Birmingham Maple Parking Meet and Greet
“ This is the first time I have used the Meet and Greet service and it was fantastic! I would highly recommend it as it was hassle free, exactly as described and made our holiday departure and arrival a pleasure and not stressful in anyway.” - Mrs S Hayler
Please make sure you call the car park 15-20 minutes before you arrive on 01212 273 338 and enter option 1. Then just head to the terminal at Birmingham airport and follow signs for "Valet Parking customers only" and the driver will meet you there.
Please ring Maple Manor Parking on 01212 273 338 (option 1), 15 to 20 mins before arriving at the Airport. When you arrive at Birmingham International Airport, stay in the right-hand lane and follow it all the way to 'Valet Parking'. Go through the barrier and collect a ticket to hand to Maple Parking Chauffeur. Park your vehicle in the designated Maple Parking bays and a uniformed chauffeur with ID will be there to collect your vehicle. They'll take your keys and park your car for you in a secured car park while you walk to check-in.
If you're going to arrive outside the time arranged, please give the car park as much notice as possible.
Please allow sufficient time for the driver to complete the check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for the driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by the driver after you have left but before he or she moves your car.
On your return, please call Maple Parking on 01212 273 338 (option 1) once you have collected your luggage. As you exit the terminal building, follow the signs to ‘Valet Parking’ (where you dropped the car off). Your vehicle will be returned to the designated Maple Parking bays. A uniformed chauffeur will return your vehicle.
Please be aware due to time restrictions in the "Valet Parking", you must be at the collection point within 10 minutes of your call or you may incur extra car park charges.
From time to time the meeting point may change at short notice and you will be informed when you call if this will affect you.
The car park where your car will be stored is protected by CCTV, a high fence, entry and exit barriers, floodlighting and regular patrols.
This service is perfect for disabled customers as there's no need to get a transfer bus. There are three disabled parking bays which work on a first come, first served basis.
Maple Parking can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. You'll be charged extra if your car is too large. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages.
For insurance purposes, the car park is also unable to accept the following makes of vehicle;
Aston Martin, Ferrari, Rolls-Royce, Bentley or Maserati.
If your return is delayed and you park for longer than you have booked, extra days parking will be charged at £10 per day or part day after your booked return date.
If you are returning ahead of schedule, please telephone Maple Parking ASAP. They must have 24 hrs notice (or as much notice as possible) so that they can make sure the vehicle is ready and you are not kept waiting on your return. Refunds cannot be given for part used bookings.
The service cannot be faulted; phone answered promptly, well organised, friendly and courteous staff.
Only issue is that it's still quite a walk to the terminal - 5 - 10 minutes depending on your mobility. Not much fun when you've just landed and it's raining. Still had to wait 5 minutes when we got to the car park for car to arrive; still raining.
July 29, 2018
Absolutely fuming, car has less than 2000 on clock, alloy wheel damaged, bumper damaged, filthy dirty, been through sat nav; no home address stored. Onboard computer fiddled with settings changed. Sweet papers left in car. Disgusting. Their response - email us your complaints!
July 18, 2018
Used this service before and was fine. However, this was a totally different experience. Drop off fine apart from the hurry to whisk your car away. I took snap shot of mileage just to make sure. I had valeted my car the afternoon before to ensure all little scratches, dents etc were visible for both parties reassurance.
Returned from holiday, car was waiting as stated. Very friendly and efficient rep waiting with car. Walked up to put luggage in the boot and noticed crack in rear lighting . Told the rep immediately and he assured me it would be easy to resolve as they took around 40 photos of my car on my leaving it in their care and they would have logged every bit of damage. I took photos of the damage there and then.
Got home and emailed immediately with photos. Responded quickly...saying would investigate. Next day...response inconclusive, damage could not have been done in their storage area.I again wrote saying they would not have missed the damage with their 40 photos. Return email rejecting my claim now saying that my photos were inconclusive...too vague. I have written again and now they are ignoring me.
I have not let this go! My Jaguar is my pride and joy. I instructed them to say that they left me no choice but to give this review.
When it works well this service is good, when it goes wrong it is infuriating and costly.
Take 40 photos of your own before you drop your car off...better still don't use them!! I won't again...an expensive mistake!
July 11, 2018
We left our vehicle which was a pick up truck with a back on it for a week while we went away. When we got back we found it was really dirty, had an extra 75 miles on the clock and had plastic sheeting in the back where something had been on so it must have been used by the staff to collect something or move something around while it was there. I would never use again and wouldn’t recommend.
July 10, 2018
Dreadful company- avoid at all cost- My windscreen arrived back cracked right across and they never pointed it out at all upon return.
Refused to pay the excess of replacement and no response until I called as it is a motability vehicle.Advised I had been prioritised but took nearly a week for decision from Maple Manor- Had to pay excess myself and drive a nearly un fit for purpose vehicle away.
June 26, 2018