Please check your confirmation email for details.
Please ring Ace Airport Parking on 0121 2727799 (option 1), 15 to 20 mins before arriving at the Airport. When you arrive at Birmingham International Airport, stay in the right-hand lane and follow it all the way to 'Valet Parking’ customers only. Go through the barrier and collect a ticket to hand to Ace/MMP Chauffeur. Park your vehicle in the designated Maple Manor Parking bays and a uniformed chauffeur with ID will be there to collect your vehicle.
If you're going to arrive outside the arranged time, please give the car park as much notice as possible.
Please allow sufficient time for our driver to complete the check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for the driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by the driver after you have left but before he or she moves your car.
On your return, please call Ace Airport Parking on 0121 2727799 (option 1) once you have collected you luggage. As you exit the terminal building, follow the signs to ‘Valet Parking’ (where you dropped the car off). Your vehicle will be returned to the designated Maple Manor Parking bays. A uniformed chauffeur will return your vehicle.
Please be aware due to time restrictions in the "Valet Parking", you must be at the collection point within 10 minutes of your call or you may incur extra car park charges.
Your car will be stored in a secure car park protected by CCTV, a high fence, entry and exit barriers, with floodlighting and regular patrols. It has been awarded Park Mark Safer Parking Award.
This parking service is perfect for disabled customers as there is no need for transfers.
If you have a Blue Badge, you can be met in the disabled parking bays next to the terminal. You'll need to ask for this when you call to say you are 20 minutes from arriving. When you arrive, you'll see the bays on the left just as you enter the car park. You'll also need to display your Blue Badge in your car window.
No refunds will be issued for part used stays. If you park for longer than you booked, you'll be charged at a rate of £10 per day.
Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with ACE prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted.
It's your responsibility to make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, ACE won't be able to drive it to the car park, and you also won't be able to get a refund.
If you return early, please call ACE as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting.