Bristol WCP Park & Ride reviews
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Here are some comments that our customers have made about Bristol WCP Park & Ride
I had no problems with WCP. The reception was great and the driver was polite. I was the only person in the minibus, going and coming back from the airport was no trouble for them. From my experience, I would recommend WCP. I will continue using WCP in Bristol.
April 19, 2019
They left mud in my passenger side footwell. I have no idea how my car was used and I wouldn�t trust them again.
April 9, 2019
Unfortunately I have had a similar experience as many have had with this terrible company. My sincere advice is please avoid at all costs. If in any doubt after reading many poor reviews just look at their Terms and Conditions and that will tell you all you need to know that they are basically a bunch of irresponsible sharks who will damage your vehicle without giving you any reasonable recourse to the law. My vehicle was scratched in several places, one wing mirror bent back completely where they had hit something and the outside scratched and they zero'd the mileometer to prevent me seeing at a glance how many miles they had clocked up. (see other posts about them doing this to dash cam footage) The battery warning light came on when starting the ignition and it was clear to see why as the lights had been left fully on. They claim they take photos when you drop off but as you will see from their T and C's they will charge you to release these photos. I naturally complained at the time but was met with a barrage of verbal abuse and aggression from the female worker who became hysterical and shouted that I had racially abused her and attempted to stop me leaving by holding onto my door and then standing behind the vehicle. I remained calm at all times and did nothing to provoke this person who from the outset made her attitude very clear, she was confrontational, defensive to the point of aggressive and clearly had no idea how to deal with people.
March 18, 2019
Thought we�d try a different car park and they said it would take up to 20 mins for a bus to arrive when you phone from the airport. We phoned and were told it would be 20 minutes, it was actually nearly 30 and then they made us wait on the bus for 10 mins before leaving as they didn�t want to set off until the bus was full. Will be trying somebody else next time!
February 25, 2019
Avoid this company, we are a retired honest couple, who drove our car from Cornwall to WCP Bristol arriving in the early hours. no problems with the car at all, We handed our keys over and left for our holiday returning 12 days later to a car that we were reluctant to move let alone drive due to a loud grating noise coming from the front passenger wheel. We obviously went back into the office to ask what they had done to our car, were upon half a dozen people came out to have a look and listen and all with the company line that it was a technical issue or just wear and tear, not their problem, then they just walked back into the office, leaving us stranded with a damaged car they took no responsibility for the damage. The road upon which they park the cars is a very bumpy road and it is obvious they do not take enough care. When we did get the car to the garage the main spring had snapped, the mechanic said that there was a little bit of corrosion, but it had taken a right knock to snap it like that. According to WCP the contact we signed, does not cover any technical damage, so basically they can drive your car anyway they want as they take no responsibility at all.
February 15, 2019
Good price but found a very unfriendly lady when we did the check-in and also not very friendly staff at our return. The waiting time was also long enough and for whatever reasons we had to travel with an opened window. Not very happy so would not recommend.
January 16, 2019
Do not trust this company. Everything seemed to go OK, but after reviewing my dash cam, it appears they have deleted the footage during the time the car was with them. UNTRUSTWORTHY. AVOID.
November 28, 2018
Do NOT use this car park if travelling from M5 southwest! We followed directions sent from Ryanair-30 mile extra journey & not correct. Hardly any difference in price to Silver parking. Sent complaint to Ryanair requesting refund - no chance!
November 6, 2018
Landed at the airport in the evening and waited 35 minutes on hold for these con men to answer the phone. Myself and two other parties waited for over an hour in the cold for collection. One of the parties had a young child who was shivering, and we had a four hour drive ahead of us. Completely unacceptable. No apology or explanation offered, aside from a pitiful 'the phone didn't ring' excuse. Don't give me that crap, the FOUR of you in reception were clearly too busy p****** around playing video games to bother picking up. The buses of three of four other companies circled twice whilst we were on the phone. I'll be using one of those in future. Wish I had read the reviews in advance. Can only be thankful they didn't damage my car as they seem to have done to many others. STEER CLEAR!
October 10, 2018
Used WCP Bristol for our car 13th-24th August under my partners' name. We were advised the car was moved from reception to 200 yards away to the secure yard. Yet upon return our car had done 3 miles (I recorded the mileage). Left this comment on the WCP Facebook page, which was removed, and I'm now blocked from commenting on their page. Also got a scuff on rear bumper; can't prove it and expect nothing from them, but it wasn't there before. Wouldn't trust them as far as I can throw them tbh AVOID!!!
August 27, 2018
Cannot fault this company and their staff. The customer service was excellent.
On return from Bristol Airport to WCP parking one of my children left their rucksack with mobile phone and food in it on the shuttle bus. We didn't discover this until we arrived home unloading the car in Plymouth. Urgently we phoned WCP and spoke Rhiann who was very professional and helpful offering to post the item out of her own money as for obvious reasons the round trip would have taken us 4 hours. I said once posted if she would let me know the amount I would do a bank transfer reinbursing her, once posted she refused any money. Please once again thank Rhiann.
We will definately recommend this company and be using them again.
August 18, 2018
Very unprofessional! Please avoid and read all there previous replies on bad reviews.
August 16, 2018
Car was returned with smashed rear light and scuffed and dented bumper as a result of drivers moving cars around. The company will not except any liability and say that the damage must have been there beforehand. This is completely untrue.
I would tell people to avoid this place as I have seen many comments saying the same thing.
August 14, 2018
Absolutely terrible company! The worst service i have ever experienced! They damaged my car and denied all knowledge! They were supposed to take photos on arrival but refuse to send them to me as proof my car was not damaged on arrival! Very rude, avoid at all costs! You can see how aggressive they are by the replies they leave to bad reviews. Not professional.
August 14, 2018
Damaged my sister's car and won't take responsibility. They have obviously damaged someone else's car as the paint is on the car. Do not use these as they haven't even taken the photos they are suppose to.
August 14, 2018
Would not recommend poor service and a bumper scuff to put the icing on the cake! Whole service booked through looking4parking was very poor. I reported damage photos taken; company not interested; seeking legal advice on contractual duty of care appears to be an option.
July 7, 2018
used these for many years,never had any problems,cheap,cheerful,use 4 times a year and recommend to my mum.
July 1, 2018
On arrival I found it quite straight forward and helpful, I was told to let them now as soon as I landed on return so they can get my car ready from there compound. Today when I landed I rang them to let them know which where I was advised there will be a mini bus in approx 20 minutes. We had a slight delay waiting for luggage but 20-25 minutes later I was greated with a very rude abrupt driver, he said I was supposed to ring after I collected my luggage not before, he went on to say because we were late if the parking charge was more than a fiver we would be screwed! I corrected him politely and explained what I had been advised. He drove quite recklessly back to the compound far too fast and with his window wound down with no regard for his passengers.When back at the compound he opened the rear doors of the minibus and stormed off not offering to help unload the luggage. His customer service was very poor! Will never use again...
June 13, 2018
Used before and was late for my flight ,having to wait for a mini bus to take us to airport for over 20min , on return had to wait over 25min for collection , followed instructions to be told I missed a bus and would have to wait 20 min for next bus ,which turned up 25 min later when challenged service with reception told it was my fault as i should have rang after i collected my luggage which is exactly what we did
Bus will not wait more than 10 min due to car park charges , so you ring when pick up luggage however bus still takes between 20 min and 25 min no organisation or Blame taken and very rude 2nd chance not again !
Cheap yes Service No
book Silver car park
June 11, 2018
DO NOT USE THESE SCAMMING THIEVES
Having returned from a few days in France we got our car and noticed bumper cracked and displaced.So we reported it at cabin only to be be told damage was caused by ourselves. But they did say that we can view the incoming photos they had taken �50 for us to view damage that had been caused by them. The staff were very rude and smirking all the time knowing we could not win. Oh and surprisingly the MANAGER WAS ON HOLS AS HE ALWAYS IS WHEN COMPLAINTS ARE MADE. The photos were taken with a digital camera but guess what, the date and time were not on the photos ( handy eh). The woman behind the desk has absolutely NO social skills and the guy is just there to try and intimidate.Surely these people (company) must be investigated by regulatory body or watchdog it is nothing more than robbery. After 2 hours of arguing we had to leave as is probably the case for most other unfortunate individuals who have been SCAMMED by this disgusting company.As I said at beginning DO NOT USE THESE ROGUES. The place is so small I wonder where and who take the vehicles.
June 7, 2018
Booked parking for 6 days before hubby and I went to see friends and family abroad. Great service, everything went quick and smooth. The only one downside - they are quite far from the airport. Highly recommended! Happy use them again m
May 30, 2018
DO NOT USE!!!! I am only rating as one star as cannot rate as zero! They damage your car and don't admit it! We parked with WCP a few weeks ago and came back to find dent in the back of the car that we believe was not present when we left the car. Initially they were very nice and said they had photos they could check. However, when I followed up by e-mail they didn't answer my e-mails until I eventually got a message saying 'the damage was not there" when we left the car. However they refused to provide a copy of the photo and when I rang up said they would charge �50 to e-mail me a copy. I can only assume they are trying to cover up that they damaged my car. Tell all your friends - DO NOT USE!!!!
May 23, 2018
Avoid Avoid items stolen from vehicle while in there possessions pls do not get involved with these crooks
May 13, 2018
DO NOT USE!!
Dropped are car off no probs but on return we notice our car wasn't on the drive to go to the reception desk to be told one of there drives bumped our car into another car and the will fix it and have it with us by the afternoon...i week later there's a problem with are key and they will fix it but all this after 7 days days we get our car back to find our bumper not on properly and dents and straches and our number plate not screwed in probley.
Not happy with them and if u use them u could be coming home to a broken/damaged car.
April 11, 2018
Was nervous booking as read some bad reviews, but like anything there is always good AND bad but my experience was second to none parked up on arrival smooth exchange and straight on bus to airport. Same service on the return and was only me and my parter on the return journey, driver was really friendly no issues with car and also the driver gave us travelling advice to avoid busy peak time traffic. EXCELLENT service.
March 7, 2018
I booked this airport parking while booking my flights via Ryanair; wish I had done some research first. When I rang WCP park and ride to see if I could have a refund (only booked the day before) and explained the reason I did not feel comfortable leaving my car there I was told no! the person I spoke to on the telephone was, to say the least, abrupt and unhelpful. SO BE WARNED.
I have had to write off the cost I paid to WCP park and ride, as I was not prepared to take a risk leaving my car with them.
January 21, 2018
they had damage my car. After I returned to WCP car park, someone from reception told me that my car is on the way and will be here in 5 minutes, then the driver left my car on the exit, handled car key to me and said you need to leave right away as no space on car park. Theirs pick up car park is only for a few cars and very narrow. when I got home I have notice scratches and dent on side of my car, but they deny everything!!!
next time I rather pay a litle bit more for long stay car park by the airport.
DON'T USE THEM!!!
January 12, 2018
Unlike some other reviewers, we were transported to and from the airport and our car had suffered no damage whilst in WCP's hands. However I would never use them again! Why not? Their office/base was a small factory unit with parking for about 10 cars so we had no idea where our car would be left (it could be in a local street as far as we knew). I was asked to sign a disclaimer saying that they would not accept responsibility for any damage to the vehicle. When I questioned this, I was told they have insurance but if someone decided to jump up and down on the car, they wouldn't cover that. (Surely they have a duty of care). After a few minutes waiting, a very unkempt person strode from the back of the office and grunted something that the two of us and a young family did not understand. One of the receptionists told us to follow him with our luggage. The minibus was 13 years old, rusty, damaged and dirty. The driver was uncommunicative and abrupt. On our return, we followed the procedure and true to their word the minibus arrived within twenty minutes. The driver appeared much more approachable however there were three other people already on the minibus and the driver disappeared for five minutes with no explanation and arrived back with another person who he knew. He then proceeded to drive this person to another destination about two or three miles away in the opposite direction to the office ... again with no explanation. This time I noticed the rear view mirror was missing and polythene had been taped on one of the windows to help stop the draft. We were relieved to find our car intact having worried about it's security whilst we were away. For the sake of paying a few extra pounds, use another company which understands customer service and which will give you peace of mind whilst away.
December 2, 2017
I've been using WCP since 2012 and I have never had a problem with them.
Always on time and very professionals.
October 15, 2017
I have a small Travel agency and travel quite often for business and pleasure, In the past I used to take many modes of transport to get to Bristol Airport, Train, bus and even on occasion taking taxis. but for the last four years I have been using WCP Bristol. I can honestly say in all that time I have never had a bad experience, every time without fail I depart on time and within 15 minutes of arriving back there is someone to pick me up, I'm very happy with the coordination of the drop off and pick up, the chauffer's are always helpful and polite. My clients use the WPC service and also feel that it's first class service with very competitive prices. I will continue to use their service.
October 13, 2017