
"Very straight forward and simple, automated service with plenty of staff to assist you if needed.
We parked up used the automatic booking in system & were on the bus in amatter of minutes.
Our return was equally straight forward.
We waited about 10 minutes for the bus to take us back to the car park. As this was my first time using the system I asked the bus driver what I needed to do & she was very helpful. The system was simple. And we were soon driving home."
"Good service"August 21, 2017
"Very easy. Pain free could definitely do it again"August 9, 2017
"First time using airparks and i was really impressed, easy to use and everything on time, very friendly bus drivers! Thanks so much"August 8, 2017
"I had booked the meet and greet service - it was dreadful.
I returned from holiday yesterday and followed the instructions to the letter. I was told my car was on the way.
I then phoned again repeatedly to ask where my car was. I was brushed off by the meet & greet team and told my car was on the way. I was eventually phoned by the driver and told he was in the carpark - however he had arrived in the wrong car.
I phoned the head office to complain about how I had been treated and was assured that a manager from the meet and greet team was bringing my car personally to explain and apologise for what had happened.
I phoned the office again at 30min later and while on the phone, my car turned up. There was no manager present, the driver jumped out of the car and ran away. There was no attempt to apologise, no attempt to explain.
The service I had was the worst I have ever experienced and turned the end of my holiday into a hugely stressful process. I did not need this when I was trying to get my young family home.
I would avoid Airparks Luton - simply the worst end of holiday experience I've had. Over 1.5 hours waiting for my car with no help, no explanation, no interest from the people staffing the service."
"I frequently fly on business from Luton and other UK airports. I have used Luton Airparks in the past, but not for a few years, preferring to use a meet and greet service at Luton.
The first problem I encountered with Airparks was the self service check-in that has appeared since the last time I was there. Although all my details were entered correctly at the time of booking, the information on the check-in terminal was mostly in the wrong fields. I had to spend several minutes correcting or re-entering everything. This was made very difficult by the poorly calibrated touch screen. Not what I needed at 5am after a 3 hour drive! I don't know how they have the nerve to call it "drop and go".
On my return, I used the automated key retrieval system without problem, and found my car.
I was dismayed to find it had been left unlocked, and the radio had been re-tuned to a station I never listen to.
I will go back to using a meet and greet service in future. Handing over my keys and signing a form before walking in to the terminal is what I call drop and go."
"Simple and easy to use and onsite staff was very helpful"July 15, 2017
"Yes we found it easily although out of the way very easy to use"July 13, 2017
"We have used air parks every time and has never let us down
The bus drop off and pick ups are prompt even when flights are delayed"
"Very good service , and the car was allways safe"July 3, 2017