Heathrow Aero Park & Ride reviews
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Here are some comments that our customers have made about Heathrow Aero Park & Ride
It wasn’t made clear when we booked that we wouldn’t be collected from Terminal 4 in LHR. When we dropped the car off we were told that when we returned we would have to get the free train to terminal 2 or 3 to be collected as it cost the company too much to collect us from Terminal 4. We caught the free train but didn’t really know where we should wait to be collected. There was a substantial delay in us being collected due to this confusion. Communication was extremely poor. The parking itself is not organised in bays. It’s a jumble of vehicles. I was nervous about leaving the car there. However, the vehicle was not damaged in any way. We were offered a car cleaning service inside and out and paid for this in advance. On return we were told that the vehicle had been cleaned. It was slightly cleaner on the outside but the inside hadn’t been touched. I raised this before we left with the driver who had collected us from the airport. I was told that he was just a driver and there was nobody around (at 10:00 in the morning) that I could speak to about the problem. Total and utter fraud. He suggested I emailed the company I booked through about the issue. I did this and they never replied. I would never, ever use this parking facility again.
May 12, 2019
Damage to vehicles, parked bumper to bumper. If you have a white BMW or a red MINI I have photo evidence of their parking for you to claim
April 13, 2019
I really liked this parking service. I'd used the NCP at T2 for ages, but it was full on this occasion, and these guys are just round the corner. It's not a service with a slick receptionist and a corporate image, but nevertheless professional, courteous and actually more personal. Being able to call when you arrive and get picked up from the same place you were dropped off is very very convenient and beats waiting for one of the scheduled minibuses from the larger providers. I will be back. Every time.
April 8, 2019
The place was slightly difficult to find but once I arrived the process was very quick and smooth to get to the airport. On my arrival the driver arrived within a few minutes and took me straight back to the car-park. Much better than waiting for a bus and then either stopping at each terminal when departing, or each bus stop on the return.
September 6, 2016
Good service, friendly helpful drivers. We did not realise this was not a bus park and ride when we booked. We would have given a more precise arrival time if we had.
August 22, 2016
Only things I can say is we had a bit of a wait when we got there as a lot of people walked past us ignoring us, so I rang the number on the confirmation and the guy was right out to sort us out. Might be my fault. Promptly dropped off and picked up at the airport
August 6, 2016
The best car parking I've used to park my car for the first time, the bus arrived quickly to pick me up from the airport and will use again in the future.
June 24, 2016
Very good service and friendly. no stress free experiance.
May 8, 2016
Very good service,, you don't wait long for the pick up wil use again ...
March 25, 2016
Your staff were very helpful and friendly, everything went smoothly, our car was picked up on time and was there for us to pick up after a phone call when we got back.
Fully recommended! Friendly, prompt and very professional.
February 23, 2016
Excellent service; polite, prompt and professional.
Only draw back is that their parking place is not well sign posted.
February 23, 2016
Terrible service run by complete chancers. No proper reception office and a confusing, jumbled parking system.
They were unavailable for pick-up from Terminal 4 this morning when I called their mobile number. Took an hour to arrive with no official or allocated collection point but, rather, tried to pull up in a no-stopping zone - vehicle was rightly moved on by airport security. This, after several confusing phone calls to & fro with non-specific instructions ("I'll call you back etc etc"). Myself and family (incl. 4 year old) had just travelled for 20 hours and, of course, were extremely tired. It was the last thing we needed.
Needless to say, I won't be using this company ever again. You should remove Aero from your list of recommends.
February 12, 2016
I wouldn't use any other. Must be the closest drop-off point outside the airport perimeter. Works so smoothly. Speedy and efficient transfer service. Highly competitive prices. Friendly and helpful staff.
February 10, 2016
Fabiolus costumer care
Freindly and in time
I will definetly book again even I may find a cheaper one
January 31, 2016
Very close to airport. I wasn't aware that the car had to be moved several Km down the road after I dropped it off. Not sure if it was made clear at point of booking. Both my drivers were very friendly and helpful. Would be happy to recommend.
January 26, 2016
Good value for money. Good location with a short journey time to the terminal.
January 3, 2016
I would not use this car parking company again, or recommend them, for the following reasons:
The office is located within an industrial car washing service with no clear signage, therefore difficult to find. I arrived and had no idea where to go. After asking random people I was told which office building I should go to. It was an empty reception area of an office building. I waited as various people came and went through numerous doors, none of which were connected to Aero P&R. It was very disconcerting and did not give me any confidence in this company. I called the number I had been given to ask where they were, and after waiting about 20 minutes a gentleman who did not speak English arrived. His car was held together with clingfilm and sellotape. He drove like a maniac, on the wrong side of the road, on his mobile, at high speed. He then pulled over without any explanation outside a train station, which was highly concerning for a lone woman. At this point I had very little confidence I would ever see my car again. On my return I was told to go to Level 3 of the car park and wait by the lifts. I then received a call to wait outside the terminal building instead & wave my arm about so they could locate me. That said, the man who picked me up was very pleasant. I've not come across such an unprofessional outfit before who have the term dodgy written all over them!
December 30, 2015
First of all great location and convenient. 5 min away from Terminals 2,3,4 and maybe 10 from Terminal 5. The lads are doing a GREAT job in the service area, probably characteristic of companies which start small. They should do everything possible to maintain this as they grow. Quick reactions from the moment I arrived. No time wasted. They picked up my luggage and placed it in a car that was waiting. Very polite stuff and "switched on". They CARED which was a big difference compared to other companies I used in the past. Same for the way back. Quick reactions, good directions, different but equally "switched on" stuff, polite, quick and flexible. Very very good experience. No bureaucratic. Felt (at last) like a valued customer.
December 15, 2015
easy to find helpful and courteous staff.
December 3, 2015
Everything fine. A little confusion on pick-up due mainly to poor signage in terminal 5
September 6, 2015