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APH Gatwick reviews

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Here are some comments that our customers have made about APH Gatwick

Showing 1 to 30 of 766 1 2 3 4 5 6 7 8 9 10 ...
5

"Just used APH, could not fault them, easy to find, was checked in with in seconds, straight on the bus which all drivers were very friendly and helpful. Made the whole experience so easy and stress free. Would highly recommend them"

July 8, 2018
5

"Very good staff, safe parking, no issues with the car."

June 19, 2018
5

"We were very happy with the service we received, the driver of the bus was so nice helping people with their suitcases.
We would definitely use this service again if we have a flight from Gatwick."

May 27, 2018
1

"The most shoddy airport parking company I've encountered. £1000 worth of damage done to my car, breaking parts inside my car as well as cracking my rear bumper. Whilst not directly admitting fault they asked for a quote. A £1000 quotation was sent to them and now they've gone quiet, ignoring my calls and emails. Seems I have to take them to court now which is an inconvenience to say the least, but it's the principal of it all. Utter cowboys and if you have a half decent car then I'd advise you not leave it under the 'care' of this company."

May 26, 2018
5

"Great service, easy to use and would definitely use again."

May 13, 2018
5

"I was extremely satisfied with your services both at the Check in desk, and the coach left very quickly. We were soon at the Airport drop off point where the Driver pointed out the Pick Up along the same area. Our return trip was just as smooth and the driver was very obliging helping us on with our cases and a speedy trip back to base. Many thanks."

May 3, 2018
4

"I was great, i was impressed by the driver helping passengers. Although the waiting time on the way back at the airport was a little longer than 10 minutes, but still happy with the service."

April 9, 2018
5

"All good!"

April 5, 2018
5

"This was a very slick operation and we were very impressed and pleased with the service. All personnel, from bus drivers to reception staff were friendly, helpful and efficient. I will use again - definitely."

April 5, 2018
5

"I have used aph mulitple times and cant fault them. The staff are always friendly and we have never had to wait for a coach to the airport they are so regular."

April 2, 2018
1

"Will never use again, 6 month old car, and when I collected it after a 2 week holiday there was a chip on the door. I reported it immediately, they come out to look at it, after filling forms in and taking photos they said they would be in touch in about 7 days. Then you get a letter advising me that I should of ask them to inspect my car when I dropped it off, and there is a notice in their office advising customers of this, although not at any time did any one point this out to me when I dropped my car of. If I had been informed of this I would of took them up on it, why wouldn't you. Handy little get out clause they work there."

March 30, 2018
5

"Easy to find and easy to check the car in, although the host could have been smiley. Bus driver to the airport was very happy and helped with the cases. Pick up was good at the end of the holiday albeit the North Terminal was closed and we had to get a shuttle to the South Terminal. Would definitely use again."

March 23, 2018
5

"Great service"

March 22, 2018
5

"Faultless"

March 21, 2018
4

"Very helpful bus driver"

March 20, 2018
5

"Unfortunately had to cancel my booking. Despite reservation on my part (and a change of bank details) there was absolutely no problem at a problem at all in a refund being made to me.

Will use again"

March 19, 2018
4

"Once again we used APH and they were reliable, friendly and efficient as usual."

February 23, 2018
5

"No problems we were not disappointed, all the staff provided a pleasant service.

(Your e-mail messages are difficult to read as they are overprinted paragraphs!)"

February 5, 2018
1

"Absolutely dreadful service. I decided to pay extra and use the Hilton at Gatwick and the APH carpark for the week of my holiday. The price was £100 more than it would have been if I used the Holiday Inn but as a special treat to my family I thought it would be worth it. It was a terrible experience, the carpark said that I hadn't paid and the Hilton said that I had only booked one room instead of the two which I had booked and paid for. But as APH did not send me a breakdown of the carparking and hotel rooms I had booked and paid for through them I had no proof when up against an unbelieving receptionist in the the carparking and hotel reception. And to cap it all customer services at APH seem to be blaming me for their mistakes... AVOID AT ALL COSTS"

January 26, 2018
2

"The bus stop for drop-off and pick-up is a long walk to and from the departure and arrival doors. We had to wait a long time for the shuttle bus."

January 23, 2018
5

"I've used APH on 2 separate occasions and both times I have been extremely happy with the service. The staff are really polite and the transfer drivers are really helpful ! Will 100% use APH again."

January 16, 2018
1

"I booked parking with APH on the Internet about 10 days prior to this morning's intended flight When I entered Reception this morning at 3 minutes after 7.00 am my main concern was to confirm quickly that I was in the right place as my Check-In deadline was 08.00 hours at the North Terminal. The unsmiling formidable receptionist initial response was to assert that there was no booking for me. I told her I booked through 'Looking4Parking' whereupon she scoffed that they always use Christian names for starters disparagingly admitting eventually that I had a booking. The waiting bus I acknowledged when entering reception had by now closed its doors and left for the airport. Once I had been processed and 'directed' to place a white docket with my ignition key on the driver's seat of my vehicle, I boarded the next bus and proceeded to wait an inordinate amount of time for the driver to consider he had sufficient passengers to begin the journey. After the driver dropped off initially at the South Terminal it took a total of 54 minutes to travel the short distance from APH Snowhill, Crawley to North Terminal Gatwick. I missed my Easy Jet flight by a matter of minutes. The formidable woman seeing me return prematurely showed no concern whatsoever! I will not be using APL again and will warn my friends and contacts on the risks they take with both the unnecessarily unpleasant experience and the possible outcomes."

January 16, 2018
5

"Very friendly and helpful drivers who helped with the luggage without being asked. Competitive price especially as I had a pre-Christmas discount. Straightforward procedure to book in."

January 14, 2018
5

"Couldn't fault anything, quick efficient drop off and collection, no queuing. Transfer drivers so welcoming and assisted with baggage no problem at all attitude, they were a credit to the company."

January 2, 2018
5

"This is the 2nd time we have used APH Gatwick and I have to say all of the staff are very friendly, efficient and helpful. the shuttle bus to and from the airport is very frequent and the drivers are always more than happy to help with your bags.
Will not hesitate to use them again."

December 27, 2017
5

"As excently efficient as ever."

December 10, 2017
5

"I would like to recommend APH Gatwick to all. It was very professional and high-quality service starting from the office - key collection to bus service. On the way to airport bus driver helped us to put baggage inside the bus. Very polite and kind man. On the way back from the airport to parking, we had nice chat with a bus driver and as well he assisted us with baggage. it was on 28 October 2017. I wish I could remember his name...I remember his commitment to his job. Even when we stopped at the 2nd bus stop, he took his time to organize luggage trolleys on the bus stop."

November 18, 2017
5

"Customer service throughout was excellent. The price for parking for the duration of our holiday was very reasonable. Confirmation of the booking, instructions on the day and directions to the car park were excellent. The Reception area is right next to the shuttle bus which takes you directly to the Gatwick Terminal. Customer service was swift and efficient. The shuttle bus was there to transfer us immediately. I believe the buses run approximately every 20 minutes. Our return shuttle experience again was excellent. The driver was very helpful with the luggage. I will definitely be using this company again."

November 2, 2017
4

"We used APH for a long weekend. We opted for the transfer rather than meet and greet add it was half the price. We found the entire experience worked lime clockwork. I'd use them again"

October 31, 2017
4

"Your receptionist was very unfriendly. I had misplaced my ticket but had taken a picture of it on my phone and she abruptly said we don't accept pictures. Only when my wife came into the office she asked for our surname and registration number...after a long flight one does not need any hassle.
Apart from that the transportation was fine...coach driver very helpful."

October 20, 2017


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