Excellent

Pink parking was one of the easiest and best long term parking that we have used. Particularly liked the on screen welcome message!

Report Review Posted by Cakie-t, 23rd July 2011 at 08:33pm

Poor

Our experience was very poor. We arrived at the airport two hours before our flight, but the traffic was atrocious for no apparent reason. The traffic was so bad that other passengers were getting out of taxis and walking. When we finally reached the car park there was no sign of any bus, which was presumably also stuck in the traffic. We therefore made the decision to walk to the airport. This turned out to be the right decision as we walked passed your bus which was sitting in the traffic. We luckily managed to catch the flight we only minutes to spare - it was not the best start to our holiday!

Report Review Posted by Lynn Hackett, 16th July 2011 at 11:20am

Good

Having returned on a flight from Switzerland which had been delayed for an hour and the flight was full so my wife and I were unable to sit together, we waited for 10 mins for the transfer bus and found our car quickly, however when we arrived at the exit barrier and inserted the parking ticket we received on entry, the machine told us we had an outstanding amount of over £14!!! As we had paid in advance for the parking, this was quite a shock. I pressed the button for assistance and was asked for our booking reference, she quickly identified our booking and resolved the problem, so we were able to begin our onward journey home. Although we were only delayed for about 10 mins at the barrier, this should not happen and if the system of cameras and computers is not working, they should fix it!!!

Report Review Posted by Roger Steele, 14th July 2011 at 11:14am

Excellent

No problems,just followed the simple instructions.

Report Review Posted by Brian Walker, 2nd July 2011 at 10:45pm

Excellent

Good value (I've booked through FHR). Not far from the terminal for a long-term airport car park.

Report Review Posted by Tomasz Radzik, 30th June 2011 at 12:07pm

Outstanding

Very easy to use this service. regular shuttle service to the airport and car park easy to find due to being well signposted. Also competitively proced. Highly reccommeded

Report Review Posted by Ian Hutchinson, 29th June 2011 at 10:14pm

Excellent

Easy access to airport and frequent buses. Perhaps the interval between buses is a little stretched at 1.00am? Good entry and exit from car park. OK+

Report Review Posted by Grahame Erskine, 29th June 2011 at 06:49pm

Good

Car park was great no hassle getting in or out of the barrier system, but the access into luton airport is the worse ever, the new traffic system does not work, it takes at least 30 minutes to get to and from the airport, because the airport buses are stuck in traffic

Report Review Posted by Andrew Keay, 28th June 2011 at 08:34am

Outstanding

Easy to find, easy to park, regular bus (even returning at midnight), price pretty good, stopped right outside terminal. Fantastic

Report Review Posted by Stephen, 27th June 2011 at 04:28pm

Outstanding

We found the pink parking at Luton very easy to book, even though we had to amend the booking when we changed our car. The transfers were quick and efficient this time, although in the past we have found ourselves shivering at a bus stop after a holiday in the sun. One problem we had when we first used this car park, a couple of years ago, was following the road signs. The pink logos did not show up at night in the street lighting so the signs were hard to find.

Report Review Posted by Elaine, 27th June 2011 at 09:25am

Excellent

ok but when we arrived they did not seem to know about us but we got in ok in the end

Report Review Posted by Chris Davies, 26th June 2011 at 07:42am

Excellent

No problems encountered.

Report Review Posted by Stanley Pickering, 25th June 2011 at 02:55pm

Excellent

very smooth indeed, no problems at all and very reasonably priced aswell, i'll definately use your services again.

Report Review Posted by Joe Testa, 25th June 2011 at 12:28pm

Excellent

the experience was not to bad

Report Review Posted by Cristian Petrache Jireada, 24th June 2011 at 03:32pm

Outstanding

Found the long term pink parking really easy. The number plate recognition on entry worked perfectly. The bus transfers were really efficient & took no time at all. We'd definitely use again.

Report Review Posted by Joanne Hessey, 24th June 2011 at 01:19pm

Excellent

I was impressed with the ANPR system for entry and exit but felt direction signs could have been larger to identify where the car park is on arrival. Parking was easy.

Report Review Posted by Andrew Winning, 23rd June 2011 at 09:22pm

Excellent

Great service - no problems at all - thanks very much.

Report Review Posted by Jayne Tremlett, 23rd June 2011 at 07:20pm

Excellent

Very good, i would use this car park again

Report Review Posted by Julie Luff, 23rd June 2011 at 04:49pm

Outstanding

Excellent service and we will use this Carpark again in the future.

Report Review Posted by Ana Martin, 23rd June 2011 at 11:25am

Good

Good car park I don´t have complain about this

Thanks

Report Review Posted by Jose Angel Santos, 23rd June 2011 at 10:01am

Outstanding

EASY TO FIND WELL SIGNPOSTED , WELL LIT AT NIGHT , ON OUTGOING ONLY 2 MINUTE WAIT FOR SHUTTLE BUS AND ON RETURN SHUTTLE WAS WAITING IN BUS BAY . VERY GOOD WOULD DEFINATELY USE AGAIN

Report Review Posted by PETE MCNALLY, 22nd June 2011 at 05:45pm

Outstanding

Parked the car up and a bus came along straight away; and the bus was waiting when we returned. Excellent service.

Report Review Posted by K Fyffe, 21st June 2011 at 06:22pm

Poor

I would suggest better written instructions for finding the long term parking when coming off the M1. The state of the road leading to the parking is appalling with many pot holes which could potentially damage ones car. I had to wait ages in the cold rain whilst waiting for the long term transfer bus which was uncomfortable and annoying when lots of mid-term transfer buses came along. I had difficulty getting out of the parking as the barrier did not open and I had to call for assistance only to have to give my reg number several times to the assistant who was rude and unapologetic when she opened the barriers, there was no communication or apology from her. I think I will use airparks next time. I would like recompense if possible.

Report Review Posted by Kate Hide, 21st June 2011 at 11:50am

Outstanding

No problems at all. All worked well both in and out.

Report Review Posted by Andrew Miles, 20th June 2011 at 09:50pm

Excellent

The car park isn't as convenient as the mid stay and it's rather scary to walk through as a woman on her own at night. On leaving,when it came to paying the additional charge at the barrier it wasn't clear if this was in addtional to the booking fee or the total to pay - I guess time will tell

Report Review Posted by Mrs S Gowans, 20th June 2011 at 06:44pm

Average

Forgot to add to the previous comment that it had also taken about 15 minutes to find a parking space as the sign posts seemed to lead no where and all spaces in the area i was directed to were full!

Report Review Posted by Paula Delaney, 20th June 2011 at 03:44pm

Average

A long time waiting for the bus to arrive to get to the airport and even more time (almost 20 minutes)waiting for it upon return. Was then squashed onto the bus with very little room to breath - movement wasn't an option!

Report Review Posted by Paula Delaney, 20th June 2011 at 03:42pm

Excellent

Good straight forward to use, close to the airport, good value for money.

I actually had a problem with the machine not reading my card when I left but it was easily resolved by contacting bia the calling facility at the gate. The person who answered didnt mess around he just looked up my name and opened the barrier- its often the case that you get a complete "jobs worth" who will insist on coming down and putting the card in the machine the same as I had done and then opening the barrier, meanwhile I would have been sitting waiting- I am pleased to say this was not the case.

Report Review Posted by Adam Crossman, 20th June 2011 at 11:08am

Outstanding

We used the pink long term car park for the first time for our holiday. It was so easy! Booked and paid for it online, arrived at the car park and within a minute or so we had parked. We were then picked up by the bus and arrived at the terminal about 5 minutes later.
On our return, the process was just as easy.
Will definitely use again if flying from Luton. Thanks. :-)

Report Review Posted by Jacquie Barker, 19th June 2011 at 09:52pm

Average

Well seeing as you ask.....

All was fine re-booking & getting from the car-park to the airport for departure.

Our plane was on-time upon our return & our bags were there once we were through passport control at 2.45am.

However we then had to endure a 25 to 30 minute wait in driving rain at the bus stop outside the airport with no bus arriving. There was no-one to ask at the airport, and the lads in front of us had resorted to getting a taxi to your Pink Long Stay car park - as there was no one answering any of the phone numbers on your literature either. An emergency line to ring 'out of hours' - which is clearly advertised would help.

One bus driver (for the mid term car park) who did come - just said "It's a quoted 20 min rotation there and back, and he is on his way". No appology. However this rational does not seem to make sense to me for a number of reasons:

Firstly, as I say it had been at least 25 mins, more likely 30 mins, before the bus eventually arrived. So why was it late?

Secondly, your quoted rotation time, must be an avergage and take into account higher actual rotation times when the bus is extremely highly utilised with numbers of people to pick up, and therfore drop off at different parts of the Pink Long Stay car park. This was 2am / 3am in the morning, so should of been lower than your 'average' time not higher surely?! In our queue there were around 9 to 10 people - i.e. not a lot. I refuse to believe that the previous journey was hugely loaded either at that time of the morning.

Thirdly - the bus driver who we did speak to (for Mid Term Car Park) - did a full rotation and picked up twice during the time we were all standing there. He did not explain that he was closer, just gave the abrupt message I quote above about the 20 min rotation and said the bus was on it's way.

Lastly, when the bus eventually did arrive (without an acknowledgement of actually being late, or explanation for why) our journey to the Pink Car Park was around 6 mins, and we were dropped off second stop in the car park - even leaving for one or two more stops within the car park - 4 or 5 mins tops for drop off I would say, a total of around 16 mins for a pick up, drop off for return of people to their cars, and then travel back to the pick up point. This does not tally up to me.

Also we were all tired, and extremely wet, by the time the bus arrived, and even when it did.....there wasnt not any heating on it!!

- over all extremely dissapointing!

I have used this car park and your firm successfully before for skiing travel on several occasions from Luton, and actually recommended it to two people with us on this occasion which was cringeable ( - Simon and Eleanor Hill).

This time it just did not come together for your processes, people, assets and systems it seems.

Report Review Posted by Mrs S Regan, 19th June 2011 at 08:20pm

Excellent

Very good service; only problem was that on exit I was initially asked for £104 additional payment, but after contacting the attendant by intercom this was soon resolved.

Report Review Posted by Trevor Payne, 19th June 2011 at 03:49pm

Excellent

Easy to find but more difficult to find the main road out to the M1. Signs could be better.

Report Review Posted by Valerie Bennett, 19th June 2011 at 02:48pm

Good

good facility, well signposted. only down side was having a long wait for bus from terminaln return, glad it wasn't a cold winter night

Report Review Posted by Marc Greatorex, 19th June 2011 at 01:44pm

Outstanding

Having lived not far from the airport, I have previously used local transport, taxies or willing family members to drop off and pick up. However, due to an early departure I decided to investigate airport parking. Having now done so I will continue to do so for all future trips. The "door to door" nature of this choice was so much better, no worrying about people arriving on time or having to find them on our return, together with the cost, which was far less than taxi fares made it so much more enjoyable. Transfers were regular and added to the feel that the holiday had already started. A very satisfactory experience.

Report Review Posted by David Roberts, 17th June 2011 at 08:21pm

Good

Parking was easy. The roads were full of large chip pings though which hindered the luggage wheels. On our return I realised the ticket had the wrong number plate so when I inserted it into the machine on exit we were faced with a bill for over one hundred pounds! Fortunately I pressed the help button and the problem was sorted. But these little things did not allow for a smooth transition for our holiday

Report Review Posted by James McNeilly, 17th June 2011 at 12:38pm

Poor

Arrived at Luton, and ran into traffic jam @6.05am, @0.5 mile from roundabout on airport approach.

Our flight was at 7.20............by the time we had queued in traffic......parked in pink park......waited at overflowing bus stop in heavy rain and caught bus to take us to airport..........we had missed our flight boarding time by ten minutes. Bus driver and easy jet rep cheerily confirmed that this is standard situation every day at Luton.

Rubbish roads.....rubbish parking .......rubbish airport .........Drove to Birmingham and caught another Flybe flight flight without problem .Wont Bother with Luton again

Please forward this to the Halfwits responsible.

Many thanks

Louise

Report Review Posted by LOUISE HOLTON, 16th June 2011 at 07:48pm

Outstanding

I can confirm that my experience of using the long term parking at Luton was smooth and seamless both for arrival and departure. The car park is clearly sign posted from the M1 and was simple to find. booking in was as simple as parking in a shopping centre car park just pull up to the gate and the machine welcomes you by name issues a ticket pull in and park up it is really that simple. Buses are clean and regular with a good selection of pick up points throughout the car park and the transfer takes about 5 minutes right to the doors of the terminal. Cost wise I did shop around and to be fair all car parks are about the same price but for ease of use long stay pink is the one for me.

Report Review Posted by Paul, 16th June 2011 at 09:09am

Excellent

The car park was well signposted, so easy to find. On arrival we found a space within minutes, and the bus was already there to take us the short trip to the airport. On our return we had to wait for nearly twenty minutes, a bit inconvenient especially as two mid term car park buses came and went in that time.

Report Review Posted by Rob Cardy, 15th June 2011 at 01:32pm

Good

Parking up was ok and bus almost immediate so very happy going. On way back bus less frequent (was a Sunday evening but I didnt pay any less for it being a Sunday evening and so should have had the same service) but not too bad: waited about 10 mins then the bus waited another 10 mins before going to car park. That much was ok.
However when I got to the barrier it wanted a credit card and had no other way of leaving for pre-booked than ringing the operator from the barrier. That needs to be sorte dout before I will use Pink again.

Report Review Posted by Phil Swain, 13th June 2011 at 11:13am

Excellent

Easy to book, good signage made it easy to find the carpark and the wait for the bus was short. On the way back, again a short wait and drove away easily, infact were away before friends who had parked in the closer green car park !

Report Review Posted by Nikki Tucker, 9th June 2011 at 11:29am

Excellent

Reg recognition system worked very well, trouble free on arrival and departure. Waited less than 10 mins for bus to terminal and less than two mins on arrival back in Luton. Very easy, although singage for exit could be improved. There was a wheelchair passenger on bus back and driver was very helpful as well.

Report Review Posted by Andrew Wensley, 6th June 2011 at 11:05am

Excellent

the convenience was awesome - so close to the airport with regular buses. The automated system - no. plate recognition - was also impressive as access was never simpler. One drawback - I had to trawl up and down the lanes to find a space; it could just have been a busy period. Soon you'll find a way of making empty spaces immediately visible, on entry. Anyway, a great experience, thanks.

Report Review Posted by Geoff Alsopp, 5th June 2011 at 08:15pm

Outstanding

A reliable and efficient service which we would use again.

Report Review Posted by Stephanie Smith, 4th June 2011 at 02:29pm

Outstanding

The name "pink" is rather confusing as the signs and bus are only marked "long term parking". Suggest you drop the "pink" reference.

Report Review Posted by John Gates, 4th June 2011 at 12:00pm

Outstanding

Certainly a very easy to use car park and not expensive - but its big, so remember your Lane Number and Bus Pick Up Point otherwise you will spent all night looking for your car.

Report Review Posted by John Gates, 4th June 2011 at 11:56am

Excellent

Very good and efficient.

Report Review Posted by Paul Connolly, 4th June 2011 at 06:18am

Excellent

Great car park 10 mins from terminal, regular bus service to terminal and driver even helped me with luggage as travelling with two children.

Would definately use again, make sure you remember the bus stop you are parked near for your return

Report Review Posted by Clair Beaman, 2nd June 2011 at 10:09pm

Excellent

Easy to book, easy to use and a good price. Only slight issue was it seemed quite a long wait in the drizzle and cold when we got back for the shuttle bus, but it was probably only 10 - 15 mins.

Report Review Posted by K. Esmarch, 1st June 2011 at 02:17pm

Good

If you don't know Luton and we didn't, the website directions to the parking are simply useless! The map displayed shows the location to be in, if I recall correctly Percival Way(?) an industrial area. On the plus side the coach drivers were helpful and friendly!

Report Review Posted by Stephen Perry, 30th May 2011 at 09:00am

Excellent

better than the short and medium term parks. it would be useful if there was a notice at the exit telling people with vouchers to pull up at barrier and press call button - barriers need to better lit! can't readily see call button at night

Report Review Posted by Ian Elliott, 25th May 2011 at 11:37am