Stansted SMG Meet and Greet
“ Excellent service, very friendly. Car was there within 5 minutes of collecting our bags from return flight. Would def. use SMG again.” - Tim Logan
You MUST call the number on your confirmation or the number on your confirmation when you are approximately 15 minutes from Stansted and the representative will guide you to the drop off point.
If you are early we will endeavour to accommodate your new arrival time. A minimum of 30 minute's notice is required. If you do not call us and arrive before your booked arrival time we cannot guarantee that a driver will be there to meet you. If you arrive in the Car Park before your agreed arrival time you will be subject to Short Stay Car Park charges.
If you are running late you must call us at least 30 minutes prior to your booked arrival time. We will then endeavour to re-book a new arrival time, subject to an additional cost of £15. If you do not call us and arrive after your booked arrival time we cannot guarantee a driver will be available to meet you.
Returning to Collect Your Car
After collecting your luggage you must call us on the number on your confirmation or the number on your confirmation. If you only have hand luggage please call after clearing passport control. Remain inside the Terminal Building until you reach CHECK IN ZONE D. Proceed through the sliding glass doors opposite and take the RAMP DOWN to the RED SHORT STAY CAR PARK. At the bottom turn right and your vehicle will be waiting next to the RED BOLLARDS.
Your vehicle will be ready for collection approximately 30 minutes after your flight has landed. If for any reason you experience a delay after landing you must contact us. If no contact is received after one hour of landing a waiting fee of £7.50 per hour, or part thereof, will be charged. You are required, once all luggage has been collected to contact us. A waiting fee of £7.50 per hour, or part thereof, will be charged if the vehicle is not collected within 15 minutes from the time of your call.
You MUST call us on one of the numbers provided when you are approximately 15 minutes from Stansted. Our representative will guide you to the drop off point.
You will be met in the short stay car park. Please follow all the instructions on your voucher carefully.
Your vehicle will be parked in a secured compound. The area is fenced with security fencing and CCTV. All our drivers are fully insured.
Left my car with this meet and greet service at Stansted, this weekend just gone. When I left my car, it was with an eastern European man with a tracksuit on, why didn’t take any photos of my car, just took my keys and went. So I was rather concerned as to the whereabouts of my car all weekend. When I Came to pick the car up, I walked up to the car park barrier to wait as there was plenty to time. I saw my car being drove at speed along the road. The same driver, with tracksuit on, stopped when I waved him down, and I told him this was my car. He asked me why I was waiting at the barrier, to which I replied I had been waiting a long time. He swore a couple of “f” words at me, threw my keys at me and left my car at the car park entrance. A very unprofessional, third rate service. I use park and ride around once a month on average from Gatwick. I will never be using this service from Stansted again, and will not be recommending it to anyone. I was worried about the whereabouts of my car all weekend.
March 25, 2019
Avoid. This company are shocking. Customer service was poor. And after receiving my car back, my personal items were missing. Not cheap, not professional, not worth using.
October 31, 2018
Be wary of using this service if you have an evening flight - you end up paying a lot more than the advertised price! First you have to pay exit charges both ways for the short stay car park, which is at least £5 each way. I actually ended up paying £26 on the return as my flight was delayed and arrived at 2am rather than 11.40pm. The car park phoned to inform me they weren’t a 24 hour service so I could either wait until 4am when they opened again, with my 2 small children, or they could leave the car in the short stay car park at midnight and I could pay the cost. Nowhere in my email did it warn me that was a possibility even though I clearly stated my flight arrival time was nearly midnight. I regret not choosing one of the more expensive meet and greet options as it would have been cheaper in the long run. On the plus side, drop off was quick and easy.
September 2, 2018
Dreadful experience. Car delivered back to me 30 minutes after I called, covered in dust and bird excrement and with a broken driver's side mirror. No apologies or explanation - just rudeness and aggressive behaviour from one of the delivery drivers and inadequate customer service from their 'Customer Service Manager'. Avoid this company - there are much more professional ones around.
June 28, 2018
My car came back abused, misused, with the inside covered with mud and with frontal damage. The company deny all knowledge of the accident even though their driver did an inspection when we dropped the car off. Avoid this company at all costs and check the underlying limited company Whole Group Ltd (10481187) on UK Gov Companies House website for more information.
April 12, 2018
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