Gatwick Help Me Park Meet and Greet Parking
“ This is probably the tenth meet and greet company we have used at Gatwick and I have to say probably the best. The service was prompt, efficient, and friendly and we will certainly be using them again.” - Peter Davis
Directions
If you are using satnav the postcodes are:
South Terminal: RH6 0NP
North Terminal: RH6 0PJ
Please call the number on your confirmation 10 mins before arriving at Gatwick e.g. M25/M23 junction.
South Terminal:
On arrival please follow the signs to the South Terminal. Follow the signs for PASSENGER DROP OFF. Drive to the Orange Area at the far end and park in the last lay-bys marked Approved Operators. Your driver will find you.
North Terminal:
On arrival please follow the signs to the North Terminal. Follow the signs for PASSENGER DROP OFF. Please take the right hand lane and park in the lay-bays marked Approved Operators. Your driver will find you.
Arrival procedure
Once you have parked, the driver will collect your car from you and drive it to their secured car park. Please make sure you have your return flight time and number to hand, as you'll need to give them to your uniformed driver. Then, it's a short walk to check-in.
VERY IMPORTANT
Attached to your voucher will be a permit - you need to PRINT THIS and take it with you to the airport.
This permit allows for the customer to alight on the forecourt area (the areas have been notified to you within your booking confirmation) and to do so within a 5 minute period, the permit does not allow indefinite parking on the forecourt area. If you have arrived too early or your meet and greet chauffeur is not awaiting on your arrival you may be asked to wait away from the terminal forecourt area. Customers who are seen to be waiting for over 5 minutes will be asked to move on by traffic wardens / marshals. Please note that only customers of approved valet parking companies may use this area.
Your Meet and Greet parking at Gatwick Airport is booked with an approved operator - ABC Gatwick. You are authorised to meet on the terminal forecourts at Gatwick Airport. If you are challenged by traffic wardens or marshals please state that your parking is with ABC Gatwick. Please only use Approved Operator signed parking bays at the terminal forecourt as detailed below.
Return procedure
Please check your booking confirmation for details.
On your return to Gatwick, please call Help Me Park on the number on your confirmation once you've collected your luggage to let them know your back. Your car will be returned to the same place you were met on arrival.
Security
Car parks have the Park Mark Safer Parking Award. We have CCTV, 24 Hour security presence, secure fencing and alarmed offices.
Company address
Leylands Car Park
Broadbridge Lane
Smallfield
RH6 9RF
Additional information
IMPORTANT: Your car must display a valid tax disc and contain a valid tax disc for your return date; it must have has tyre tread on each tyre that is within the legal limit; it must NOT in any way be unsafe to drive; it must be under 5.2m in length (No LWB and MWB vans); it should have the correct level of engline fluids and have sufficient petrol as it is parked off airport. If your vehicle does not meet this criteria the driver will NOT be able to take it and you will have to make other arrangements to park your car. No refund will be given in these circumstances.
The car park operates on an appointment based system and there are stringent no waiting restrictions at the airport. Please notify us of any changes to your itinerary as soon as possible. If you are early or late we will do our very best to accommodate you as quickly as we can.
If you are delayed on return, extra days parking are charged at £10 per day.
Park Mark award
Help-me-park is a Gatwick Airport Approved Meet and Greet operator established in 2005 with both the ParkMark Award and the Buy with Confidence award (Trading Standards approved trader).
Where are the cars parked
At secure ParkMark Awarded car parks, including two within a mile of the airport and one 7 miles from the airport.
Total number of spaces at this car park
1500.
Hours of operation
24/7.
Dealing with customer complaints
Help-me-park drivers will inspect your car for pre-existing damage on collection. This is recorded on the Job Record Sheet a copy which can be requested at the time or is available to be photographed.
On return you are requested to check your vehicle. If you have any complaint it should be registered with the returning driver who will record details of the issue and give you our Complaints Procedure card. You will be asked to submit your complaint via email and this will be dealt with within their complaints procedure time scales.
The company aims to resolve all issues within a maximum of 20 working days.
Motorbike parking
Not available.
Vehicle restrictions
There are no height restrictions. Help-me-park does not accept any long wheel base vehicles i.e. nothing longer than a short wheel base transit. Help-me-park does not accept trailers.
Disabled facilities
Meet and greet parking is ideal for people with reduced mobility the vehicle is collected and returned to the PRM help points at both terminals.
Please remember: At the time of booking the flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance.
You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.
Drivers working for this car park
Average driver age
35-50.
Driver training
Help-me-park drivers receive full customer service training for the collection, return and driving of the customers' vehicles. All drivers are subject to a continuous assessment of their work and driving.
Are all drivers police checked
Yes.
Driver uniform
Help-me-park drivers wear black trousers and a white shirt with a blue tie with the company logo. The company logo is also on the left breast of their blue jumpers and yellow and on the back and left breast of blue and yellow coats. They will also be carrying a folder with your pre-printed paperwork ready for the collection of your vehicle.
A typical driver will be
Your driver should be prompt, polite and helpful. According to Help-me-park, all drivers have a good standard of English and are knowledgeable and keen to help.
Does the car park use self-employed drivers
Yes. The drivers, however, are not on duty for multiple companies at any time.
Driver insurance
All meet and greet drivers hold fully comprehensive insurance.
Public liability insurance
The company is covered up to £10,000,000.
How the workflow is managed
It is the company's policy to schedule staff to the amount of work at any time of day. However, there are many elements outside of the company's control that can affect the promptness of collection and return of your car such as local and motorway traffic conditions, veracity of clients arrival times and return flight landing times, baggage return delays etc. so the company appreciates customer understanding on these occasions.
How can a customer be assured their vehicle won't be used for unauthorised purposes
Help-me-park is a Gatwick Airport Approved Meet and Greet operator and holds the ParkMark Award and the Trading Standards Buy with Confidence accreditation. They are hard won accreditations and are essential to Help-me-park's credibility and mission statement to offer the best service for secure meet and greet parking at Gatwick.
Their car and key management systems are designed to provide the most secure storage and prevent unauthorised use of vehicles.
Help-me-park's drivers are recruited if their own values align with the company's which are teamwork, respect, integrity and professionalism.
Car relocation service
Help-me-park offers a transfer service between Heathrow and Gatwick. This will need to be booked directly with the company by telephone.
The most exotic car ever parked
The company has parked Ferraris, Bentleys, Rolls Royces, Maserati's, Porsches, Range Rovers etc.
Help-me-Park Meet & Greet - Non Flexible
This product cannot be cancelled or amended and once booked cannot be refunded.
Distance to airport
You will be met at the airport.
Transfers from airport
Transfers are not required.
1
Ann Murphy
Do not use. It took one and a half hours for someone to answer the phone on a cold February morning.
March 22, 2019
1
Natasha Webb
After reading many reviews I booked parking with Help me Park. It wasn’t the cheapest offer available at the time however the reviews were good. Sadly the service we received was not at all up to standard. On dropping our car off we had to wait for just over an hour in the cold and rain. When I tried calling them to find out what was happening I was placed on hold with no one talking to me. This happened more than once. No apology whatsoever and no acknowledgement that we had been waiting that long. This morning we collected our car and having been told that it would be with us in 10-15 mins we waited for just over an hour - again in the cold and rain with no apology for keeping us waiting. Quite honestly after a long haul flight the last thing anyone wants to do is to hang around. They say not to call until you have collected your baggage but with having to wait around for long lengths of time you are best calling once you are off the plane and waiting for your baggage. Certainly won’t be using again
March 16, 2019
1
Eva
No one picks up the phone for the first approx 5 phone calls Had to wait 40 minutes for someone to collect the car at drop off. Poor customer service. I would not use them again.
March 8, 2019
1
Matthew Giles
Useless. No one turns up to park your car. Do not use this company.
February 24, 2019
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Phoned 20 mins before arriving at airport then had to wait 40 minutes before they arrived which was bad enough but when I got home my car arrived quite promptly followed by a police car with its lights flashing. It had been following my car because of the way it was been driven, they had flashed the driver but he either ignored them or didn't see them. By the time the police got out of their car they had done a police check on my car, they then questioned the driver. As a female travelling on her own I use these companies so that I feel safer, I would never use them again.
March 23, 2019