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Please call the car park 15-20 minutes before you arrive on 0121 272 7799, option 1. O arrival, take a ticket from the barrier with the sign saying "maximum stay 10 minutes", turn right and park in one of the bays 17–20 by the railings. Your driver, wearing an ACE high-visibility jacket and carrying ID, will be waiting for you there. They'll take your keys and park your car for you in a secured car park. You can simply walk to the terminal and catch your flight.
On your return, collect your luggage and call ACE on 0121 272 7799, option 1, to let them know you're back. Then walk back to the car park and meet your driver at the same place you dropped your car off. They'll return your keys and hand you a ticket so you can get out of the car park without paying.
You'll need to be on time and leave promptly or you may be charged by the airport.
Please don't call ACE before you collect your bags as the 10-minute limit might run out on your ticket and you'll have to pay to leave the car park.
Your car will be stored in a secure car park protected by CCTV, a high fence, entry and exit barriers, with floodlighting and regular patrols.
This parking service is perfect for disabled customers as there is no need for transfers.
If you have a Blue Badge, you can be met in the disabled parking bays next to the terminal. You'll need to ask for this when you call to say you are 20 minutes from arriving. When you arrive, you'll see the bays on the left just as you enter the car park. You'll also need to display your Blue Badge in your car window.
No refunds will be issued for part used stays. If you park for longer than you booked, you'll be charged at a rate of £10 per day.
ACE can only accept cars that fit into a standard size parking space, which is 2.4m x 4.8m. You'll be charged extra if your car is too large. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages. To see if the car park can take your vehicle, please call the provider directly.
It's your responsibility to make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, ACE won't be able to drive it to the car park, and you also won't be able to get a refund.
If you return early, please call ACE as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting.
Distance to airport
Ace Meet & Greet service lets you drop your car off with a uniformed chauffeur outside the terminal, so you can just walk inside and board your flight while your car is parked in a secured car park away from the terminal. When you get back, your car will be waiting where you left it with your chauffeur ready to hand back your keys.
Transfers from airport
Transfers are not required as this a Meet and Greet service.