Customer service very good during my recent holiday parking at Bellair Newcastle.
However, I should highlight an issue on my return, not that Bellair were totally at fault.
We returned at approx 2.00am Wednesday past and were picked up at Newcastle Airport. Needless to say the weather was as expected, cold and miserable. The shuttle bus driver loaded our cases onto the bus, requesting that another customer put his luggage in the bus last because he was to get off the bus first at Park and Fly. The customer ignored this and got onto the bus hastily....before the unfortunate ladies loading their luggage in the cold.
He then got off the bus at Park and Fly, taking his cases and closing the bus back doors before the driver even got out.
We then got dropped off to find that our 2 cases were missing and another for another customer.
The driver looked puzzled and rang Park and Fly to see if the missing cases were there - they were.
We realised that the 'kind' gentleman who got off the bus at Park and Fly, had taken our cases off the bus to get his and not put them back on! What a considerate gent.
So, not really the fault of the driver but the kind gentleman customer at Park and Fly. The driver rectified the missing cases.
So, kind gentleman, if you read this, thanks for your consideration and I really hope you had a good holiday :-)"
"Great drop of and was directly to the airport but the collection from the airport was a bit of a wait then a bus turned up and I had to ask the driver if he would take us to belair car park which he did after dropping people of at another car park"January 27, 2017
"Very efficient, would certainly use Bellair again. Only one other comment. Please check that the step into your minibus is working. Thank you."January 7, 2017
"Only one Mini bus was allocated to cover several car parks. Both the driver and customers were very upset and agitated at delay in pick up.. several missing check in deadlines. Similarly on return one bus was covering several car parks and our car was waiting at a different car park. Apparently the car parks are merging but this led to a lot of confusion and tension!"October 26, 2015
"Overall fine, but on the return we had to wait quite a bit until the busy queue was worked through using their two circulating buses."October 22, 2015
"Arrived at the car park, quick check in, then in the airport within 15mins. On the return we arrived at the pick up point and within 5mins the bus arrived, 5mins to the car park then on the way home."October 20, 2015
"Excellent friendly service with prompt pickup and drop off at the airport."October 19, 2015
"Amazing very easy to use they were on time and even put air in my flat tyer. 5* cheers guys"October 12, 2015
"Fist Class Parking facility, both going and returning. Flight was an hour early on return but the pick up coach was there within minutes of returning to the coach pick up point. Will definitely use again."September 12, 2015
"Just does what you need easy to find, quick transfer and very pleasent staff, will definitely use them again."September 10, 2015
"We had difficulty finding the car park.
Not everyone has a sat nav so clear directions are needed. Eg the park is next to a metro station so why not tell us that.
We drove past the car park twice because the name on the car park did not match with the name on the documents. Clearer signage please."
"Really impressed by the service. Arrived, car was checked, bus arrived at the airport within 5 mins. On our return, a 5 minute wait for the bus, car was ready and waiting. I'd recommend."August 12, 2015
"Just what you want, close to airport, easy service, just unload your luggage and
leave your car, and regular minibus to departures. Even easier on return, just wait at bus stop, they see you and send minibus."
"very pleased with service will deff be uesing it again"June 8, 2015
"Excellent service would recommend it to anyone. Thanks"May 12, 2015