"Great service...."April 14, 2018
"Car park itself is great - easy to book, easy to enter and exit. However, you return from abroad in thick fog, thankful you are back on terra firma, only to have to wait 35 minutes at the terminal stand A for a bus to return you to your car - in that time along with about 200 other folk all pushing and shoving to get on the eventual vehicle. Not good enough really, spoils an otherwise good service."April 12, 2018
"Easy to book and smooth entrance and exit. Only frustration was the wait for the transfer bus and the time to get to the terminal."February 18, 2018
"We came back at luton, got to bus park just before 6.30pm, we waited and waited, a bus turned up said 'not in service', told us one would be along in 15 mins!!!!!!!! We waited 30 minutes, when buses should be running every 15 min, when the bus came back at 7pm, it was the same bus that told us to wait, yes it was probably staff shift change, but then you need to have shifts that overlap, if service is to be 15 mins, this is what it should be!!!!!!!"February 15, 2018
"Luton Long Term Car Park enjoys a good position in close proximity to the airport buildings, BUT, EVERYTIME WE GO THERE THE AUTOMATIC ENTRANCE/EXIT SYSTEM IS A DISASTER.
On the last 3 out of four occasions it has either failed to let me in , or on two occasions demanded I pay over £170 (per week) to let me out.
This is not acceptable for a system such as this to be totally unfit for purpose in this day and age.
It is not just the automatic number recognition because this normally works OK. The problem is the booking has not been recorded on the system correctly.
AS THIS PROBLEM HAS BEEN AROUND FOR AT LEAST 3 YEARS IT IS HIGH TIME IT WAS RESOLVED.
WAKE UP LUTON."
"Worst parking ever! 35 minute wait for a bus, then when it arrived it was so full we had to pack in like sardines. The people at the next bus stop could not get a space!!!! Awful!!!"September 9, 2017
"Very good service"September 1, 2017
"Good value parking and efficient system once we got there. Don't use the postcode quoted on the email confirmation in your sat nav though as it sends you to the drop off point and you get stuck in a queue and have to pay to get out. Follow signs for the long stay parking instead."August 11, 2017
"Just terrible. One of busiest flying days of the year and they had 2 long-term carpark buses in operation, with a 25 mins wait for the bus to arrive, followed by a 25 min journey time from carpark to airport. I arrived in Luton 2 hours before my flight and ended up missing it because of this. Very, very unhappy :-("August 6, 2017
"July 11th 2017 we used this Luton long stay car park.
We waited an Hour for a bus not 10 or 15 minutes an hour! how can you be at check in on time when the car park wont even be there to take you! i had considered walking to the entrance and calling a taxi which you shouldnt have to when you have paid for a service already,i was not happy with this service."
"Good service generally. We managed to lose the exit ticket on returning to Luton. but the help button at the exit barrier produced an instant response and a real person. I provided our booking reference and he remotely lifted the barrier.
Rated 4 overall because of small wait at car park outbound coupled with traffic delay between car park and terminal - probably fully 30 minutes after our arrival at the car park - which might be critical if you are not normally "early birds""
"Great service from bus transfer to and from airport, very friendly drivers. Good size parking spaces and great value for money. Only gripe was postcode given took us to main airport so had to pay £3 to get out of airport and look for car park."June 25, 2017
"I have used this car park many times and have always been confident that my vehicle will be safe. During 2017 there are roadworks outside the car park which slows entry and exit."May 24, 2017
"found it very easy to book on line. Just make sure you read the confirmation and put the right post code in sat nav as i didn't and with all the digging and works going on it a night mare. once i pulled over and read the email i found it easy and no problems when i returned. Busses are very good so didn't have to wait to long for it. excellent service."February 16, 2017
"Will definitely use again. Easier when building work on bus bays complete"February 12, 2017
"Very good long term parking . Happy with the service and high customer service standard."January 18, 2017
"Customers be more aware of long delay to and from car park, (due to construction/heavy traffic) at certain times. The bus journey from the car park to the airport took over 45mins - Important for check in times !
The bus journey from the airport to the car park was under 20mins - slightly less important"
"Was some what surprised when we tried to exit the car park with our ticket that the machine said we owed 170 pounds despite pre paying!
"Absolutely no problems!!"October 2, 2016
"Process for entering/exiting very easy and as described in email instructions. I had a customer service query regarding our arrival time which was answered very quickly. We didn't have to wait more than 5 minutes at either end for a bus so all in all very good."September 27, 2016
"Very efficient did not wait long for the transit bus either way"September 26, 2016
"Ideal park the car jump on the bus straight to the airport all in15mins ideal"September 24, 2016
"Absolute NIGHTMARE , parked here beginning of Sept, returned mid September to find car window shattered, NOT due to an attempted break in but due to the disgusting state of their CSR park surface, they refuse to take responsibility for the state of their premises, even though their employee confirmed the fault was theirs, if you value your vehicle DO NOT PARK HERE"September 20, 2016
"I would never use this service again. Worst long term car park I have ever used. We had to wait around an hour for a bus to pick us up from the Airport back to the car park September 17th. One Bus turned up only to state drop off only and the driving stating it needed a change of driver. This bus was never seen again. Once on the bus it was so overcrowded that it was dangerous for the passengers, but the driver had no choice but to ram us all in as the queue was huge and no sign of another bus. Simply get more buses or don't advertise a bus every 15 minutes."September 19, 2016
"Had to wait 25 minutes for a bus. Quite simply....do not use!! They must just have one bus running which is not good in summer months let alone off peak"September 1, 2016
"Brilliant"August 24, 2016
"Overall I was impressed. Easy to find, barrier let us in and out straight away. Only reason for not giving a 5 was that we waited quite a long time for a bus on arrival which filled up very quickly. Return journey was fine."August 16, 2016
"After leaving the main airport approach roundabout, the route to the Long Term carpark is not well sign-posted.
No problem getting into the carpark - there is not a tarmac surface, so there is a lot of loose chippings which, in some places, make suitcases difficult to roll towards the bus stops.
Bus driver willing to wait if he saw people struggling to get to the stop in time.
Checking out of the carpark was very easy and straight forward. Fair price for the service."
"Actual system worked really well. When we rocked up to the car park, we were recognised by the technology, it was easy to park up and the shuttle bus worked well. Likewise on return after our trip we found the shuttle bus easily enough, then the car and had no problems leaving.
BUT the sign posting to the Long Stay Car Park was pretty poor - whilst we didn't make any wrong turns - we did need courage in our convictions as we pressed on regardless - and it took longer to get back to the airport because of this distance.
I don't think we were misled on timing - it probably was only 10 minutes (albeit the work at the airport did create traffic congestion) - but it was significantly further than experienced at other airports I have used (Bristol, Birmingham) - where both are walkable at a push.
On reflection maybe the issue was the longer time between shuttle buses. Which if you have left enough time to departure shouldn't be an issue."
"excellent"June 22, 2016