"A really efficient service. They were expecting us when we arrived and the car was ready when we returned. No need to bother with complicated phone calls when you land. You just follow their very clear directions to the car park and everything is in order."August 21, 2017
"Rather disappointed that I had reserved my parking from 4.30 am, I turned up on time only to be told by one of your competitors that you do not start until 5.00 am."July 18, 2017
"Awful! Half hour wait to be taken and collected. To be dropped off I started looking for taxis as the driver wanted to wait for 5 people. Be warned that if you need to call them it is am automated system and you won't be able to speak to a person. Would not use again or recommend."July 15, 2017
"My first time using and my last time ever again. Their customer service is poor. First I get lost for like 45 minutes bcoz their post code doesn't take you to them, I had to use premier inn heathrow n thats how I managed to get there. When I get there the lady at the entrance doesn't give clear instructions. I went to the parking and I had 3 suitcases, there was no one to assist or trolleys to use from the parking to the bus stop. I struggled with my bags alone and I would meet some staff members along the way who never offered to help. I even went past the reception struggling with my huge bags and the 3 member of staff in there just stared at me not offering help. Only got help from the driver when I arrived at the bus. I have left my car there and I anticipate to struggle when I come back. If you are travelling and have big bags don't use them."July 3, 2017
"Amazing professional well organised service! we booked last minute but wasn't a problem. Our car was ready and waiting on our return no problems at all. Much better than our last experience with a different meet & greet company which was a disaster. Will use again and recommend to all our friends and family. Many thanks"January 3, 2017
"I made a mistake booking for the wrong terminal, your team were excellent in dealing with it, so when I returned my vehicle was waiting for me."October 29, 2016
"Easy, quick, seamless! Thank you"October 27, 2016
"Recently used this service at T3 in conjunction with a Premier Inn Sleep, Park, Fly offer. I have nothing but praise. Parking was a bit tricky as we arrived at a very busy time so had to drive around several times to find a space. The greeting was friendly & professional and collection after our holiday was again faultless. Top marks all around!"October 4, 2016
"Excellent service. Had the car washed, looks great. Had problems with the speedo jumping up and down today, just wondering if the engine had been washed as well as it was hard to gauge my speed. Thank you if you could let me know. Not blaming anyone."June 24, 2016
"I needed my house key from my keys to go back for a family emergency but to leave my car in parking to then rush back for a flight . They took one hour to reply and then insisted to charge so the result was "we will terminate your car parking ( losing three days of parking fees which they wouldn't refund ), let me take my house key off then I would have to rebook my car back in to drive it back for the three days ! Seriously disgusting customer service would have cost me £ 50+ to retrieve my own key .! They saw it as a money making except its was an emergency I was left even more stressed and had to leave my car . Don't expect any help from these people we are NOT customers we are money . I will never us their service agin and will be reporting this advice back to my company."March 20, 2016
"Having used Purple Parking many times in the past, I expected a top-class service, however, I was disappointed. On arriving back at Heathrow in the early morning, the car was not ready. We'd come from the far east, where temperatures were 33 degrees so, having to wait in sub-zero temperatures for our car was no joke, especially given that my wife was seven months pregnant. The car arrived 15 minutes late. On getting into the car, I discovered that the fuel tank was down by one quarter (about 75 miles), the satnav settings had been changed, and a radio station I never use was tuned in. Clearly, the car had been used during my absence. When I got home I wrote to Purple Parking and had a quick response. They offered £20 in compensation plus a 25% discount on my next booking in view of the car being late. They made no mention of the car being used, so I ask them to look into this far more serious matter. They agreed to do this but, twenty four hours later, I am still waiting for a reply."January 21, 2016
"Fantastic service at your terminal 3 Heathrow valet parking, the most professional employees and a very easy stress free experience, please congratulate the staff who were working on the 18/12/15 and 3/1/16."January 8, 2016
Car parking on arrival needs to be clearer, ended up paying as went in short term car park first."
"These guys bailed me out when Clark Kent (not the mild mannered. clever one - but the ill-mannered inept one) left me high and dry at Heathrow T5.
"I was surprised to see that traffic wardens were issuing tickets to the passengers of the cars being dropped off by Purple Parking drivers when returning from their trips. This caused a little bit of stress on my return with lots of luggage and a small child. I understand that this was the fault of the airport authorities who are changing their rules. I hope the dispute gets resolved shortly."August 12, 2010
"REG: RX56 URG (BMW) GREY
29/10/2009 6:00am till 29/10/2009 22:00pm"
"Unfortunatley my flight was cancelled so I was not able to experience your service. However, I was impressed by the service I got from your team, both during the booking and my subsequent cancellation. I do intend to use the service and will fly again from LHR next week.
My only feedback would be that it would have been good to have a 24hr call service for emergencies like mine."