Luxury Chauffeur Service Manchester

Great system, polite and helpful drivers, will use this company again and again. 10/10

Great service - would use it again!dkc

On arrival the driver was with us in a matter of minutes after we had called to inform them that we were there. On return we called once we had all bags etc & were given clear instructions as to where to collect our car. We waited around 10 minutes after we had called on for the car to be brought back to us.

We experienced vile and aggressive behaviour from your return chauffeur. When phoning to confirm our arrival through customs I asked for a repeat of instructions where to meet our vehicle due to the noise of the airport. Unfortunately I still did not hear the final instruction, which was to go up to level 3. However, this was not too problematic because your chauffeur drove past where we were waiting and we ran to level 3. We got to the car and saw him looking for us so I said we’d been waiting in the wrong place and that I’d not heard his instruction correctly. His response was extremely rude and aggressive. I genuinely thought that if I’d stood my ground to defend my misunderstanding his additional reaction could have led to him being physically violent. This was a very disturbing and uncomfortable end to our holiday. I sincerely hope that you take notice of my concerns, which are genuine, and woukd like to think that you will seriously review your employees/ franchise’s customer service training so that other families do not experience the same behaviour. I will not forget this experience and will never use that service again.

Easy to use, no fuss service. No issues at all. Would recommend and use again.