Car Park Office
Travel Lodge
Povey Cross Road
Hookwood
Surrey
RH6 0BE
Distance to airport
Your car will be collected and returned outside the terminal.
Transfers from airport
No transfers required - you will be met at your departure terminal and again on your return.
Overview
Gatwick I Love Meet & Greet is a terminal parking service serving both Gatwick North and South. Drive to the designated Approved Operator area for your terminal, hand your car and keys to an I Love driver and walk into the terminal while your vehicle is parked for you.
There is no shuttle journey at either end of your trip, making it particularly useful if you are travelling with children, heavy luggage or simply want to minimise the distance between your car and check-in.
Why choose I Love Meet & Greet?
No shuttle required: hand your vehicle over close to the terminal and continue to check-in on foot.
Both terminals: the service operates from Gatwick North and South.
Gatwick Approved Operator: I Love is currently included in Gatwick Airport's Approved Operators Scheme.
Staff park for you: leave your keys and let the parking team take care of the vehicle while you are away.
Useful for comparing rates: the same underlying I Love operation is also sold through products from companies such as FHR and APH, so it is worth comparing prices and booking conditions.
How does I Love Meet & Greet compare with FHR Meet & Greet?
FHR Meet & Greet uses I Love Meet & Greet to provide the actual parking service. That means the handover, vehicle storage and return experience can be very similar even though the booking is sold under the FHR name.
Compare the live price, cancellation terms and rate conditions rather than assuming the two brand names mean completely different parking operations.
How does I Love Meet & Greet compare with APH Meet & Greet Forecourt?
APH Meet & Greet Forecourt is also currently fulfilled by I Love Meet & Greet. Both products therefore offer the same basic forecourt-style experience, serving North and South terminals without a shuttle.
If both appear for your dates, the price and booking conditions are likely to be more important than the name on the booking.
How does I Love Meet & Greet compare with I Love Park & Deliver?
I Love Park & Deliver uses the same parking operation but works differently on departure. With Park & Deliver you drive to the parking site and take a short shuttle to Gatwick, while your car is brought back to the terminal when you return. Meet & Greet gives you terminal handover in both directions.
Meet & Greet is the more convenient option. Park & Deliver may offer better value if you are happy to use a short shuttle at the start of your trip.
Directions
Please check your booking confirmation for details.
Follow signs to Gatwick Airport from all major roads.
On your way to the airport we ask that you call prior to arrival to confirm that you will be there at the time stated on your booking form, the driver can only wait for 20 minutes.
When you reach the Terminal the driver will help you with your baggage and store your car for you. You will be issued with a receipt which you must retain until you retain.
Arrival procedure
Please check your booking confirmation for details.
For North Terminal and South Terminal: Please call the number on your confirmation when you are 10 minutes from the airport. Follow signs to 'passenger drop off' at the North Terminal / South Terminal, keeping in the right hand land and head to the far end where a driver will meet you. Emergency number will be on your confirmation.
Once you have parked your car, a uniformed driver will come to meet you, take your car and keys and drive your car to their secure car park. In the meantime, you can take the 2-minute walk to check-in.
Return procedure
After collecting your luggage and clearing customs, call I Love Meet & Greet using the number supplied with your booking. Make your way back to the same Approved Operator meeting point used when you dropped off your vehicle. Your car will be returned to you there. Please do not call until you are ready to collect the vehicle, as waiting time in the terminal drop-off area is restricted.
Security
Vehicles are stored in secure parking facilities with CCTV, high-security perimeter fencing, controlled access and staff on site. I Love Meet & Greet is currently part of Gatwick Airport's Approved Operators Scheme.
Disabled facilities
This type of service is ideal for disabled travellers as there is no need for transfers.
Additional information
You must leave your vehicle key with the parking team. Standard cars and minibuses with up to 9 seats, including the driver, are accepted; taxis are not permitted. Make sure your booking contains the correct vehicle registration, flight details and departure and return terminals. If your outbound and inbound terminals are different, your vehicle can be returned to the terminal you arrive at.
If you return later than your booked parking period, I Love's current overstay charge is £15 per additional day, subject to change.
Gatwick Airport charges Meet & Greet operators for access to the terminal forecourts. I Love's current terms state that a £15 Gatwick Meet & Greet access fee is added to bookings. How this fee is displayed or included can vary depending on the booking company, so check the total price and your booking confirmation.
You do not need to print a permit for the dashboard, but have your booking confirmation available when you travel.
Airport Acess Fee
Except when booking with APH, price excludes £6.00 Airport Access Fee.
This fee is to cover the cost of charges now being levied to all Off Airport Meet and Greet operators at Gatwick for the use of the forecourts at drop-off and new designated collection areas within the short term car parks.
Hilton Package
Please check the supplier's website for details.
I Love Valet Parking Meet & Greet plus Car Wash
The I Love Valet Parking Meet & Greet plus Car Wash package offers Meet & Greet service with exterior car wash and inside vacuum.
I Love Gatwick to Heathrow
Please note this package is only suitable if your flight out is from Gatwick and you return into Heathrow at the end of your trip. You will be met on forecourt at Gatwick and your car will be returned at your return terminal at Heathrow.
On arrival at Gatwick, please follow the arrival instructions above.
Your return instruction when you return to Heathrow are as follows:
Once you have collected your luggage and are about to clear Customs, please call the number on your confirmation. The car park will pay for the first 15 minutes of parking but you will be responsible for any further exit fees.
Terminal 2 Returns:
Make your way to the same place where you dropped the vehicle off; Level 4 short stay car park, and the vehicle will be parked in Row B next to the lift/pay machines.
Terminal 3 Returns:
As you arrive in the arrivals, just before the exit door on the Right Hand Side, take the lift to Level 3 Short Stay Car Park, ROW "A".
Terminal 4 Returns:
As you exit the arrival Hall, cross the road directly towards the Short Stay Car park on the Ground floor. As you walk outside the Arrival building to the short stay car park, walk across to the other side of the car park right by the "pay machine" which is located next the pedestrian crossing. Your vehicle will be returned where the Black and White signs say "Off Air Meet & Greet" at the furthest point of the car park away from the Terminal building on the Right hand side.
Terminal 5 Returns:
Make your way to the same place where you dropped the vehicle off; Level 4 short stay car park, and the vehicle will be parked in Row "R" OR "S".
All Heathrow Short Stay Car Parks have a height limit. These are as follows:
Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in)
Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in)
Terminal 4 (Short Stay Car Park 4): Height limit: 2.0m (6ft 6in)
Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in)
Once your pre-booked parking period has commenced, any over stay will be charged at a daily rate of £15.00 payable to the chauffeur on collection of your car. If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00 is applied.
I Love Gatwick to Stansted
Please note this booking is only suitable if your flight out is from Gatwick and you return into Stansted at the end of your trip. You will be met on the Forecourt at Gatwick and your car will be returned at Stansted Airport terminal.
On arrival at Gatwick, please follow the arrival instructions above.
Your return instruction when you return to Stansted are as follows:
Please collect all your luggage and clear customs before calling the number on your confirmation (Option 1) to have your car delivered. It is essential to make your way to the forecourt, just outside the terminal doors and wait in Zone C by the flag poles to ensure a prompt delivery of your car. Please remain on the same level as departures. Due to new tariffs on the forecourt, your car is unable to be on the forecourt for more than 10 minutes so it is therefore essential you are ready to collect your car and exit the forecourt within the 10 minute period, otherwise you may be liable for any excess fees (£50 over 10 minutes).
On occasions the airport will make operational changes to the forecourt. You will be informed if this is the case when you call and our alternative return point is the Orange Short Stay Car park: When exiting the terminal turn left toward stairs go down one level to Orange Short Stay Car park. This car park has a 10 minute free period. It is therefore essential you are ready to collect your car otherwise you will be liable for any excess car park fees.
If you experience difficulties with their main contact number, please use the Emergency number on your confirmation to contact the drivers.
They do not accept licensed taxis, both private hire or hackney carriages.
I Love Meet and Greet - HI Express
Please check the supplier's website for details.
Gatwick I Love Meet & Greet reviews
4.5/5 from 89 verified reviews
These are reviews of Gatwick I Love Meet & Greet from customers who
booked through Airport Parking Shop and were invited to review their car park after their
parking stay had finished.
After a parking stay booked through us has finished, we email the customer an invitation to review the car park they used.
Reviews can only be submitted with a valid booking reference, so every review shown is from a verified booking.
We publish positive and negative reviews alike, and reviews are never edited. See our review policy for details.
These reviews are about individual car parks. Reviews of Airport Parking Shop as a service are collected separately, via Trustpilot.
Click a rating to filter reviews:
1
DG
David Gardner
Avoid! You would think that this meat and greet company would take care of the vehicles given to them for safe keeping, mine was absolutely covered in bird mess, never seen so much ever, on the roof, bonnet, doors, door handles, even on the wheels, absolutely everywhere. I now have permanent paint damage as a result. Trying to talk to the Complaints executive is like banging your head against the wall.
Verified booking 26 Mar 2019
5
AW
AMy walsh
Very easy to use
Verified booking 14 Sep 2018
5
JG
Jo Grout
We have never used this company before but we will never use anyone else again.For the same kind of price as taking your car to a car park and waiting for a bus and then doing the same thing in reverse, instead a phone call a few minutes from Gatwick had a very nice man waiting for us as we pulled up and within a couple of minutes we were in the terminal.Likeeise on our return,as usual delayed and tired about midnight a call from baggage arrivals had our car ready and waiting for us as we walked out.This is an excellent service.
Verified booking 26 Aug 2018
2
MB
Mr. T. Brown
Good service, until my car was returned completely PLASTERED with bird droppings. Driver said he hadn't noticed, but getting into the car suggested this was untrue, as there were significant droppings on three windows including front windscreen. Emailed to complain, but four days later no response, so guess I won't be using them again.
Verified booking 3 Aug 2018
1
KW
Karin Walsh
Very rude service. Kept waiting on arrival and return. Car was damaged, I was called a lier and told my photos showing it was fine when they picked it up were a basicly fake and that they had ones showing damage - these mysteriously were never sent to me. To make it worse they didn't, at any point, apologise for how I and my elderly mother were treated and spoken to. Worst service from any company in a very long time.
Verified booking 19 Jun 2018
5
MR
Mrs F Richardson
Brilliant and the service we got from FHR was 1st class.
Verified booking 1 Jun 2018
1
AA
Alice Aldridge
DO NOT USE THIS COMPANY. If they damage your car, which they did to ours, they will refuse to accept any liability in spite of their own photos showing that the damage was not pre-existing. The only way you will get the damage covered is if you go to the effort of suing them. They are fundamentally dishonest and their customer service is appalling.
Verified booking 15 May 2018
5
SH
Sara Hadfirlf
Excellent service prompt and couldn't fault it thank you
Verified booking 19 Feb 2018
1
E
Emily
We did meet and greet on our last trip which was amazing, I love meet and greet came up as the cheapest option so went with them for the first time looking forward to our trip. Wow... how stressful this actually turned out to be. Called the number several times 10 minutes before arrival but the phone line was dead. We arrived at Gatwick expecting someone to hopefully be there to help.. not a person in sight. Now calling their emergency number, 45 minutes late, we had to bite the bullet and park elsewhere. When we was in the terminal now 1 hour after our parking time, panicking incase we was late, we receive a call with no apaology and asking where we are. Fuming that they left us in the dark therefore making us arrange alternative last minute parking, which stressed us out before our trip away. We was refunded but will never book again and will pay the extra for a RELIABLE company. Awful service.
Verified booking 6 Dec 2017
3
AM
Abdul Mukid
When dropping my car off I had received great service, however when picking up my car the woman who served me was very rude. She did not smile and she seemed very impatient when I was looking for my ticket. I would have given a 5 if it hadn't been for her, he mood had ruined my day.
Avoid! You would think that this meat and greet company would take care of the vehicles given to them for safe keeping, mine was absolutely covered in bird mess, never seen so much ever, on the roof, bonnet, doors, door handles, even on the wheels, absolutely everywhere. I now have permanent paint damage as a result. Trying to talk to the Complaints executive is like banging your head against the wall.
Verified booking 26 Mar 2019