Heathrow Aero Park & Ride reviews

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Here are some comments that our customers have made about Heathrow Aero Park & Ride

Showing 1 to 19 of 19

"The place was slightly difficult to find but once I arrived the process was very quick and smooth to get to the airport. On my arrival the driver arrived within a few minutes and took me straight back to the car-park. Much better than waiting for a bus and then either stopping at each terminal when departing, or each bus stop on the return."

September 6, 2016

"Good service, friendly helpful drivers. We did not realise this was not a bus park and ride when we booked. We would have given a more precise arrival time if we had."

August 22, 2016

"Only things I can say is we had a bit of a wait when we got there as a lot of people walked past us ignoring us, so I rang the number on the confirmation and the guy was right out to sort us out. Might be my fault. Promptly dropped off and picked up at the airport"

August 6, 2016

"The best car parking I've used to park my car for the first time, the bus arrived quickly to pick me up from the airport and will use again in the future."

June 24, 2016

"Very good service and friendly. no stress free experiance."

May 8, 2016

"Very good service,, you don't wait long for the pick up wil use again ..."

March 25, 2016

"Your staff were very helpful and friendly, everything went smoothly, our car was picked up on time and was there for us to pick up after a phone call when we got back.
Fully recommended! Friendly, prompt and very professional."

February 23, 2016

"Excellent service; polite, prompt and professional.
Only draw back is that their parking place is not well sign posted."

February 23, 2016

"Terrible service run by complete chancers. No proper reception office and a confusing, jumbled parking system.

They were unavailable for pick-up from Terminal 4 this morning when I called their mobile number. Took an hour to arrive with no official or allocated collection point but, rather, tried to pull up in a no-stopping zone - vehicle was rightly moved on by airport security. This, after several confusing phone calls to & fro with non-specific instructions ("I'll call you back etc etc"). Myself and family (incl. 4 year old) had just travelled for 20 hours and, of course, were extremely tired. It was the last thing we needed.

Needless to say, I won't be using this company ever again. You should remove Aero from your list of recommends."

February 12, 2016

"I wouldn't use any other. Must be the closest drop-off point outside the airport perimeter. Works so smoothly. Speedy and efficient transfer service. Highly competitive prices. Friendly and helpful staff."

February 10, 2016

"Fabiolus costumer care
Freindly and in time
I will definetly book again even I may find a cheaper one"

January 31, 2016

"Very close to airport. I wasn't aware that the car had to be moved several Km down the road after I dropped it off. Not sure if it was made clear at point of booking. Both my drivers were very friendly and helpful. Would be happy to recommend."

January 26, 2016

"Good value for money. Good location with a short journey time to the terminal."

January 3, 2016

"I would not use this car parking company again, or recommend them, for the following reasons:
The office is located within an industrial car washing service with no clear signage, therefore difficult to find. I arrived and had no idea where to go. After asking random people I was told which office building I should go to. It was an empty reception area of an office building. I waited as various people came and went through numerous doors, none of which were connected to Aero P&R. It was very disconcerting and did not give me any confidence in this company. I called the number I had been given to ask where they were, and after waiting about 20 minutes a gentleman who did not speak English arrived. His car was held together with clingfilm and sellotape. He drove like a maniac, on the wrong side of the road, on his mobile, at high speed. He then pulled over without any explanation outside a train station, which was highly concerning for a lone woman. At this point I had very little confidence I would ever see my car again. On my return I was told to go to Level 3 of the car park and wait by the lifts. I then received a call to wait outside the terminal building instead & wave my arm about so they could locate me. That said, the man who picked me up was very pleasant. I've not come across such an unprofessional outfit before who have the term dodgy written all over them!"

December 30, 2015

"First of all great location and convenient. 5 min away from Terminals 2,3,4 and maybe 10 from Terminal 5. The lads are doing a GREAT job in the service area, probably characteristic of companies which start small. They should do everything possible to maintain this as they grow. Quick reactions from the moment I arrived. No time wasted. They picked up my luggage and placed it in a car that was waiting. Very polite stuff and "switched on". They CARED which was a big difference compared to other companies I used in the past. Same for the way back. Quick reactions, good directions, different but equally "switched on" stuff, polite, quick and flexible. Very very good experience. No bureaucratic. Felt (at last) like a valued customer."

December 15, 2015

"easy to find helpful and courteous staff."

December 3, 2015

"Everything fine. A little confusion on pick-up due mainly to poor signage in terminal 5"

September 6, 2015

"New company working very hard to do things well . Waited no longer then 5 minutes at either ends to be picked up and dropped off by the friendly hard working owner himself .
good luck and thank you"

June 1, 2015

"Excellent in every way.
Very near airport.
Friendly and courteous staff.
Will use again."

April 14, 2015