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"The car park was easy to find and very close to the departures.. The transport was good but I am currently suffering with a very bad hip and awaiting an operation for a repl;acement. I would have apprecited a hand with my luggage but it was not forthcoming by the driver. That is my only complaint but one that might be worth looking into in order to help others with similar problems."December 30, 2016
"Number plate recognition system is efficient and removes the need for tokens , linked to the prompt shuttle bus to the air port , would encourage me to re-use without a second thought!"December 9, 2016
"Easily accessed by following clear signage. Courtesy busses were regular, but trying to get on with cases and children is a nightmare. Some passengers block aisles and doorways as there's not enough storage space- given nearly each passenger gas a suitcase and often large hand luggage. Anyone with a baby buggy really has to rely on the good will of others to help out.
Although the correspondence is good and access/release is swift the price is expensive as we have to pay for 9 days for a 7 day holiday.
I understand it was nearly 1 in the morning when we got our bus, but the driver was really grumpy and uncommunicative, 3 kids and a husband like that is already enough to deal with!"
"Car park 5 is easy to find and the bus service to the airport is efficient. We booked beforehand and the number plate recognition worked immediately."October 31, 2016
"Check in was good and went smoothly as was the return journey"October 14, 2016
"Parked ok. Within walking distance to terminal. Got the bus back which was quick and easy although the first bus had broken down and we had to wait for a replacement. When I put my ticket in to exit the car park it wanted £182.00 parking charges. So I had to call the office up. They just let me out, without a question so that was a relief!"October 10, 2016
"Easy to find and close to airport. Not many buses around at 4:00am but it was an easy walk to terminal. Worked well on return"October 6, 2016
"Short wait for shuttle bus ample spaces with easy access both entry and exit. We will use this parking area again. This car park was recommended by a friend and he was correct on all aspects"October 1, 2016
"Very good service, will use again"September 20, 2016
"Having pre - paid to park, the camera failed to recognise my number plate on entry. So having contacted the person on duty and giving my details he acknowledged that he had a record of the same and I was admitted by taking a ticket from the machine at the barrier. On leaving the car park the inserted ticket resulted in a demand for approx £135.00. When I eventually got an answer from whoever was on duty, with several other drivers queuing behind me, he again acknowledged that he had my details and allowed me to exit.
Simply put your computer system is rubbish - time to update or replace it."
"No problems at all"September 16, 2016
"Great Service. Right next to Airport."September 13, 2016
"Highly recommend. Very straightforward from the initial booking to arriving at carpark. Easy to enter. On return, straight to designated bus stop and exit."September 8, 2016
"so easy to book and use recommend it to anybody."September 5, 2016
"excellent.reasonble.staff so helpful,esp. as we had a flat battery and needed their help.to get going.highly recommend."August 26, 2016
"Easy to use and no hold ups. Shuttle service from and to car park 5 frequent and friendly"August 23, 2016
"Very easy to find and park, no hassle straight parked up and straight at the end of our holiday."August 22, 2016
"Very pleasant parking experience, really easy to access & 10 min walk to departures, barrier lifted automatically when we came back so it was all good & we will definitely use your sercie again when required."August 19, 2016
"Easy to park, short walk to the terminal and well signposted"August 18, 2016
"Great, easy to find, simple system. Would use again."August 16, 2016
"smooth and simple just as airport parking should be. so much quicker than some distant off site options. ill be rebooking."August 13, 2016
"Once again, using airport parking, we were unable to be identified by number plate recognition both on entering and leaving the car park, which was rather frustrating. Booked and paid online and number plate entered correctly. However, 'help button' customer service assistant was helpful and rectified the situation both times. Bus service to and from car park excellent and frequent. Plenty of spaces and only a short walk to bus stop."August 9, 2016
"First class Would recommend it 100% and had no trouble in or out and would definitely use it again without a doubt can honestly say great value for the money ????????"August 7, 2016
"The car parking it's self was fantastic, car was secure for the whole week. Bus trip getting to the airport terminal was fine, but the one coming back (6.30am) the driver was falling asleep at the wheel, very scary."July 26, 2016
"Car park 5 facilities were good at Birmingham airport. However the signage for the frequency of buses say that they arrive every 10 minutes in large writing. Having waited 15 minutes with no bus I rang the number provided. The operator informed me that the buses come every 20 minutes. My suggestion would be to alter the signage to reflect that or indeed have the buses come every 10 minutes. Thank you."July 23, 2016
"So easy to use and cost was within 10% of off airport parking without the hassle of waiting up to 15 mins for a bus. Parked car, easy 5 minute walk same on return and straight out perfect!"July 22, 2016
"Easy safe and not far from departures brilliant!!"July 12, 2016
"Excellent, extremely straight forward to use simply drive up and the barrier let's you in very close to the terminal and buses very frequent would definitely use this service again."July 3, 2016
"The buses arrived very quickly even early in the morning"June 28, 2016
"I would recommend anyone to book parking in Car park 5 only a 5 - 10 minute walk depending on your mobility! Right next to the airport, shuttle bus available if you prefer."June 26, 2016