Gatwick Help-me-Park Meet and Greet Parking

Directions

If you are using satnav the postcodes are:
South Terminal: RH6 0NP
North Terminal: RH6 0PJ

South Terminal:
Call the number on your confirmation 10 mins before arriving at Gatwick e.g. M25/M23 junction. Drive onto the South Terminal at Gatwick Airport. Follow the signs for PASSENGER DROP OFF. Drive to the Orange Area at the far end and park in the last lay-bys marked Approved Operators. Your driver will find you.

North Terminal:
Call the number on your confirmation 10 mins before arriving at Gatwick e.g. M25/M23 junction. Drive onto the North Terminal at Gatwick Airport. Follow the signs for PASSENGER DROP OFF. Please be sure to take the right hand lane and park in the lay-bays marked Approved Operators. Your driver will find you.

Arrival procedure

Please call us on the number on your confirmation 10 minutes from the airport. Drive to the Passenger Drop-Off area and park in Approved Operator marked bays. We will find you.

VERY IMPORTANT

Attached to your voucher will be a permit - you need to PRINT THIS and take it with you to the airport.
This permit allows for the customer to alight on the forecourt area (the areas have been notified to you within your booking confirmation) and to do so within a 5 minute period, the permit does not allow indefinite parking on the forecourt area. If you have arrived too early or your meet and greet chauffeur is not awaiting on your arrival you may be asked to wait away from the terminal forecourt area. Customers who are seen to be waiting for over 5 minutes will be asked to move on by traffic wardens / marshals. Please note that only customers of approved valet parking companies may use this area.

Your Meet and Greet parking at Gatwick Airport is booked with an approved operator - ABC Gatwick. You are authorised to meet on the terminal forecourts at Gatwick Airport. If you are challenged by traffic wardens or marshals please state that your parking is with ABC Gatwick. Please only use Approved Operator signed parking bays at the terminal forecourt as detailed below.

Return procedure

Collect all your luggage from the carousel and clear customs. Call our 24/7 contact number the number on your confirmation. Follow your map we will give you to PASSENGER DROP OFF AND COLLECTION - it is sign posted. Your car will be returned to where you dropped it off.

Security

Car parks have the Park Mark Safer Parking Award. We have CCTV, 24 Hour security presence, secure fencing and alarmed offices.

Company address

Leylands Car Park
Broadbridge Lane
Smallfield
RH6 9RF

Additional information

IMPORTANT: Your car must display a valid tax disc and contain a valid tax disc for your return date; it must have has tyre tread on each tyre that is within the legal limit; it must NOT in any way be unsafe to drive; it must be under 5m in length (No LWB vans). If your vehicle does not meet this criteria the driver will NOT be able to take it and you will have to make other arrangements to park your car. No refund will be given in these circumstances.

The car park operates on an appointment based system and there are stringent no waiting restrictions at the airport. Please notify us of any changes to your itinerary as soon as possible. If you are early or late we will do our very best to accommodate you as quickly as we can.

Park Mark award

Help-me-park is a Gatwick Airport Approved Meet and Greet operator established in 2005 with both the ParkMark Award and the Buy with Confidence award (Trading Standards approved trader).

Where are the cars parked

At secure ParkMark Awarded car parks, including two within a mile of the airport and one 7 miles from the airport.

Total number of spaces at this car park

1500.

Hours of operation

24/7.

Dealing with customer complaints

Help-me-park drivers will inspect your car for pre-existing damage on collection. This is recorded on the Job Record Sheet a copy which can be requested at the time or is available to be photographed.

On return you are requested to check your vehicle. If you have any complaint it should be registered with the returning driver who will record details of the issue and give you our Complaints Procedure card. You will be asked to submit your complaint via email and this will be dealt with within their complaints procedure time scales.

The company aims to resolve all issues within a maximum of 20 working days.

Motorbike parking

Not available.

Vehicle restrictions

There are no height restrictions. Help-me-park does not accept any long wheel base vehicles i.e. nothing longer than a short wheel base transit. Help-me-park does not accept trailers.

Disabled facilities

Meet and greet parking is ideal for people with reduced mobility the vehicle is collected and returned to the PRM help points at both terminals.

Please remember: At the time of booking the flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance.

You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.

Drivers working for this car park

Average driver age

35-50.

Driver training

Help-me-park drivers receive full customer service training for the collection, return and driving of the customers' vehicles. All drivers are subject to a continuous assessment of their work and driving.

Are all drivers police checked

Yes.

Driver uniform

Help-me-park drivers wear black trousers and a white shirt with a blue tie with the company logo. The company logo is also on the left breast of their blue jumpers and yellow and on the back and left breast of blue and yellow coats. They will also be carrying a folder with your pre-printed paperwork ready for the collection of your vehicle.

A typical driver will be

Your driver should be prompt, polite and helpful. According to Help-me-park, all drivers have a good standard of English and are knowledgeable and keen to help.

Does the car park use self-employed drivers

Yes. The drivers, however, are not on duty for multiple companies at any time.

Driver insurance

All meet and greet drivers hold fully comprehensive insurance.

Public liability insurance

The company is covered up to £10,000,000.

How the workflow is managed

It is the company's policy to schedule staff to the amount of work at any time of day. However, there are many elements outside of the company's control that can affect the promptness of collection and return of your car such as local and motorway traffic conditions, veracity of clients arrival times and return flight landing times, baggage return delays etc. so the company appreciates customer understanding on these occasions.

How can a customer be assured their vehicle won't be used for unauthorised purposes

Help-me-park is a Gatwick Airport Approved Meet and Greet operator and holds the ParkMark Award and the Trading Standards Buy with Confidence accreditation. They are hard won accreditations and are essential to Help-me-park's credibility and mission statement to offer the best service for secure meet and greet parking at Gatwick.

Their car and key management systems are designed to provide the most secure storage and prevent unauthorised use of vehicles.

Help-me-park's drivers are recruited if their own values align with the company's which are teamwork, respect, integrity and professionalism.

Car relocation service

Help-me-park offers a transfer service between Heathrow and Gatwick. This will need to be booked directly with the company by telephone.

The most exotic car ever parked

The company has parked Ferraris, Bentleys, Rolls Royces, Maserati's, Porsches, Range Rovers etc.