"I have used this carpark (Bellair / Callerton) before with no issues,
Arrived back this time, car was waiting to collect.
Noticed scratches and indentations on drivers door, reported to Admin who took photo's and filed incident report.
Received feedback 6 days later, supervisor claimed CCTV had monitored their operative marking the damage on their documentation. I asked to see the documentation but was refused. Supervisor said to come back and monitor the CCTV footage.
The car was dropped off at 10:30am, the marks would have been clear to see if the damage had been caused prior to drop off.
A No win situation I think...…...Will not be using their services again !!"
"Poor service yesterday returning to Newcastle late at night. No transfer bus even though flight had arrived at scheduled time, and had to ring to get one. Sign at bus stop said that site had CCTV monitoring, and when I pointed this out to the driver when he eventually arrived I was told that they were busy moving cars about for the morning. I reminded him that we, his customers, were standing in the freezing cold, to which I got no response. Unless you look after your customers you won't be very busy in future, because we'll just go somewhere else!"October 1, 2017
"Have used this VIP car park for about 4years now and no problem until our last visit turned up after or flight to collect our vehicle to find it was not parked in the usual place you collect it from to be told it was at the back of the car park then to find when we went to the vehicle it was not locked then to find the car had been damaged while been parked up at the airport to be told by a member of staff that as it's busy they have jockey staff in who don't care about customers vehicles my wife went into the office to complain the gentleman gave her a form to fill in he had what she thought was a job card with a picture of a car with our reg on and mileage and a circle on the door when she asked what the circle was she was told it was a mark on the car the car had no marks on it as we have only have the car two months and the circle on the card was not where the vehicle was damaged by the airport car park anyway my wife has rang to ask what is happening twice to be told the supervisor will look into when she asked to speak to a supervisor she was told they can't put her through to speak to him I am most disappointed as I have always been happy with the service"August 15, 2017
"We have used park and fly for a lot of years now at Newcastle and we would not think of parking any where else, 5 star firm."July 1, 2017
"The most convenient parking for Newcastle Airport, with an excellent shuttle bus service. A good price as well."May 10, 2017
"I always use this car park whilst away on our's holidays. The service is excellent with very polite, nice friendly staff who deliver a great service. Thank you & we'll see you again soon..."May 3, 2017
"I have often used Park & Fly at Newcastle Airport and have always found it satisfactory and certainly very convenient for the airport. It has always been competitively priced. Maybe it dropped a star on the last visit as we had to wait around 15 minutes for a pick up when we arrived, but of course it will depend on flight times and how busy they are. Overall, happy with the service and will use them again."April 8, 2017
"Very helpful and really pleasant staff, made you feel really welcome and the transfers were really simple and fast."April 5, 2017
"Very good service, easy to find and were there really quickly from me landing, only thing that would be better is if car was sat at reception waiting for you, it was raining and I had a 500m walk with my case. This was not a busy time it was 2200 at night and I was only one collecting a car"February 25, 2017
"Everything from staff to transport was good"February 3, 2017
"Everything went smoothly, both leaving and collecting the car, couldn't fault the service."February 1, 2017
"5 out of 5 again. GOLD STAR SERVICE. We had no wait leaving or returning, smooth transitions, friendly staff, spot on locaion"November 23, 2016
"Great transfer"October 22, 2016
"Very good and efficient."October 18, 2016
"Have used Park and Fly for twelve years and have always received polite and efficient service. However on returning to Newcastle Airport from our recent holiday we waited for 10 minutes for the bus to arrive along with other people from our flight , as I was in a wheelchair we had waited at the back of the queue so as not to hold people up getting on the bus we were then told by the driver in a very dismissive way we wouldn't fit on the bus and our party of three would have to wait for another mini bus to collect us. Park and Fly have flight numbers and numbers of people travelling and I had also informed the Company I was in a wheelchair, why the wait and why did they not send enough buses to accommodate everyone? No excuse for the rude driver!"September 6, 2016
"I've used Park & Fly on several occasions, but this time my one complaint was when I got my keys to pickup my car the lady didn't seem very interested in showing me exactly where it was, she just said it was 'number 20 round the back' I had to go and actually go looking for my car. I expected it to be parked outside the front of office the office, rather than behind it and along the back fence!!"August 22, 2016
"Good service. Pick up waiting on our return at 12.30 am on a freezing February morning was appreciated"February 29, 2016
"Terrible service, I paid £50.00 for the VIP service and flew back from holiday expecting to get straight into my car and drive home, instead the car wouldn`t start due to a flat battery. The car is only three years old and starts first time every time. The company admitted that they had driven the car 24hrs prior to me landing and it had started fine. However the battery was so flat that their jump start kit wouldnt even start it so i had to call out a recovery service, who confirmed that the battery was totally flat. Clearly it had been parked up with the lights left on. The company blamed the cold weather and refused to give me a refund, what a joke, will never use them again."February 17, 2016
"Returned from a holiday to a flat battery and the staff got me started and on my way. Can't praise them enough."February 14, 2016
"All ok"January 17, 2016
"Excellent service. No problems"December 20, 2015
"As always brilliant !! Always use you"December 10, 2015
"Great going out. Polite, helpful, speedy and efficient. Bit of a wait outside airport coming back but car was there and service just as polite and efficient."December 7, 2015
"Very efficient and quick"October 29, 2015
"On time with a smile"October 22, 2015
"All fine and efficient
Only downside is that toilet was a bit small you with no soap"
"We were picked up by a very pleasant bus driver who seemed very happy with his job , nice to be greeted this way at 11 pm after a flight , we use this company every time and never any bumps or scratches on our car ."September 12, 2015
"Excellent experience. Driver produced a small step to assist my dad getting in and out of the mini bus, which was appreciated. Our luggage didn't phase them; two bike boxes, 6 large suitcases and a wheelchair - no problem. Have no hesitation in recommending them to others."September 6, 2015
"Prompt pick up
Made our journey easy!"
"Excellent service. Straight forward. No waiting. Would not hesitate to recommend them."July 2, 2015