Heathrow Aero Park & Ride reviews

We strongly encourage our customers to give feedback and share their experience of parking at Heathrow. If you have used Heathrow Aero Park & Ride and would like to tell others about it, please submit your review. Thank you!

Here are some comments that our customers have made about Heathrow Aero Park & Ride


Best choice in the Heathrow area. Dropping my car off and then being taken to Terminal 4 at Heathrow was very quick. I was a bit late due to motorway traffic thus I was prioritised. Upon arrival back to the airport the pick up was exactly timed . I followed staff advice to call them immediately after landing, well before leaving the terminal. Great price and service. Would use them again.
April 1, 2020


Very smooth service, would do again.
March 17, 2020


Unfortunately, on collecting my Nissan Qashqai on the morning of Saturday 15th March 2020, I discovered a new scratch on the driver's side door. This wasn't there when I left the vehicle; I have photographs which prove this to be the case. I was told I would be contacted yesterday (Monday 16th March) but, so far, I have heard nothing from the company. David Dibb 07747727576
March 17, 2020

Bernard fearns

Fantastic service. Sami dropped us at terminal 4 and then picked us up on return. Instructions all very easy to follow, and Sami was very easy and pleasant to talk to. Definitely use again
March 6, 2020

Teejay Osman

Dropping my car off and then being taken to Terminal 3 at Heathrow was smooth and fairly quick. Communication in person and on the phone was straight forward and pretty easy to understand. I just had to call them 40 minutes before I arrived to drop my car off, and on my return, I called them after I had attained my baggage. I waited for about 30 minutes for them to arrive at Terminal 3 Heathrow to pick me up. Upon being acquainted with my car again and giving it a thorough check, my car was all fine, just how I left it. All in all, for the price, I think it was a great service and I would use again.
February 25, 2020

Pete Gatenby

It was good, good service. Upon arrival back to the airport the pick up was a little slow. But this would not stop me booking again. Thanks
January 29, 2020

Adrian Badcock

Our instructions were to park on left and go to reception, there was no parking for new cars just loads of cars parked erratically, then there was no reception, just a building with most lights turned off. I spoke to several people who were all self employed none of them had heard of Aero park and ride. I tried ringing the telephone number - several times and got no reply. My impression from the people who I spoke to was that individual people used the yard then moved the vehicle offsite. Clearly not what I was paying for and frankly not something I could trust. By then time was getting tight so I took my business elsewhere.
November 2, 2019


It wasn’t made clear when we booked that we wouldn’t be collected from Terminal 4 in LHR. When we dropped the car off we were told that when we returned we would have to get the free train to terminal 2 or 3 to be collected as it cost the company too much to collect us from Terminal 4. We caught the free train but didn’t really know where we should wait to be collected. There was a substantial delay in us being collected due to this confusion. Communication was extremely poor. The parking itself is not organised in bays. It’s a jumble of vehicles. I was nervous about leaving the car there. However, the vehicle was not damaged in any way. We were offered a car cleaning service inside and out and paid for this in advance. On return we were told that the vehicle had been cleaned. It was slightly cleaner on the outside but the inside hadn’t been touched. I raised this before we left with the driver who had collected us from the airport. I was told that he was just a driver and there was nobody around (at 10:00 in the morning) that I could speak to about the problem. Total and utter fraud. He suggested I emailed the company I booked through about the issue. I did this and they never replied. I would never, ever use this parking facility again.
May 12, 2019


Damage to vehicles, parked bumper to bumper. If you have a white BMW or a red MINI I have photo evidence of their parking for you to claim
April 13, 2019

Andy G

I really liked this parking service. I'd used the NCP at T2 for ages, but it was full on this occasion, and these guys are just round the corner. It's not a service with a slick receptionist and a corporate image, but nevertheless professional, courteous and actually more personal. Being able to call when you arrive and get picked up from the same place you were dropped off is very very convenient and beats waiting for one of the scheduled minibuses from the larger providers. I will be back. Every time.
April 8, 2019

Mr S Bridges

The place was slightly difficult to find but once I arrived the process was very quick and smooth to get to the airport. On my arrival the driver arrived within a few minutes and took me straight back to the car-park. Much better than waiting for a bus and then either stopping at each terminal when departing, or each bus stop on the return.
September 6, 2016

Jamie Kettleborough

Good service, friendly helpful drivers. We did not realise this was not a bus park and ride when we booked. We would have given a more precise arrival time if we had.
August 22, 2016

A Stacey

Only things I can say is we had a bit of a wait when we got there as a lot of people walked past us ignoring us, so I rang the number on the confirmation and the guy was right out to sort us out. Might be my fault. Promptly dropped off and picked up at the airport
August 6, 2016

Mr Y Mehmet

The best car parking I've used to park my car for the first time, the bus arrived quickly to pick me up from the airport and will use again in the future.
June 24, 2016

Mr Shaun Theaker

Very good service and friendly. no stress free experiance.
May 8, 2016

Mr K Wilcox

Very good service,, you don't wait long for the pick up wil use again ...
March 25, 2016

Abdul Salam Mohammed

Your staff were very helpful and friendly, everything went smoothly, our car was picked up on time and was there for us to pick up after a phone call when we got back. Fully recommended! Friendly, prompt and very professional.
February 23, 2016

Mr A Gado

Excellent service; polite, prompt and professional. Only draw back is that their parking place is not well sign posted.
February 23, 2016

Mr A Wilder

Terrible service run by complete chancers. No proper reception office and a confusing, jumbled parking system. They were unavailable for pick-up from Terminal 4 this morning when I called their mobile number. Took an hour to arrive with no official or allocated collection point but, rather, tried to pull up in a no-stopping zone - vehicle was rightly moved on by airport security. This, after several confusing phone calls to & fro with non-specific instructions ("I'll call you back etc etc"). Myself and family (incl. 4 year old) had just travelled for 20 hours and, of course, were extremely tired. It was the last thing we needed. Needless to say, I won't be using this company ever again. You should remove Aero from your list of recommends.
February 12, 2016

Mike Cassell

I wouldn't use any other. Must be the closest drop-off point outside the airport perimeter. Works so smoothly. Speedy and efficient transfer service. Highly competitive prices. Friendly and helpful staff.
February 10, 2016