"So disappointing this time. We have used them a couple of times before with no problem. Parked up on 2nd March 2016 no problem but on our return on 11th, as has already been mentioned on an earlier review, the bloke who picked us up was also manning the office. He left the mini van once we arrived back at the site with the doors open, and not a word, so we had to retrieve our own cases. He rushed to unlock the office doors and when we got inside, thrust the paper work at us and held the keys. When I questioned if I should be signing to say I'd checked that the vehicle was as I had left it, BEFORE I actually had, I was told that I had until I left the compound to check it over but he held onto the keys until I signed. I was told the car was on row c.
On eventually finding my car in the pouring rain we commented on the odd angle at which it was parked in relation to the others and with the passenger side facing away as we approached. On inspection we found a small but obviously fresh white chip to the passenger side back panel. We drove to the office and told the guy who apologised and said the manager was not in. He took pictures on his phone and assured us we were insured and to call back at 7.00pm. I took photos also of the damage, the office and of my husband and the driver entering the office as proof that we had not left the compound. Despite emailing the photos and phoning several times, we could not get a reply, obviously they had caller recognition. My husband phoned from his works land line and eventually spoke to the manager who basically said it was not their responsibility and they were not liable. She said there were no loose chippings there to cause it and seemed ruffled when we said it was quite obvious that a car door had been opened onto it.
I think maybe they nave had a change of ownership. I will NOT be using them again, I trusted them to be a reputable company who would look after my vehicle, I was paying for it to be kept in a safe place and that's the one thing they neither delivered on nor honoured. I DO NOT recommend this company."
"Had to walk to the far end of C row luckily it wasnt raining .I understood when booking it would more adjacent to reception.However we will probably use you again in May. CHEERS."March 19, 2017
"dropping the car off was trouble free and we a had a swift drop off at the airport. The return flight was met by the mini-bus which was waiting, very efficient. The downside was the van driver also did the office work to return our car. He was obviously rushed, having to return to the airport for more passengers. The problem we had was there was no information about where the car was parked. As the driver had to return to the airport this left me walking round the car park at 11 'o' clock at night looking for a black car. The paperwork should have said which bay it was parked in. Obviously this was an oversight and although a bit miffed at the time (2 hour flight delay) we would use again."March 12, 2017
"great experience as promised -- one small thing - on directiions map shows on left of road not right."March 11, 2017
"Very easy to use, shuttle to airport was very quick and virtually waiting for us on our return"February 28, 2017
"Very quick experience checking in. Coach ready to immediately take short drive to airport. On our return the coach was already waiting in car park so straight back to car. All staff very polite and helpful. Will definitely use again."February 16, 2017
"Very good service was not left hanging around even offer valeting service would highly recommend"February 12, 2017
"Excellent service thanks. No problems and did exactly what it said on the tin."January 27, 2017
"Good. Used them a few times now. Nothing to complain about."January 14, 2017
"No problems, very efficient service will use again"January 1, 2017
"X"December 31, 2016
"Extremely good service. Staff contact ( 3 different people ) all good and cheerful. Only comment ( and this is probably our inattention ) to make abundantly clear ( even if repetition ) the exact location for pick-up on return. But recommended as extremely good service."December 30, 2016
"The directions were clear, the reception very efficient, the ride to the airport short and speedy and the return collection likewise. Excellent service, than you"December 20, 2016
"Excellent service"December 5, 2016
"Friendly . Fast and reliable"November 26, 2016
"Excellent service would definitely use again"November 19, 2016
"excellent service, will use again if its same price but will always look for for the best price"November 6, 2016
"Good service both ends
Very short transfer approx 2 mins"
"Perfect from start to finish!"October 14, 2016
"Absolutely fine"October 14, 2016
"Easy to find , polite staff,fast service"October 11, 2016
"first class service the driver took us straight away from the centre then as we came out of the airport building the bus came round the corner ...what more could you ask for ??? and a very polite and helpfull driver brilliant ."October 7, 2016
"We were, at first, not comfortable with leaving the car and keys at the same location but found the whole experience was friendly, quick and efficient from getting directions to to the car parking area, the dropping off the car and getting to back from the airport. We will certainly be using the service again when we use Leeds Bradford."October 4, 2016
"Cannot fault either leaving or collecting car.
Transfer bus waiting for us at both ends"
"best service you can imagine."October 1, 2016
"The system worked well and the staff were helpful and friendly."September 29, 2016
"Brilliant no problem what so ever would definitely recommend using this service"September 18, 2016
"Very efficient service. Clean office and transfer vans. Would be happy to use them again."September 15, 2016
"Brilliant fast efficient service and very easy to find."September 12, 2016
"Generally a good experience, efficient. It would be helpful if a stand with the firm's name was at the airport so you know where to wait on the return journey. We did have to wait rather a long time on the return trip."September 11, 2016