"Good service generally. We managed to lose the exit ticket on returning to Luton. but the help button at the exit barrier produced an instant response and a real person. I provided our booking reference and he remotely lifted the barrier.
Rated 4 overall because of small wait at car park outbound coupled with traffic delay between car park and terminal - probably fully 30 minutes after our arrival at the car park - which might be critical if you are not normally "early birds""
"Great service from bus transfer to and from airport, very friendly drivers. Good size parking spaces and great value for money. Only gripe was postcode given took us to main airport so had to pay £3 to get out of airport and look for car park."June 25, 2017
"I have used this car park many times and have always been confident that my vehicle will be safe. During 2017 there are roadworks outside the car park which slows entry and exit."May 24, 2017
"found it very easy to book on line. Just make sure you read the confirmation and put the right post code in sat nav as i didn't and with all the digging and works going on it a night mare. once i pulled over and read the email i found it easy and no problems when i returned. Busses are very good so didn't have to wait to long for it. excellent service."February 16, 2017
"Will definitely use again. Easier when building work on bus bays complete"February 12, 2017
"Very good long term parking . Happy with the service and high customer service standard."January 18, 2017
"Customers be more aware of long delay to and from car park, (due to construction/heavy traffic) at certain times. The bus journey from the car park to the airport took over 45mins - Important for check in times !
The bus journey from the airport to the car park was under 20mins - slightly less important"
"Was some what surprised when we tried to exit the car park with our ticket that the machine said we owed 170 pounds despite pre paying!
"Absolutely no problems!!"October 2, 2016
"Process for entering/exiting very easy and as described in email instructions. I had a customer service query regarding our arrival time which was answered very quickly. We didn't have to wait more than 5 minutes at either end for a bus so all in all very good."September 27, 2016
"Very efficient did not wait long for the transit bus either way"September 26, 2016
"Ideal park the car jump on the bus straight to the airport all in15mins ideal"September 24, 2016
"Absolute NIGHTMARE , parked here beginning of Sept, returned mid September to find car window shattered, NOT due to an attempted break in but due to the disgusting state of their CSR park surface, they refuse to take responsibility for the state of their premises, even though their employee confirmed the fault was theirs, if you value your vehicle DO NOT PARK HERE"September 20, 2016
"I would never use this service again. Worst long term car park I have ever used. We had to wait around an hour for a bus to pick us up from the Airport back to the car park September 17th. One Bus turned up only to state drop off only and the driving stating it needed a change of driver. This bus was never seen again. Once on the bus it was so overcrowded that it was dangerous for the passengers, but the driver had no choice but to ram us all in as the queue was huge and no sign of another bus. Simply get more buses or don't advertise a bus every 15 minutes."September 19, 2016
"Had to wait 25 minutes for a bus. Quite simply....do not use!! They must just have one bus running which is not good in summer months let alone off peak"September 1, 2016
"Brilliant"August 24, 2016
"Overall I was impressed. Easy to find, barrier let us in and out straight away. Only reason for not giving a 5 was that we waited quite a long time for a bus on arrival which filled up very quickly. Return journey was fine."August 16, 2016
"After leaving the main airport approach roundabout, the route to the Long Term carpark is not well sign-posted.
No problem getting into the carpark - there is not a tarmac surface, so there is a lot of loose chippings which, in some places, make suitcases difficult to roll towards the bus stops.
Bus driver willing to wait if he saw people struggling to get to the stop in time.
Checking out of the carpark was very easy and straight forward. Fair price for the service."
"Actual system worked really well. When we rocked up to the car park, we were recognised by the technology, it was easy to park up and the shuttle bus worked well. Likewise on return after our trip we found the shuttle bus easily enough, then the car and had no problems leaving.
BUT the sign posting to the Long Stay Car Park was pretty poor - whilst we didn't make any wrong turns - we did need courage in our convictions as we pressed on regardless - and it took longer to get back to the airport because of this distance.
I don't think we were misled on timing - it probably was only 10 minutes (albeit the work at the airport did create traffic congestion) - but it was significantly further than experienced at other airports I have used (Bristol, Birmingham) - where both are walkable at a push.
On reflection maybe the issue was the longer time between shuttle buses. Which if you have left enough time to departure shouldn't be an issue."
"excellent"June 22, 2016
"My first time using this service. The only problem I had was with the initial signage which could have been larger. I was expecting something like at Stansted and with all the traffic caused by the current construction, I missed the turning. Once there however, what a pleasure and most efficient. I would definitely use again."June 18, 2016
"xx"May 28, 2016
"All good really, I just don't trust the so called 'meet and greet' services anymore - this was easy, you keep your keys and the bus prompt too - only complaint would be the road leading upto the carpark is full of pot holes."April 13, 2016
"I realise holiday season times are busy but found parking spaces difficult to find. Not all spaces were hard standing (gravel/stones/nails etc). Buses were crowded. No organisation from driver....a free for all.
Few exit/directional signs in car parking, needed more. Difficult to see during night time arrival/exit."
"Although the automatic number plate misread my number I had no problem explaining the problem to security and leaving without any issues.
Good transfers to and from the airport"
"Good service and found car park space"September 28, 2015
"A little confusing if you have never parked at the longterm carpark before as i wasnt sure if it was the correct place as there were no signs for Purple Parking customers. A sign at the entrance stating the fact which companies are allowed would be great"September 25, 2015
"Great price, great service. Had a few issues upon leaving due to a delayed flight but staff were on hand to sort it in a quick and efficient manner."September 18, 2015
"Good car park only down side was the satnav sent us directly to the airport terminal with the postcode provided"September 15, 2015
"Going out was fine, pick up within 10 minutes, coming back was a nightmare, waited 20 mins for bus then bus was dropping passengers off as well as picking new ones up making it almost impossible to get access to our luggage, sort it out please."August 30, 2015