Luton FHR Meet and Greet - Non Refundable reviews
3.7/5 from 3 verified reviews
These are reviews of Luton FHR Meet and Greet - Non Refundable from customers who booked through Airport Parking Shop and were invited to review their car park after their parking stay had finished.
- After a parking stay booked through us has finished, we email the customer an invitation to review the car park they used.
- Reviews can only be submitted with a valid booking reference, so every review shown is from a verified booking.
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The drop off was faultless and efficient. However, on return we had to wait one hour for our car to be returned to us (causing us to call 4 times for an eta - the 10 minutes we were told each time being a fiction). With small tired and fractious children in our party, it was not the service we had been led to believe would be afforded to us. The driver who eventually brought us our car was apologetic but could not explain the inordinate delay. Unfortunately, we were not the only customers similarly delayed on return - some of whom were verbally and physically aggressive to FHR staff. If I worked for FHR I would dread coming to work. FHR, as an employer, must take steps to improve their service on return.
Verified booking 18 Feb 2018