"This was a great, low cost parking option. Minibus was there quickly to take us to the airport, and then fast to arrive for the journey back. Allow 30 mins for the whole transfer. Service with a smile."April 11, 2016
"A great service and it was the cheapest"March 31, 2016
"Very helpful on the telephone and the driver was excellent that picked us up."March 29, 2016
"Very slick and easy."March 23, 2016
"having been a bit of a sceptic I must confess the process couldn't have been made easier and a great deal to boot - thanks!"March 15, 2016
"Waited over 45 minutes on a cold night as one bus stopped at first stop (they use two?!) and filled up meaning I couldn't get on, despite the driver having my name. Walked along to that stop only for the second bus to drive past me to the original stop I was at!!
Both drivers were extremely rude and discourteous. Not willing to engage and saying "I'm a driver. Don't talk to me, talk to the office" the second one while shouting and pointing in my face!
Second bus was then delayed 10 minutes as confused driver rang office to confirm who he should have on board.
Absolute chaos and cheap for a reason....... You get what you pay for!"
"Excellent and cheap service"March 7, 2016
"Great service, will be using again. Fast, safe for my van and friendly ????????"March 1, 2016
"Couldn't be bettered. Helpful when we arrived an hour early; absolutely on time when we got back late. Absolutely recommended."February 29, 2016
"The site was easy to find following the instructions. We arrived at 6 am. It was about 10 minutes off the M23 and the bus back to Gatwick North Terminal took 12 minutes after a 10 minute wait. The handover of keys was quick and easy at drop off and leaving. The site was well lit at midnight when we collected our car. All the cars on arrival were taken to an inspection area where they were checked for damage before being parked up. There were toilets on site. Altogether a good experience."February 16, 2016
"It was an easy and simple procedure, I would recommend to anyone. Only 15 minutes to the airport.
Thank you for your service"
"Excellent service all round"January 6, 2016
"After a bit of a dodgy start - the handshake between the original FHR booking for drop-off at Copthall car park plus Meet-and-greet on return and a later upgrade to Copthall Meet-and-greet both ways resulted in the Car Park company cancelling the "drop-off at car park plus Meet-and-greet on return" but not replacing it with "Meet-and-greet both ways".
However after this self-inflicted handicap they reacted well.
The drop-off at the Airport Short-Stay Car Park occurred with only a ten-minute delay which, considering they did not know we were turning up, was quite satisfactory, though not as stress-free as we had intended.
A follow up email from Copthall Parking acknowledging the adjusted Meet & Greet both way booking had now been fully recorded was received three hours after the initial "drop off" problem was resolved.
The Meet and greet on our return was the bit we wanted most to work, Getting back from a hot holiday destination to almost zero degrees at home, but to a car that has heated up in the journey from the off-site storage Car Park to the Short Stay Greeting Point was indeed worth the extra few pounds."
"Absolutely trouble free - bus ready to take us to Gatwick - phoned on arrival through customs and waited 5-10 minutes at bus stop car was ready and staff were friendly. Couldn't fault them and would use them again."December 7, 2015
"Great service"December 7, 2015
"Excellent drop off service, however pick up took a little longer than we hoped. I understand from others who were waiting that this was unusual so will probably try once again."November 15, 2015
"Great service at competitive price. Would certainly use them again."November 6, 2015
"Have used cophall for over 10 times in last 4 yrs, always found them perfect. Competitive on price and very reliable A1 company would not consider any other."October 23, 2015
"Excellent service, fast, efficient, hassle free and a good price. Couldn't fault it."October 18, 2015
"All fine."October 11, 2015
"Well apart from the flat tyre on our return which the company denied responsibility for although it was fine 2 weeks previously when we left."October 11, 2015
"Great! Simple, fast, no concerns."October 10, 2015
"On previous occasions the service was good. However this time arriving at 22.30 Tuesday night we had to wait a long time for the transport bus to arrive and we were pushed like sardines into an overloaded coach. Some waiting could not get in. I think this is not acceptable given the price we are paying. I suggest you increase the number of buses dropping on and off."October 7, 2015
"Service is good. Location a bit out of the way which burns time. Not ideal for business men."October 6, 2015
"Brilliant from start to finish, all worked like clockwork, with good efficient customer service with a smile."October 6, 2015
"Arrived, parked, booked in at reception and was on the minibus on the way to Gatwick South within 5 minutes. On the return, we waited 15 mins from when I phoned after collecting the luggage until we were on the minibus back to the car park. Took a minute to get the car keys from reception and straight to the car, which was located literally 10 yards from reception. Very pleased with overall cost and the service provided."October 4, 2015
"East to find, staff pleasant on arrival and when returning."September 30, 2015
"Prompt and efficient service, professional and courteous. Will use again"September 29, 2015
"Very helpful staff. Fast and reliable service."September 9, 2015
"Excellent service all round including quick and efficient transfers to and from Gatwick."September 8, 2015