APH Gatwick reviews
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Here are some comments that our customers have made about APH Gatwick
Surprisingly very impressed - got a really good deal -half the price of on airport parking so was slightly worried but it was one of my better decisions. Easy directions and in fact as you use junction 10 of the M23 instead of the usual junction 9 there were no queues to get off the motorway coming south whereas on a Monday morning the queue to exit Junction 9 was long so I was relieved to whizz past! There was an easy check in and the coach left within a few minutes of us getting on. The pick up was also fine with just a 5 min wait and the driver even picked up the cases for us. Polite check in staff too and the car started so all in all I will certainly use APH again.
March 3, 2019
I would like to say a big thank you to Lucy Cook & everyone at APH, when I pick up my car in the late evening I left a parcel in the toilet. It wasn't till we got home in the early hours that I realised I had left it behind. Luckily, when I phoned them up someone had handed it in, they took my details & within a couple of days it arrived home. So a BIG THANK YOU TO LUCY COOK & ALL AT APH
January 25, 2019
Fantastic, staff excellent, safe and secure parking. Shuttle bus takes you straight to terminal and there when you return. Brilliant, will definitely be using them again. No hassle, brilliant
January 23, 2019
From booking through to collecting my vehicle, an effortless excellent seamless service. All communications and staff were more than helpful was amazed at how quickly everything was happened. Very well organized! Thank you very much and will definitely recommend / use again.
December 11, 2018
Always use APH, used them first in 2000 and not used anyone else but them, always so easy to check in and check out, it this time we booked a hotel as well and can’t believe what we got for the price would definitely recommend, we stayed at Crowne Plaza Felbridge Gatwick and would definitely book again.
September 23, 2018
Booked for 8 days then needed to change the booking to 7 days but inclusive of the days I was already booked but they wouldn't change the dates or cancel the booking. The woman in question said that I could not turn up a day late my space would not be there even though I paid. So I tried to cancel the Paypal payment via my bank which worked but they still invoiced Paypal so now I have to pay for a space that was not used and was supposed to be canceled as I had to make other reservations. The woman on customer service was very unhelpful. I wouldn't use this company again due to this experience.
September 10, 2018
My return flight to Gatwick was delayed and diverted by the airline for 11 hours. After 26 hours with no sleep, I went to pick up my car and was charged for being late. I had no issue with the charge, but had a massive issue with the employee who said not their issue, was rude and abrasive. Not a friendly firm.
August 22, 2018
Easy to drop car off, waiting 2 mins for bus to terminal, friendly helpful driver. Similar on way back, waited 1 min for bus, driver lifted our cases in.... Excellent service to get key and car back. Only downside is the distance from the airport but that's why the pricing is good.
August 19, 2018
Easy to find and the transfers are regular and quite quick, but be careful. Hidden in the T&Cs is a clause that unless you pay £5 and ask them to inspect your car they won't accept responsibility for any damage that happens while they are looking after it. It's not offered in the on-line booking process, nor when you check your car in. It's fairly fundamental to the service they provide so why is it so obscure? I would have paid it. Instead I have four new door scratches picked up over a stay of 11 days.
August 6, 2018
Just used APH, could not fault them, easy to find, was checked in with in seconds, straight on the bus which all drivers were very friendly and helpful. Made the whole experience so easy and stress free. Would highly recommend them
July 8, 2018
We were very happy with the service we received, the driver of the bus was so nice helping people with their suitcases.
We would definitely use this service again if we have a flight from Gatwick.
May 27, 2018
The most shoddy airport parking company I've encountered. £1000 worth of damage done to my car, breaking parts inside my car as well as cracking my rear bumper. Whilst not directly admitting fault they asked for a quote. A £1000 quotation was sent to them and now they've gone quiet, ignoring my calls and emails. Seems I have to take them to court now which is an inconvenience to say the least, but it's the principal of it all. Utter cowboys and if you have a half decent car then I'd advise you not leave it under the 'care' of this company.
May 26, 2018
I was extremely satisfied with your services both at the Check in desk, and the coach left very quickly. We were soon at the Airport drop off point where the Driver pointed out the Pick Up along the same area. Our return trip was just as smooth and the driver was very obliging helping us on with our cases and a speedy trip back to base. Many thanks.
May 3, 2018
I was great, i was impressed by the driver helping passengers. Although the waiting time on the way back at the airport was a little longer than 10 minutes, but still happy with the service.
April 9, 2018
This was a very slick operation and we were very impressed and pleased with the service. All personnel, from bus drivers to reception staff were friendly, helpful and efficient. I will use again - definitely.
April 5, 2018
I have used aph mulitple times and cant fault them. The staff are always friendly and we have never had to wait for a coach to the airport they are so regular.
April 2, 2018
Will never use again, 6 month old car, and when I collected it after a 2 week holiday there was a chip on the door. I reported it immediately, they come out to look at it, after filling forms in and taking photos they said they would be in touch in about 7 days. Then you get a letter advising me that I should of ask them to inspect my car when I dropped it off, and there is a notice in their office advising customers of this, although not at any time did any one point this out to me when I dropped my car of. If I had been informed of this I would of took them up on it, why wouldn't you. Handy little get out clause they work there.
March 30, 2018
Easy to find and easy to check the car in, although the host could have been smiley. Bus driver to the airport was very happy and helped with the cases. Pick up was good at the end of the holiday albeit the North Terminal was closed and we had to get a shuttle to the South Terminal. Would definitely use again.
March 23, 2018
Unfortunately had to cancel my booking. Despite reservation on my part (and a change of bank details) there was absolutely no problem at a problem at all in a refund being made to me.
Will use again
March 19, 2018
Once again we used APH and they were reliable, friendly and efficient as usual.
February 23, 2018
No problems we were not disappointed, all the staff provided a pleasant service.
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February 5, 2018