Gatwick Help Me Park Meet and Greet Parking

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Gatwick Help Me Park Meet and Greet Parking logo
£ 38.50
last 7 days

Directions information

Directions

If you are using satnav the postcodes are:
South Terminal: RH6 0NP
North Terminal: RH6 0PJ

Please call the number on your confirmation 20 mins before arriving at Gatwick o let them know you are on your way.

South Terminal:
On arrival please follow the signs to the South Terminal. Drive to the drop-off area under the multi-storey car park. Keep in the right lane and drive over the third zebra crossing to the Orange Zone, then park in the Approved Operator bay where you'll be met by your driver.

North Terminal:
On arrival please follow the signs to the North Terminal. As you enter the terminal follow signs for Short Stay car park, to the drop-off area between the Sofitel hotel and Short Stay multi-storey car park. Keep in the right lane as you go round the Sofitel, then park in the Approved Operator bay where you'll be met by your driver.

Arrival procedure information

Arrival procedure

Once you have parked, the driver will collect your car from you and drive it to their secured car park. Please make sure you have your return flight time and number to hand, as you'll need to give them to your uniformed driver. Then, it's a short walk to check-in.

VERY IMPORTANT

Attached to your voucher will be a permit - you need to PRINT THIS and take it with you to the airport.
This permit allows for the customer to alight on the forecourt area (the areas have been notified to you within your booking confirmation) and to do so within a 5 minute period, the permit does not allow indefinite parking on the forecourt area. If you have arrived too early or your meet and greet chauffeur is not awaiting on your arrival you may be asked to wait away from the terminal forecourt area. Customers who are seen to be waiting for over 5 minutes will be asked to move on by traffic wardens / marshals. Please note that only customers of approved valet parking companies may use this area.

Your Meet and Greet parking at Gatwick Airport is booked with an approved operator - ABC Gatwick. You are authorised to meet on the terminal forecourts at Gatwick Airport. If you are challenged by traffic wardens or marshals please state that your parking is with ABC Gatwick. Please only use Approved Operator signed parking bays at the terminal forecourt as detailed below.

Return procedure information

Return procedure

On your return to Gatwick, please call Help Me Park on the number on your confirmation once you've collected your luggage to let them know your back. Your car will be returned to the same place you were met on arrival.

Security information

Security

Car parks have the Park Mark Safer Parking Award. We have CCTV, 24 Hour security presence, secure fencing and alarmed offices.

Departure information

Company address

Leylands Car Park
Broadbridge Lane
Smallfield
RH6 9RF

Departure information

Additional information

IMPORTANT: Your car must display a valid tax disc and contain a valid tax disc for your return date; it must have has tyre tread on each tyre that is within the legal limit; it must NOT in any way be unsafe to drive; it must be under 5m in length (No LWB vans). If your vehicle does not meet this criteria the driver will NOT be able to take it and you will have to make other arrangements to park your car. No refund will be given in these circumstances.

The car park operates on an appointment based system and there are stringent no waiting restrictions at the airport. Please notify us of any changes to your itinerary as soon as possible. If you are early or late we will do our very best to accommodate you as quickly as we can.

Departure information

Park Mark award

Help-me-park is a Gatwick Airport Approved Meet and Greet operator established in 2005 with both the ParkMark Award and the Buy with Confidence award (Trading Standards approved trader).

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Where are the cars parked

At secure ParkMark Awarded car parks, including two within a mile of the airport and one 7 miles from the airport.

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Total number of spaces at this car park

1500.

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Hours of operation

24/7.

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Dealing with customer complaints

Help-me-park drivers will inspect your car for pre-existing damage on collection. This is recorded on the Job Record Sheet a copy which can be requested at the time or is available to be photographed.

On return you are requested to check your vehicle. If you have any complaint it should be registered with the returning driver who will record details of the issue and give you our Complaints Procedure card. You will be asked to submit your complaint via email and this will be dealt with within their complaints procedure time scales.

The company aims to resolve all issues within a maximum of 20 working days.

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Motorbike parking

Not available.

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Vehicle restrictions

There are no height restrictions. Help-me-park does not accept any long wheel base vehicles i.e. nothing longer than a short wheel base transit. Help-me-park does not accept trailers.

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Disabled facilities

Meet and greet parking is ideal for people with reduced mobility the vehicle is collected and returned to the PRM help points at both terminals.

Please remember: At the time of booking the flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance.

You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.

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Drivers working for this car park

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Average driver age

35-50.

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Driver training

Help-me-park drivers receive full customer service training for the collection, return and driving of the customers' vehicles. All drivers are subject to a continuous assessment of their work and driving.

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Are all drivers police checked

Yes.

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Driver uniform

Help-me-park drivers wear black trousers and a white shirt with a blue tie with the company logo. The company logo is also on the left breast of their blue jumpers and yellow and on the back and left breast of blue and yellow coats. They will also be carrying a folder with your pre-printed paperwork ready for the collection of your vehicle.

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A typical driver will be

Your driver should be prompt, polite and helpful. According to Help-me-park, all drivers have a good standard of English and are knowledgeable and keen to help.

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Does the car park use self-employed drivers

Yes. The drivers, however, are not on duty for multiple companies at any time.

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Driver insurance

All meet and greet drivers hold fully comprehensive insurance.

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Public liability insurance

The company is covered up to £10,000,000.

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How the workflow is managed

It is the company's policy to schedule staff to the amount of work at any time of day. However, there are many elements outside of the company's control that can affect the promptness of collection and return of your car such as local and motorway traffic conditions, veracity of clients arrival times and return flight landing times, baggage return delays etc. so the company appreciates customer understanding on these occasions.

Departure information

How can a customer be assured their vehicle won't be used for unauthorised purposes

Help-me-park is a Gatwick Airport Approved Meet and Greet operator and holds the ParkMark Award and the Trading Standards Buy with Confidence accreditation. They are hard won accreditations and are essential to Help-me-park's credibility and mission statement to offer the best service for secure meet and greet parking at Gatwick.

Their car and key management systems are designed to provide the most secure storage and prevent unauthorised use of vehicles.

Help-me-park's drivers are recruited if their own values align with the company's which are teamwork, respect, integrity and professionalism.

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Car relocation service

Help-me-park offers a transfer service between Heathrow and Gatwick. This will need to be booked directly with the company by telephone.

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The most exotic car ever parked

The company has parked Ferraris, Bentleys, Rolls Royces, Maserati's, Porsches, Range Rovers etc.

Departure information

Help-me-Park Meet & Greet - Non Flexible

This product cannot be cancelled or amended and once booked cannot be refunded.

Distance to airport

You will be met at the airport.

Transfers from airport

Transfers are not required.

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Gatwick Help Me Park Meet and Greet Parking reviews

Our average review score for Gatwick Help Me Park Meet and Greet Parking is 4.5 from 35 reviews.
4
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A very easy and convenient way of leaving your car at Gatwick. The collection and return of my car was simple with good communication and friendly drivers. Wouldn’t hesitate to use again

November 22, 2018
1
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A sham! Still waiting 20 minutes after arrival at the drop off bay Gatwick SOUTH terminal for a representative to arrive & collect our car. Phoned 20 minutes in advance as requested. Phoned again 10 minutes after arrival to be told it would be another 15-20 mins before someone would arrive to meet us. 40 MINUTES standing waiting in the cold watching everyone else go into the terminal. Thank goodness we don’t have small kids or babies hanging around with us.

November 8, 2018
5
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Great service. Very responsive.

October 24, 2018
5
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Excellent uncomplicated service from pick up to drop off. Instructions were clear, car was picked up within 10 minutes and same on the way back. Car was same as when dropped off (no extra mileage, scratches, mud etc). Both drivers were courteous and friendly and paper work was minimal. It wasn't the cheapest parking but you get what you pay for and the service was 100%. Would definitely use again and would definitely recommend.

September 17, 2018
3
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DO NOT USE!!! Damage was done to the inside of my car whilst in there care, because I didn’t notice it at one in the morning before driving off (no one said to check over every inch of my car, in fact didn’t ask me to check it at all) they will not take responsibility for the damage! Really bad customer service took too long to even contact me back about the damage and all I received was an email telling me they do not accept the damage that was caused because I had driven out of the pick up point! Absolutely disgusting

September 3, 2018