"Used this car park for 1 week @ £128 whilst away on holiday. Returned back on the 3/7/18 to find someone had tried to park their car around my rear bumper causing extensive damage to my Range Rover. NCP filed a complaint and told me to call my insurance company to get it fixed. I won't be using this car park again as it’s advertised as secure, which it obviously isn’t. I was told I should have parked near the CCTV! They haven’t even acknowledged the email I sent with the photographs of the damage to my vehicle. Use an offsite car park!"July 10, 2018
"Left my taxi in car park 2 at midnight. Came back 30 mins later to find my back windscreen smashed in. Thanks! Spent 2 days getting a new one. Never ever park in this car park..."July 2, 2018
"Why is it suddenly cheaper to book last minute for carpark 2? Over the last few weeks I have monitored the price and found that if I had booked early as advised I would have paid 45% more!!! Good carpark but crazy pricing. Number plate recognition doesn't always work or isn't switched on sometimes."April 24, 2018
"It's an easy walk to/from the terminal and hotels, which is good.
However...the interior layout is confusing, you can drive/walk from car park 1 to 2 and back again without noticing, and when returning to the car park it isn't clear that the one pedestrian entrance serves both car parks. The parking rows themselves are not lettered or numbered, so remember where you parked in relation to fixed landmarks.
Internal signs and lighting are poor.
To judge by the scrapes and paint samples on the concrete, some owners of large cars find parking them here quite a challenge.
The lifts appeared to be out of order on the day of my return...didn't bother me as I travel light and legged it up the stars, but it would be challenging for those with large quantities of luggage. Not a problem for the short-term business traveller, but this isn't a good car park if you've got a large car, a lot of luggage and young kids in hand."
"When I booked I realised I had entered the wrong time for our return so I called to change it and was told we should. E ok because you have a 3 hour window to allow for delays! We landed at 2.10 but didn't get through passport control and all our luggage until 3.40!!! Therefore when we came out of the car park we had to pay an extra £15! This was no fault of our own and we tried to get the gate lifted but spoke to a very rude man who basically said tough pay the £15!
I am hoping that you can refund this as I did call to change the arrival time. Thank you"
"Its a car park - nuff said"February 24, 2017
"Well sign posted to and from carpark. Very spacious and a few minutes walk from departures. Very good package."November 10, 2016
"Although slightly pricey booking was easy and it saved us loads of time. Worth the money !"October 29, 2016
"I chose car park 2/3 on the basis that it was close to the terminal and under cover. Traveling in January I wanted to avoid any problems arising from ice and snow as I was coming into the Country from a hot resort at midnight. When I arrived at BHX for my departure it was 4am there were barriers up at car park 2 and car park 3. The notice told me that I should go to car park 4 without telling me how to find car park 4, good job I had not left it to the last minute. I parked at car park 4 and walked a long way to the terminal.
When I returned to BHX after my holiday I drove to the gate and put my card in the slot where I was asked for over £160 to have the barrier raised. I walked to a payment booth thinking that it would be sorted there, but I had not taken my paperwork with me, it was still in the car. We got out eventually, at 1:00 am very cold at 3C. When the operators accepted my booking for car park 2/3 they should have ensued that I could actually park there. It would have been easier and cheaper to park off-site"
"On arrival at Birmingham at 07.00 15th January, we saw signs for spaces in Car Parks 2 and 3. When we arrived at 2 then 3 we found them both closed with no warning. We went round again and joined the queue for Car Park 1 and eventually found a space in the almost full Car Park. We almost missed our Check In time. The experience was extremely stressful having paid for convenient parking.
We were disappointed with this service and did not consider it value for money."
"Excellent great value for money parking opposite the terminal, car park very clean and well lit. A little more direction signage would help especially on the inbound flight."January 5, 2016
"I would always use these car parks so easy"October 5, 2015
"Close to airport convienient, but.... defective and slow lifts are a real nuisance that need fixing ASAP.... looks like a problem for months so far.
Confused if it is ANPR carpark or ticket version?"
"Very easy"May 30, 2015
"Booked online, quick, simple and straightforward. Easy to find, I would recommend to note your level and space number on your ticket, then a short walk to the Arrivals/Departures."May 8, 2015
"Easy to find. Near the terminal building."April 20, 2015
"I don't normally leave reviews however I found it very stress free from turning up at the barriers, collecting my ticket on the entrance with my name on the screen and then walking no more than 5 minutes to the terminal and then on the way out putting my ticket in the machine on the exit, all very easy and simple to follow. The most stressful part was getting onto the m42 on the way home as they had closed the entrance through roadworks.
I would recommend to others however the first time you need to check the map and read the signs."
"All very easy and smooth very close to walk into terminals and straight drive out"March 13, 2015
"Parking was so easy. It made the trip start and finish with no problems. Just what u need when you have so many other things to think about when going on a trip. Many thanks and will definitely use again."December 7, 2014
"Very efficient and simple to use. The vehicle number plate recognition was impressive. Price was satisfactory. I would certainly use your service again."October 24, 2014
"All fine except entry and exit during which plate was not recognised.Despite needing to call the attendant on each occasion the difficulty was resolved quickly and efficiently."August 4, 2013
"Very easy and truly convenient with only a short walk, not under cover, to the terminal.
"Medium Stay 3 is not the easiest car park to find, and it certainly is not the cheapest, but it is the most convenient airport car park that I have ever used. A bit more detail on the instructions for finding the entrance (both by road and as a pedestrian) would be greatly appreciated. It was a good job that the Airport roads were reasonably quiet when we arrived and departed."July 25, 2011
"Using this site was easy the parking a breeze even though we where delayed there was no extra fee"December 21, 2010
"I recently used Short and Medium Stay 2 Carpark at Birmingham Aiport and was disappointed to find on my return to my car that most of the lights on my level (Level 3) were out - incredibly frustrating trying to get organised for a swift exit in semi-darkness"December 7, 2009
"Well signpostd enroute approaching airport but a little confusing when on airport and immedite area, i.e. looking for signposting multistoey 2&3 to discover it splits into either 2 or 3, was not sure which carpark to follow. However, staff were helpful. In the carpark itself could not see signs directing to the terminals, had to ask several peope for the right direction."August 30, 2009