Cophall Parking Gatwick reviews
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Here are some comments that our customers have made about Cophall Parking Gatwick
Travelled from Gatwick South, and have to say was very impressed. Firstly, they were cheap. Second, very efficient at check in. Was so quick and onto the bus to the terminal. I think saying 10 min transfer may have been a bit generous but maybe 12-13. On the way back we changed our flight. Rang while waiting for bags. The bus was waiting for us when we got out and went straight back where getting keys was again super quick. Not sure where my car had been parked as looked like it had just been washed but I was not complaining. Overall, very happy.
March 31, 2019
I am pretty sure that the '15-minute' wait for a minibus this morning seemed like over 30 minutes, and possibly closer to 45 minutes. After booking the parking using my flight details rather than dates, i rather stupidly assumed the times and dates would be correct and that they would have the arrival times in their system. Obviously not, we flew on the Tuesday but got home Wednesday morning arriving to be told we were a day late, and then charged �10 for that one days parking. Too tired to argue. So check and double check every detail if you wish to use this company. Not comfortable with the driver driving through a red light either, dangerous with a minibus full of passengers.
March 20, 2019
Excellent friendly staff , sorted out a small problem of my own making in minutes . Drivers on time , very helpful with the luggage , all in all a very stress free experience.
February 5, 2019
Brilliant service. Minibuses mean you don't have to wait long for pick up/drop off. Feels more personal than the big buses, and the drivers were lovely too. Highly recommend.
December 21, 2018
Great car park, my car was easy and safe to get to no issues with this company at all. Would highly recommend
October 16, 2018
Drop off and pick up was fine, however upon picking up my car after around 10/15mins of driving I realised my passenger side wing mirror had been dented badly with white paint scuff marks on it and the glass smashed. I rang Cophall to complain & they proceeded to tell me because I had failed to notice it immediately upon pick up I would have to complain in writing and provide photos etc. The digital clock etc had also been changed to an incorrect time on my digital dash display.
October 2, 2018
Cophall parking are very efficient, we were taken to the North terminal within a few minutes of arriving, and then the same when returning
September 23, 2018
Really happy with Cophall. Easy to use, few queues, shuttle bus service was great and car was ready for us when we arrived back in the UK (we called ahead when we'd passed customs and picked up our luggage). Paid a little more than was hoping to, but you get what you pay for and I'm happy with the service we received :)
September 17, 2018
After 12 hrs flight they kept me waiting for the transfer for 45 mins with a toddler and a baby, even though they said that one will be sent out in 15 mins. Really not acceptable service, definitely will not be using again!
September 4, 2018
I was amazed by the quality of service - nice, quick, friendly, professional. Really, it was the most perfect parking you can get. I`m very happy to have used them and I will continue to do so in the future. A business run so well is a rare sight!
September 3, 2018
Excellent service, efficient from start to finish, would definitely use again and recommend to others.
August 31, 2018
Excellent service from Cophall Parking Gatwick. We were a little late on arrival and the staff made the extra efforts to drive us to the airport without waiting. The staff was also prompt in picking us up at the airport. Thank you.
August 12, 2018
You have restored my faith in the country .I thought everything was rubbish but no, you were fantastic. OUTSTANDING
August 7, 2018
We arrived 1 hour 45 minutes before our flight was leaving, which was later than we would have liked due to the M1 being closed for overnight repairs, but thought we would be fine.
However, when we arrived at 04.15 there were around 30? people queing to get checked in by one person, who rather than just scanning a barcode which is the norm, they were manualy entering in car details, when we eventually cleared the antiquated check in desk, we discovered we had to wait for 5 mini buses, as each bus takes only 8 people!
We arrived back in the North terminal approx 75 minutes later and once we cleared security we had missed our 05.55 flight by 10-15 minutes.
When we went to EasyJet's help desk I noticed several people that had all been parking with Cophall, one with a family all crying inconsolably because they had a ruined holiday.
When I returned to ask for a refund, the attitude was "you should have got here earlier", which implies, add 75 minutes onto your journey if you are parking with these clowns. After a fruitless conversation about a refund especially as we wouldn't be parking for the week, they called security to chuck me out of the premesis.
In my job I have to travel all over the world on a regular basis and I have never encountered such a disorgnaised antiquated and rude parking service, I did lose my temper, which I regret, however when your children and grand children have lost their holiday because of gross incompetance sometimes the red mist descends when you encounter "computer says no" people.
Be warned, whatever they tell you, the transfer time to the airport is at least 20 minutes and the fact they manually check you in, with spikes at peak periods, it is best to find another company, I'd recommend APH who have always been very good. It's not worth saving �5-�10 to risk missing your flight, which we estimate costing us �6-�800.
July 24, 2018
The staff are unfailingly polite and helpful. My flight was cancelled and they couldn�t have been more helpful in sorting out the car. Brilliant service with a smile and cheap
July 22, 2018
Drop Off went well and we were less than 20 minutes from driving into the gated compound to entering Gatwick South. Pickup was atrocious. Tried to call the number on the card and got cut off. First Bus was full, driver was very rude and we called again. 20 minutes later bus arrived and was full. 15 minutes later next bus arrived and we were allowed on, but other passengers were denied access. During our wait time at least two Purple Parking buses came and went and one or more APH. Next time I travel via Gatwick I will not use this company and I advise anyone who has not yet booked to use another company
July 8, 2018
Really disappointed took 1 hour from ringing them at Gatwick until we finally got to pick up our car, we could have been home in that time as only live 45 minutes away. I�ve used them before a couple of times and no fault, but this time it�s definitely put me off using them again. Hanging around with two small children for that amount of time where lots of coaches and buses are passing, wasn�t the best experience.
June 21, 2018
Arrived and was told we would be on the next bus that turned up. A lot of people jumped on the bus when it arrived and there were no seats, the man said our names were on the list went on to speak to a member of staff and come out and jumped on the bus without saying anything. Another two buses arrived and our names were not on the list. I went in to speak to someone who just said we would be on the next bus to arrive which was very frustrating.
When we came home we called the number and I advised them of our name and that there were two of us. When the bus arrived we were told no because they had only been advised of one passenger. I called up again and the response was just 'well I did ask for 2' and did not apologise. Never had any problems with purple parking before so will stick to them in the future.
June 18, 2018
Excellent service, we rang as we took are cases off the baggage rail and the bus arrived as we walked to the stop, we left within a minute at 11.30pm and on arrival back at Cophall 10 mins away we were driving home within one minute of getting off the minibus. FANTASTIC service and very nice driver too and reception staff very jolly polite and professional . Will definitely use again
June 2, 2018
Still waiting for a bus after 25 minutes and two phone calls. A small mini bus did arrive but refused to take us despite plenty of seating as our names weren't on the drivers list (we had a one hour flight delay). Two big purple parking buses and two big aph buses have passed already...I know who I will be booking next time!
June 1, 2018
First time using this company ,what excellent service cheerful staff even at 5 am in the morning I would recommend this company to everyone.
Keep up the good work
May 3, 2018
Do NOT use if you want to get home quickly...
As requested by them, I called for pickup after all bags had been collected and we had been through customs. Was then instructed to wait at bus stop 6 at North Terminal, which we proceeded to do for FIFTY MINUTES, with collection finally at 00:40am.
All done in the cold with an 11-month old baby, and after multiple lies told that the bus was on its way.... use at your own peril!
April 29, 2018
I have used Cophall two or three times previously and always found the service and its staff friendly, reliable and good.
April 28, 2018