East Midlands Stress Free Meet and Greet Parking

It does worry me when I see the scathing reviews on here as most are genuine people with real off-putting stories of their experiences, the good news is mine is a good review. We always arrive early as I am the most impatient person who explodes when things go wrong through incompetence, we pulled into the 'shed' pressed the button and the chap on the other end asked if it was the correct surname, I confirmed this and he told me which lane to park in, I dropped off the keys in the office and picked up my ticket then walked into departures. On return again straight from arrivals into the office where there was one other person in front of me, I picked up my keys and instructed as to where my car was, got in and drove off. Hopefully the bad experiences won't happen to me but I have used this service at various airports for years and don't book any other, I have in the past had a chap meet me and drive my car away but with the horror stories of cars parked on industrial estates I do believe these are more professional even if their compound they take the car to sounds dusty, my car had rain spattered dust marks but not particularly bad and had I not read other reviews of cars being filthy then would have commented about it. I will continue to use them as I don't like the drive to a park some distance away then the bus back to the terminal which is one cheaper option.

Verified booking 15 Aug 2018

I have used this service for a few years and it has gotten progressively worse. It was a true meet and greet initially whereby your car was parked for you and you called the parking number from baggage collection on your return and your car was waiting for you when you came out. Now all the experiences of reviewers posted here has happened to me. The final straw was this year in June returning at midnight having suffered the cattle market that is border control and the conveyor belt breaking down we finally got to the office an hour later and with our keys we were handed a voucher for a free car wash. That's a nice gesture I thought. We received the vague directions to where our car was parked and after 3 laps of the car park finally found our car when the reason for the free car wash became glaringly obvious. The car was covered in a thick (and I mean thick) layer of dust making it impossible to see out of the windows. I returned to the office to complain and the bloke behind the desk said " Whats the mater don't your screen washers work"? I said they do but they do not clean the side windows and it would be dangerous to drive in that condition. To cut a long story short another chap said he would come and clean them eventually arriving with a bottle of water and a rag and left them in a worse state than when he started. What with other issues with this airport i.e. long queues at security, the rip off price for fast track (joke) and the longer queues at border control we will not be flying from here again.

Verified booking 14 Aug 2018

Do not use this service!! I normally park in the short stay car park and wished I had on this occasion, however, as I was going on my hen do and there was more of us we decided that it would be easier to park and do the meet and greet. Firstly we arrived and there was a massive queue into the car park, took at least 30 mins to park the car in the bay, then you have to go any hand over you keys and get a receipt, again a massive queue, so that took a further 10 mins. Finally we got into the airport and all decided that next time it would be quicker and easier to simply park in a car park. On our return I went and collected my key, and found my car which considering it is 'meet and greet' it was quite a walk, got into my car to find everything had been pulled out of my glove box onto the passenger chair and the glove box was wide open, so of course flat battery, the guy came and started my car and we set off home 2 hour drive home and after an hour I wanted to pop to the shop to find the car wouldn't start again. So promptly jump started the car and took it to the local garage where to be told the battery if a battery is run too low it can completely ruin the battery. So £110 later on a new battery my car will finally start, spoke to the manger and he didn't care one bit nor take any responsibility. Please do not use this service, much easier just to park as normal.

Verified booking 9 Jul 2018

Car went in clean then when I picked it up looked like it had been rally racing and following day when I went to take it to be washed as I have a soft top realised it was damaged ... never again and would defiantly not recommend

Verified booking 22 Jun 2018

I arrived at the meet and greet and was told to park in bay 10,fine I thought,took keys to office and they gave me a card. returning to office at the end of my holidays I thought my car would be close to where I left it.NO,was told it was in bay 169? It was pouring with rain,I said where is 169,was shown a map and it couldn't have been much further away, myself and my wife were soaked. where was the meet and greet.laughable.NO i will not be using again.,

Verified booking 21 Mar 2018

Appalling service. Arrived back at night and taken to the office in a wheelchair and I was expected me to find the car having been given vague directions to lane 145 in the dark and pouring rain. As I am disabled I could not go wandering around looking for my vehicle so my wife went looking, treading in puddles and getting soaking wet. I stood there bewildered, cold and soaking wet when someone in a high viz vest took pity on me and went to find the car. He took an inordinately long time and you can imagine that when my car turned up that my wife and I (both in our 70s) we were freezing cold and soaking wet. Never again. AT £77 for a week it was very poor value for money. I'll not be using East Midlands airport ever again if I can possibly avoid it.

Verified booking 14 Mar 2018

Very polite, professional staff. Service was efficient, car looked as it did when we dropped it off. No complaints at all. Excellent

Verified booking 11 Oct 2017

AWFUL. AWFUL.Apalling. Apalling. This is not a 'Meet and Greet' service where you are met when you leave your car and the same on return. Here in EMA we queued for 20 minutes to have our car automatically photographed all round in a hangar like building. After that we were told by loudspeaker in which row to park. We then unloaded with no help - I am disabled and that is why I have always used the traditional Meet and Greet at other airports. We had to walk through traffic to get to an office where we had to leave our key. This office was crowded and virtually inaccessible for people pulling their luggage. The doors in and out were too small - certainly for people in large wheelchairs or scooters. The office was very busy and had to wait 10 minutes to be dealt with. On our return we went to the office to collect our car keys - anther 10 minutes. Told us where our car was. We found it, but it was so badly and tightly parked that we had to ask a young lady passing by to squeeze in the gap by the door to reverse it out. THIS IS NOT A MEET and GREET service. You have to do everything yourself. Shambolic CON.

Verified booking 22 Sep 2017

Meet and greet East Midlands. APH come on! Worse parking I've ever done. There are two barriers and one operator and one long que. the cctv doesn't have registration recognition so adds to the frustration. I'd never park here again. It's close but the wait is not worth it..

Verified booking 20 Sep 2017

For god sake, watch the concrete sides after the barrier as they are far too tight and angled. I completely ruined one alloy wheel and I'm a careful driver!!

Verified booking 23 Jul 2017