Heathrow Ace Meet and Greet Terminals 2-5

Info

Directions

Please see your confirmation email for details.

Info

Arrival procedure

Please check your confirmation email for details.

Terminal 2:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15). After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 2 Short Stay Car Park. Take the right-hand lane and pass under the 2.2M height restriction. Follow signs for ‘Level 4’ and ‘Off Airport' and keep right. Take a ticket from the furthest right-hand ticket barrier, which you will need to hand over to the driver. Drive straight forward following signs for ‘Off Airport Parking’. Park in one of the ‘Off Airport Meet & Greet’ parking bays in rows A or B. Hand your keys and parking ticket to the Handover team, located in the lift lobby.

Terminal 3:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15). After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 3 Short Stay Car Park. Take a ticket from the barrier, which you will need to hand over to the driver. Drive up to level 3 following signs for ‘Off Airport Parking’. Park in one of the ‘Off Airport Meet & Greet’ bays. Hand your keys and parking ticket to the Handover team, located in the lift lobby.

Terminal 4:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14). Follow the signs to T4. When you arrive, just follow the signs for Terminal 4 Short Stay Car Park. Take a ticket from the barrier, which you will need to hand over to the driver. Drive down to level 2 and park in one of the designated Off Airport Meet and Greet parking bays. Hand your keys and parking ticket to the Handover team, located in the lift lobby.

Terminal 5:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14). Follow the signs to T5. When you arrive, just follow the signs for Terminal 5 Short Stay Car Park. You'll come to a ramp, drive up it and keep to the right. Drive under the yellow height restriction, keep left and follow the signs for Short stay Level 4. You'll see Avis signs, follow them until you come to a third set of barriers, you just need to take a ticket and drive through. Park in one of the designated Off Airport Meet and Greet parking bays. Hand your keys and parking ticket to the Handover team, located in the lift lobby.

Please make sure you have your booking reference and return flight details ready to give the driver. Your car will be photographed and taken to a secure car park by the experienced driver, while you take the 2-minute walk to check-in.

Info

Return procedure

Please check your confirmation email for details.

There is no need to call the car park on your return unless your return flight has changed. If so, please call ACE on 01895 543 535 and choose option 1 to let them know.

On your return, you need to walk back to the car park to collect your car and meet the driver from ACE.

Terminal 2:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the left-hand set of lifts up to level 4 (the first set of lifts don't stop on level 4). Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

Terminal 3:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the lift up to Level 3. Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

Terminal 4:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the lift to the level 2. Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

Terminal 5:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the life to level 4. Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

Please have the card that you were given on arrival ready to collect your keys from the Handover team. If not, they will need to see, and take, an image of your passport, which must match the booking name.

Info

Security

Your vehicle will be stored in one of their secured car park, all of which are surrounded by a fence and are either manned 24 hours, have CCTV in use, or have dedicated 24 hour security patrols.

Info

EXTRAS

Info

Disabled facilities

If you have a vehicle that's adapted to help with any mobility issues you have, please call ACE to make sure a licensed driver is available to move the vehicle for you.

Info

Additional information

Heathrow Ace Meet & Greet is an Approved Heathrow parking company that offers first rate meet and greet parking services for all the terminals and is supplied by Maple Manor Parking.

It's your responsibility to make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, ACE won't be able to drive it to the car park, and you also won't be able to get a refund.

They can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. Please note that you'll be charged extra if your car is too large. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages. To see if ACE can take your vehicle, please call the provider prior to booking.

If you park for longer than you booked, you'll be charged at a rate of £20 per day. You won't get a refund for any unused parking time.

As the car park constantly monitor flights, they will return the car to the terminal you are landing to. If your return flight plans change call ACE as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting.

This product is for both drop off and collection at a specific terminal indicated in the name of the product. Your return terminal can be amended directly with ACE however this must be amended prior to the day your booking starts by contacting them after you have booked. Extra charges can apply.

×

Address

Terminal 2: TW6 1EW
Terminal 3: TW6 1QG
Terminal 4: TW6 3XA
Terminal 5: TW6 2GA

Distance to airport

Your car will be collected from the terminal when you leave and brought back to you at the terminal on your return.

Transfers from airport

There is no need for transfers.

Heathrow Ace Meet and Greet Terminals 2-5 reviews

Our average review score for Heathrow Ace Meet and Greet Terminals 2-5 parking is 3.9 from 30 reviews.
3

"Whilst the LHR -T3 drop off and pick up location are convenient and staff are polite, ACE claim that your car will be in a secure compound. Using my CAR TRACKER I have satellite evidence that the car was moved a number of times over 2+ weeks to different locations, mostly waste ground and industial estates. They answered an email promptly but my experience means I WILL NOT USE THEM AGAIN. You have been warned !!"

November 18, 2017
3

"Not the smoothest service i have used. i arrived to find there was no driver and was told that you have to call 20 mins before arrival on drop off. I then checked the email confirmation and this is indeed on there, but hidden amidst the very long email details about what to do at the different terminals. I have never had to call a company of drop off before except to inform them if i'm running late. It makes sense to call on the way back, as your luggage can be delayed etc but i don't see why you need to do it on the way and it is different to all the other suppliers, so you are not expecting to have to do it. It needs to be made MUCH clearer when you book"

March 31, 2017
4

"Drop off was good and quick. Pick up was delayed - one judges this by the time if any it takes standing in the cold waiting for the car even having given plenty of notice and visiting a shop after arrival. We waited too long for the car. This needs to be slicker."

January 25, 2017
5

"The car depis it was fine once we'd found the attendant - on return the car was ready and waiting and conveniently located. Very good pricing for the service. Will definitely use ACE again."

January 25, 2017
5

"Excellent service both at drop off and pick up."

October 24, 2016