"Followed the instructions given on the booking form. Called 20 minutes before arrival and was met as I arrived at the carpark by a very smart young man from the company. He had all my details to hand and we quickly surveyed my car for damage before he left with it and I was in the airport in minutes.
On my return I called the company again and, even though I was 2 hours ahead of agreed return time, the same young man arrived with my car within 20 minutes, showed me around the car to agree no damage and I was away.
Very professional and courteous and I would have no issues using this company again."
"Very impressed with the service considering the price. Just abide by the information and there should be no problem. Lovely polite driver upon return AMIR needs a mention."April 17, 2018
"Very efficient and friendly service ,both pick up and drop off.
Everything went very smoothly
Driver Amir was very helpful.."
"Very pleased with how swift the service was. The driver (Noel) was there on arrival, and was very pleasant. Upon return, the driver was also available promptly. This was despite the fact that I had to return a day earlier; the flexibility was very helpful, thank you to Noel. Will certainly use them again."April 5, 2018
"When I arrived the agent was waiting after my call 20 minutes before arriving. When I got back I received a message saying they knew I had landed and please ring them. That was fantastic service. After I did ring we agreed they would in the car park in 10 minutes. As I walked into the car park the driver arrived with my car. This was the best service I have ever had with a meet and greet parking company."February 1, 2018
"Cat returned within minutes of arriving back at airport by Driver, great service."January 1, 2018
"Very polite and punctual service. Very good value too and the nice chap also organised a full car valet too 5*"December 27, 2017
"Butterfly is the worst meet and greet at london city. My booking was through holiday extras. Very unprofessional drivers, unfriendly, I called them 20 minutes before my time no answer nothing. I have been using Saphire through purple parking for the last five years with friendly drivers, time keeping and very helpful team.
I WONT RECOMMEND ANYBODY TO USE BUTTERFLY MEET AND GREET."
"Excellent service from Butterfly at London City Airport during the week of 13th November. I was due to arrive at 05:30 on the Monday morning, got a call from them at around 05:15 to check arrangements and the fact i was going to arrive around 10 mins early was not a problem for them. It was the same person who collected my car and then gave it back to me - his name was Noel. He was a great ambassador for the company; polite and friendly. They cleaned my car inside and out. Very impressed and will happily book again."November 30, 2017
"Excellent service. Amir was there within 7 minutes of my calling. Polite/good. Will use again."November 24, 2017
"Excellent service when I left my car with Butterfly at London City Airport during the week of 13th November. I was due to arrive at 05:30 on the Monday morning, got a call from them at around 05:15 to check arrangements and the fact i was going to arrive around 10 mins early was not a problem for them. It was the same person who collected my car and then gave it back to me - his name was Noel. He was a great ambassador for the company; polite and friendly. They cleaned my car inside and out. Very impressed and will happily book again."November 19, 2017
"Excellent service from London City Airport during the week of 13th November. I was due to arrive at 05:30 on the Monday morning, got a call from them at around 05:15 to check arrangements and the fact i was going to arrive around 10 mins early was not a problem for them. It was the same person who collected my car and then gave it back to me - his name was Noel. He was a great ambassador for the company; polite and friendly. They cleaned my car inside and out. Very impressed and will happily book again."November 17, 2017
"Just back from city airport - excellent service would highly recommend. Staff are always polite and helpful they were there to take my car when I arrived and my car returned very quickly by Amir Ali who could not have been more helpful. Thank you for a really great service - highly recommended."November 3, 2017
"Very nice, easy and fast! Will definitely use again! Recommend"October 27, 2017
"Excellent service. Amir Ali our driver dropped our car within minutes of us arriving. Best meet and greet we have used so far."August 28, 2017
"An excellent hassle free service which we will definitely be using again. An agent was waiting for us when we arrived at the airport and even when we arrived earlier than expected upon our return we were met in the car park by one of their friendly and helpful agents! Highly recommended!"August 8, 2017
"Good service. we had a to wait 10mins for the driver to bring our keys (the car was already in the car park) when we arrived back into City airport but our flight landed a bit earlier than expected so it wasn't too much of an issue.
Valet is still very convenient when travelling with 2 young children and was cheaper than us getting taxis."
"Great pick up and drop off by Emille, but very very disappointed with the £20 cleaning service. The outside wasn't shined and was still dirty, and the inside looked as though it hadn't been cleaned much at all. The carpets were still dirty and the doors inside had not been cleaned. For £20 I could have got a fully cleaned car and more. So would have given 2 or 3 *s if it hadn't been for the personal service we received from Emille dropping off and collecting. Do not bother paying for cleaning service as you won't see much difference."July 1, 2017
"Pick-up went smoothly, but the driver managed to get my vehicle to the Storage Area via the London Congestion charge zone.
On pick-up, we called from Baggage Reclaim, yet the Driver then took over 30 minutes to arrive.
He saw where we were standing, and deliberately parked in a Bay some distance away.
Customer Service, not a Priority here!!"
"On our outbound flight it was no problem but on your inward flight it took 35 minutes for the car to arrive whilst we waited in the cold outside. We rang them as soon as we were off the plane as we were told to do and you would have thought it would have been very quick but no. We had to call them 3 times to ask where it was. For the amount they charged I wish we had got a taxi there and back.
Surely they check the arrival times of flights and should have the car waiting?
Not at all impressed!"
"This was my first time at City Airport and using Butterfly Meet and Greet.
Initial call made to alert them I was 20 mins away from airport, and the call was answered immediately and professionally
Very easy to locate the short term car park and was greeted in a charming, professional manner by one of their representatives.
Again on return, telephoned them and call as answered immediately despite a three hour delay, their representative was charming and waiting for me.
Would not hesitate to use them again and highly recommend."
"Not good experience, staff did not give good service."March 28, 2017
"Reasonable price with a prompt service to boot, highly recommended."March 21, 2017
"Last minute booking, 5am collection and peak time collection. The level of customer service was first class, could not ask for more, very attentive. Bonus having the car cleaned inside and out as well. Will use again for sure."February 12, 2017
"I always use Butterfly parking when flying from LCY, and they have always been brilliant. Last week I had travel issues due to the fog, and didn't get back to the airport until about 2 a.m., instead of 7 p.m as expected. I rang Butterfly in advance and explained the situation, and they arranged a late pick up for me, for a very reasonable out of hours fee, and Amin was waiting for me when finally got back. I would always recommend them to anyone travelling from LCY"February 1, 2017
"Honestly having been a user of Long stay at City for the last 8 years I thought I'd give Butterfly a go and save £30. I was a little sceptical to start expecting some small inconvenience as it was the first time I'd used them but to honest everything worked perfect, staff were excellent, polite, helpful and they did exactly what they said. Really good- I'm a convert!"January 28, 2017
"This really was a very easy and convenient way to park the car at London City. I booked early so got a good parking rate for a long weekend. Customer service was of a very high standard both at the end of the phone and by the guy on the ground (thank you Stephen). Car was collected within 5 minutes of arrival at the Short Stay Car Park and was there as we exited baggage claim. Just be aware to make this really work well you have to follow the guidelines of calling in 20 minutes before arrival and then as you land at City. Will definitely use again"December 19, 2016
"These guys really know how to deliver customer service with a capital C. Professional, organised, efficient and in my experience really going the extra mile. I would strongly recommend Butterfly.
Thank you it is not often you experience service of this quality. Well done to all the team."
"An excellent service that we would use again. We had to change our booking the day before our flight due to our car breaking down, it was easy and stress-free. On the day we were greeted within 5 minutes of arrival by a very professional, friendly and funny driver who chatted to us whilst checking the vehicle and then we were off into the airport....simple, efficient and refreshing."May 13, 2016
"Fantastic professional service from Butterfly Meet and Greet. Very accommodating when we realised we'd left something in the car - and promptly met us in the drop off zone to collect the bag. Speedy and efficient service throughout. We wouldn't hesitate to use them again. Thank you"March 28, 2016