Stansted S.V.S Meet and Greet

Cannot even give them 1... AVOID THIS COMPANY AT ALL COSTS DAMAGE TO WINDOW SMASHED AND DENTS IN THE DOOR, TELL ME A STONE SMASHED THE WINDOW, AND THE DAMAGE ON DOOR ALREADY DONE, AND THAT I WAS TRYING TO PULL AN INSURANCE SCAM ON THEM...Man I spoke to STUART, VERY UNHELPFUL, SHOUTING AT ME,TELLING ME I WAS CALLING HIM A LIAR....WELL STUART, YOU ARE A LIE, AND NOW BY READING OTHER PEOPLE POSTS, YOU TOLD ME YOU HADN'T HAD A WINDOW SMASHED IN 8 years..SO YES YOU DEF A LIAR...OUR CAR HAD LOADS MUD IN IT, AND SEEMED TO HAVE USED A LOT OF PETROL....I booked this company from UK PARK AND FLY, Thought it a good company, let’s see what they do about it, in between best I go to police...Criminal damage, using my car without my knowledge tut tut you going down!!!...I won’t rest to this is sorted...

Verified booking 18 Feb 2019

I wouldn’t even give this company 1 star; our brand new car 5 weeks old was returned with a hole punched into boot and scrapes along the bumper. They then have the front to say it was like that when received and that my husband signed docs to say so! Sorry to say the 3 other law abiding passengers would agree that there was no damage to car before it was taken nor were docs signed to say as such. This was clearly added after the event. To add insult to injury my husband's ray bans have also gone missing from car. The most dishonest company I’ve ever had the displeasure to deal with! Basically calling us liars. We will be involving the police. Unbelievable that a company thinks this is good practice.

Verified booking 29 Aug 2018

Use this service if you want your car used as a taxi whilst you are away. They used 200 miles of fuel, left receipts of trip in my glovebox to show their stupidity and damaged my child's car seat. They still haven't responded to my complaint and the fact that finding their details is near on impossible says it all. AVOID SVS, ORANGE MEET & GREET and any other under their ownership.

Verified booking 20 Aug 2018

To be honest the they were very friendly over the phone on arrival and return from my journey, however a week after using this service I received a parking ticket stating that my car was parked on Epping High street (40 mins drive from Stansted airport) roughly an hour after I dropped my car off with them. Mow I cannot get through to the company to sort this issue or have they replied to my emails. I will never be using their services again and I would warn anyone else from using them also. STAY AWAY from Stansted parking solutions - meet and greet or SVS abbreviated. I'm not sure why it is different but I believe they are the same company.

Verified booking 27 Nov 2017

My car was returned with missing passenger side mirror which has clearly been ripped off. Also it was very dirty on the inside and outside (including cigarette butts on the floor), although it was thoroughly cleaned the day before dropping it off at the airport. The driver who returned the car did not mention any damage to the car and walked off immediately. When I called the provider I was told that they will review the photos of the car taken (when I pointed out no photos were taken in front of me when I dropped off the car I was told that the procedure is to photograph the car once it is driven to the parking lot), but they are sure that the car was dropped off damaged. The quote for repair is £800 as it requires a whole new automatic, heated mirror and disassembling the door to install it. I have been insistent and finally managed to contact a man named Paul who had been very rude and abusive over email, insisting I've damaged the car. He sent me a photo of the damage with no date and time it was taken (the refuses to provide the information) and claims the damage I'm claiming is not the same (which doesn't even make sense). I have filed a police report and working with a lawyer to take it further as this level of dishonesty and lack of any ethics should no go unpunished. The worst service ever, unacceptable avoidance, I will never book again and will make sure to post this negative review everywhere I can.

Verified booking 1 Aug 2017

Worst experience ever. Our car was delivered late at night, where everything appeared fine. The guy that dropped it off couldn't leave quick enough and vanished into the distance, which raised suspicion. Upon closer inspection, the left hand side of our car was scratched and dented. Obviously, fuming, no one could help us until Monday morning (landed late Saturday). The company did not accept any responsibility and refused to help us. We were then sent images of the damage, stating that it was already there. The damage was definitely not there. We later found out that those pictures were taken 3 hours before the drop off (extracted information from the file). SVS still didn't accept responsibility and it ended up costing us £500 in excess to get the car fixed, a bill which totalled £2900 in damages. An awful experience.

Verified booking 19 Mar 2017

Excellent service. Met on time at both departure and return by very pleasant people.

Verified booking 22 Jan 2014

Absolutely wonderful. It was so quick when we came out, we could not believe it. Thank you. I am sure it has taken half an hour off our time to be home. Thank you. I would recommend and we will certainly use again if the price is right!

Verified booking 22 Jan 2014

Reasonable price & excellent service both ways. Recommended

Verified booking 19 Jan 2014

Excellent, would definitely use again.

Verified booking 13 Jan 2014