Newcastle On Airport Meet and Greet

Used meet & greet several times. Recent visit Jan 2019 On my return I was given keys and had to “search” for my car. This is not what I paid for. I expect my car to be ready to drive away. I found my car wedged against another car on the drivers side so unable to get in. I asked the guy if they could move the car next to me. He said can I or they climb over my dash board. I said no way and waited a few minuets for them to find the car key to move the car. So this tells me when they parked my car they must have climbed over to passenger side to get out. Very bad service I'll be going back to long stay.

Verified booking 21 Jan 2019

Used meet & greet several times. This was not the service I expected. Had to park my car up myself. On return was given keys and had to “search” for my car. This is not what I paid for. I expect my car to be ready to drive away as I come off my flight and down the ramp to meet & greet carpark. Very very disappointed this time.

Verified booking 17 Oct 2018

This can no longer really be called meet and greet, they don’t greet you; they do not park your car anymore; someone drives it while you are away and alters every setting in the car. Very disappointed in how this service has significantly declined in the last 12 months. Very poor customer service.

Verified booking 6 Oct 2018

I love how close this is to the airport and the employees were friendly however on picking up the car it had a slight mark on the rear of the door and an extra 44 miles on the clock. I've used this service before and loved it however I'd only picked up my car 3 days prior from the garage so I was a bit upset at the additional mileage. I suggest you take a photo of the mileage and of the vehicle (all the way round) before you leave your car, I wish I had. Disappointed sadly.

Verified booking 23 Sep 2018

I'm a wheelchair user so booked 2 week's meet and greet parking thinking it would make things so much easier for us. We couldn't believe that there was a step into the cabin, no wheelchair access and my husband had to then wheel me and luggage UP a steep ramp to the terminal. Fab start to our holiday. We're flying from Manchester next year where I know meet and greet is right outside the terminal. Well done the toon, massive fail.

Verified booking 8 Aug 2018

Left our car with Newcastle airport meet and greet parking, when we returned 2 weeks later the glass in our wing mirror had been replaced with a piece that did not fit. It was so bad that the member of staff who we collected the car from had to secure it with tape for us to be able to drive home. We completed a form before leaving to report the damage, however, they are refusing to take responsibility for the damage which has cost us £85. We used to use this service twice a year but will be getting a taxi to the airport in future. If this is their attitude I am concerned that any damage done to the car will just be denied and next time it could be worse than just a wing mirror

Verified booking 10 Jun 2018

If I could have gave less stars I would have. Left my £35k car and 4000 miles on clock car at meet and great and paid for a further valet. Went away for a week and was looking forward to my car being cleaned professionally. On my return I checked the car and noticed scratches everywhere, the bonnet being worse, the roof was fine as this was never even touched and was dirtier than it was before I left it I mentioned this to staff and he scratched it more by vigorously rubbing it with his finger saying its only polish swirls, the free air freshener says it was cleaned at Dobies garden centre? having took it to a proper car valeter the car needs a machine polish to get most of the scratches out and the bonnet may not be saved as it has been rubbed with a cloth and not had ant roadkill or debris removed hence the scratches (polish swirls lol). People do not have your car ruined by these people only wish I could upload pictures.

Verified booking 24 May 2018

Meet@greet service is excellent very helpful staff

Verified booking 27 Apr 2018

First time using this service. Drop off quick and efficient. Car waiting on arrival. Will use again

Verified booking 13 Apr 2018

We booked the meet and greet package based on reading up that the provider provides “an outstanding service” We own a jeep, in which is our pride and joy! Upon return from our holiday, Newcastle meet and greet caused nearly 2k worth of damage to our vehicle. Two of our diamond cut alloys were left kerbed and two creases to the driver and passenger doors were also caused. I came face to face with supervisor “Craig smilth”, Craig’s attitude was simply dismissive, mr Smith could not understand why I was so cross and advised me “this is simply wear and tear of being parked on a car park” well mr Smith, your comment was red rag to a bull! Thank god that I had my own dash cam fitted, the footage proved very frustrating and recorded a member of staff driving stupidly! Advice to customers! Note your mileage when you drop off and ensure a member of staff checks your vehicle with you! The insurance belonging to the parking facility has settled the bill for the damage, the experience has been awful and has left a bad taste. My complaint was not dealt with in a timely manor and I was spoken to in a way which is simply unacceptable. Accidents do happen, I get that! To be spoken to and treated in such a way is not acceptable and as a result I will not be using the service again. I strongly advise anyone who owns a luxury vehicle not to use the facility. The drivers are inept and clearly have no respect for their paying customers! Matter closed, jeep back to normal and I politely point out that I hope I never have to see or deal with the staff here again.

Verified booking 6 Nov 2017